From the moment Chris Via (Sales Rep and Outstanding Ambassador for Mitchell) came to provide an…read moreoverview, explanation, options, and costs to the moment when Jared came to test and start up the new HVAC system we experienced a level of service, civility, patience, and support that exceeded our high level of expectation. From the exceptional documentation (which included list of accolades and awards) which was comprehensive and transparent to the professionalism and impressive work ethic of the installation team comprised of Naz, Liam and Zek, our confidence and trust grew that we had made the correct choice by selecting Mitchell HVAC over 3 other candidates. Shout out to the electricians (Tim and Anthony) as well as the install supervisor Ryan who stopped by around lunch time to see how things were progressing. The attention to detail and customer satisfaction reinforced that Mitchell HVAC was true to the core values that have elevated their reputation. If you are looking for a company that truly values their customers, have exemplary technical skills, are respectful, kind and patient, and offer a good price for a high level of service then you should seriously consider Mitchell HVAC. Thank you Jesus and Rebecca

I've been using Mitchell Heating & Cooling for years now. Angelo has been my technician on every…read morevisit. He is friendly and knows what he is doing. My system is a little over 15 years old now and is still running efficiently. I like that I get the same technician each time, who is familiar with my HVAC equipment. They offer service plans that include two maintenance visits per year, and you will be at the top of the list if you have an issue and need service. It is cheaper than paying for visits separately, and it's nice when they come for the second visit, and you don't need to pay, as you've already paid earlier in the year.

Had Demarco as my technician today for my service. He arrived when expected. He was friendly,…read moreprofessional, and knowledgeable. I hope I get Marco next time, although I have to admit I've never had a bad experience with their techs.

I'm not one to normally write a review but I'm hoping this helps others not make the same mistake I…read moremade. I purchased a new AC and furnace in 2022 from Comfort Monster. Last year there was an issue with a part that should have been under warranty which cost me $2500 in labor costs. To avoid this I was sold an extended warranty, this year the AC unit stopped working again. The excuse I was given was that the panel is in the sun. The panel has been in the sun since the house was built. Terrible customer service and it seems like they aren't sure what they are doing. I wouldn't recommend. They even went so far as to charge me service fees without my authorization for something they didn't even fix. AVOID THIS COMPANY AT ALL COSTS

We were able to have someone come out within 24 hours. The tech, Drew, was actually early…read more Drew was extremely professional and took the time to explain the issue with out ac. He was also very patient with all of my hisbamd's questions. We wholeheartedly endorse Raleigh HeTing and Air. We would also ask for Drew again!

Won't reinstall existing systems. Will happily sell you a new one though. Sad as why would a…read morecustomer buy a new unit from them as they'd never be able to disconnect it and reconnect it later. It'd be an existing system at that point.

We had the guy come and check our ac and he replaced the capacitor, didn't check inside if the air…read morewas working. Less than a month later the ac is out again...seems to be the same problem? Maybe . Called the company and they said they'd have a guy out but then the owner called and said too bad so sad no one can come until tomorrow after 10. I don't even know what the guy did the first time because my wife was here...but everytime someone has come for ac they always come inside and check the temp that is blowing out the vents afterward....except this guy. This is a call back repair and they obviously really don't care except for new business. That's what it appears to me. Tell me I'm wrong.

Incredibly considerate, patient, and compassionate team. During the coldest stretch of winter and…read moreeven on a snow day True Service made sure we had heat for our 19 month old son. They didn't mind me asking questions as they worked (when appropriate) to help me better understand how the system works, how they troubleshoot, and how they planned to fix my unit. As the other reviewer stated they are very punctual and in the event of inclement weather they increased communication to let me know if they were going to be delayed. While they were working, they explained they do a preventative maintenance program at a fair rate. I believe my wife and I will plan to sign up for that this year.

We have used Biggs several times over the years and have always been satisfied with them. Today…read morewas no different. Called them around 9:30 this morning requesting service on our kitchen sink. Was told it would be Monday. I explained that we are selling the home and if they have an opening today we would appreciate being worked in. The person I was talking placed me on hold and when she came back she said they would have someone there between 10:00 and 1:00. Brian arrives around 10:30 and completed the work in about an hour. Very nice guy and made sure everything was done to our satisfaction. He then cleaned up and left. We can't say enough about Biggs and the engineers that have visited us over the years. Great company, outstanding service and pricing is more than fair.

I had an electrical problem (DUKE) which shut my HVAC down. I made an appointment with BIGGS the…read morenext day & since they had a cancellation, they came out first thing in the morning. Kory was such a polite, professional young man, who got right to work & found the problem immediately. He checked the entire system & made sure everything was working properly. He than gave me a detailed invoice of what he did & what was wrong. I Definitely recommend BIGGS!

