I've put off writing this review in the hopes that they'd come through for me, but like Craig I can't even get a response. They were ok in the beginning, came out and took a look at what I needed done, returned later to do the work they could do at that time. I had requested pictures after telling them it was important because I needed them for a claim I was filing. They said no problem, took pictures, and promised to send them to me. After asking several times, not getting a response half the time, I finally was told sorry, the employee that took them doesn't work here anymore. Unfortunately, that wasn't the end of it. I was also told I needed warranty work done and was told initially that they would take care of it and come back out to finish the job, no need to pay anymore, the price I paid to re-install the unit covered this cost so I paid them. Well weeks and months went by, I called, I emailed, and it was like pulling teeth to find out that they hadn't done anything to get my warranty parts - they didn't have time. Eventually I had to try to make a deal with them that if I get the warranty parts will they come back out. So after dealing with the manufacturer and getting the parts I scheduled for them to come back out, which they did, but the part blew again and I was told that there's something else wrong, sorry they can't fix it, contact the manufacturer. Ok, fine, left dealing with the manufacturer again and in exchanging emails with them they asked me technical questions regarding the install I could not answer. I included Andy's on the email and asked them to please answer the questions. Like all the previous communication, I got an initial response saying they'll pass this on to Andy that day so he can respond but I never hear anything back, even after multiple follow-ups. If you need something basic done that can be done in one visit, then you'll probably be ok, but if there's any follow-up needed these guys don't seem to be so good at that. read more