We recently moved and soon discovered that our AC wasn't quite carrying the load, so we started…read morecalling around. We got fair quotes from a handful of other companies, but they were all the same - replace everything. Kaleb was our last estimate and gave us an option that ranged from repair and modify to replace. Options! We had some information with all the quotes, but we had all the information from Langley. The work was done a week or so later. He stayed until the job was done, checked back in to make sure everything was working, and didn't ask for a penny until after. Professional, informative, realistic, reasonable, and well-priced. Best of the best.

Great service! Their men are always informative and knowledgeable. Pleasant to deal withread more

I had an iced HVAC unit on a cold windy day with 3 to 5 inches of snow predicted. I called Mike's…read moreHeating and Air and Mike answered the phone! Within in 35 minutes of calling, I received a text that he was on his way! Mike was very professional & knowledgeable. He took care of my problem and told me how to get a few more years out of my older HVAC unit. Reasonable price and great service! I will definitely keep the number saved in my favorites!

I live in Garner, and I've been using Mikes for over 10 years except for 2 seasons. After buying a…read morenew HVAC system from Home Depot, I received 2seasons of maintenance for a very reasonable price but of course you have to use their service people. They used one of the "big guys", (AR..)Mistake! Every time they showed up they wanted to sell me one thing or the other and the very young service technicians had probably received a weeks training or it seemed. They couldn't answer questions and when it was time to renew, the price was higher than I've ever paid! You do not get the personalized service that you do with Mike's. I called Mike's back and I'll never go anywhere else. I know I can trust the technicians judgment with no worries. You get personalized, professional service and I know that they are familiar with MY system. Mike's contract price is a good deal. I never once felt overcharged for any repairs.

Competence (2 Decades of Experience | No "shooting from the hip" |Thorough & Accurate Diagnosis |…read moreMeasure Twice Cut Once), Character (Their Word is their Honor), Prompt Responsiveness (Out of this world), Commitment to Customer Satisfaction, and Reasonable/Fair Pricing. Peace of Mind. On hot days, my system was having a hard time maintaining the Temperature. Diagnosis, a bit low on Freon (410A) for optimum performance.

If you want to be sold unnecessary and overcharged service without fixing your AC's true problem,…read morehire this company. I made the mistake to hire this company last week to diagnose and repair my AC system which was cooling fine but intermittently turned itself off. Instead of completing a thorough diagnosis, the technician who was constantly micromanaged over the phone repeatedly push for approval of adding about 3 lbs of refrigerant, an evaporator coil cleaning, and a thermostat replacement. When I declined the refrigerant and cleaning because the unit was visibly clean and there was no clear evidence of needing refrigerant, the manager threw a tantrum over the phone and ordered complete of service. It costed $400+ to just replace a thermostat. I did not know that the performed thermostat replacement was not fixing the true problem, might not have been necessary, and it made the AC performance worse. After the technician left, my AC failed to cool the house and water started coming from the handler. The indoor blower continuing to run even when the thermostat was set to Off and the fan was set to Auto. I had to hire another contractor who quickly identified thermostat's WRONG WIRING and performed the needed repair. No refrigerant needed, no cleaning needed, just firming the connection of the disconnect box, less than $100. The system was running with all readings in range and completely balanced as soon as the new repair was done. What Icy Hot did was short-circuiting cooling and heating together in thermostat installation making the AC to run both cooling and heating at the same time! What a joke if a company cannot even install a thermostat correctly (not to mention it was probably unnecessary) and charges $400+ for a faulty installation. I wrote to Icy Hot noting the FAULTY service, the manager ACKNOWLEDGED the thermostat wiring was incorrect, but REFUSED to reimburse any costs despite their MALPRACTICE which could have cause further damage to my AC. Extremely disappointed with the incompetence, dishonesty, and the lack of accountability after their work created additional problems. Stay away!! [Additional notes given company's response below]: The company's response below shows again their insist of unnecessary service. The AC's issue was not related to refrigerant nor it needed any cleaning. The technician onsite was not able to show much evidence justifying either but was under immense pressure from the management to oversell. The service was scheduled from 3-5pm but the technician did not arrive way after 5pm and took an hour still no clue. A lot of the time was spent speaking on phone with the manager. The service was never an emergency service. I called in the morning, the office said they could dispatch a technician between 3-5pm and we set appointment. Categorizing the scheduled normal service as emergency and claimed to have stayed after hour to falsely induce mercy is just another evidence of dishonesty. Regarding the revisit to correct any error, I was reluctant to call the Icy Hot back given the incompetence and the oversell push during the initial visit, not even for the so-called warranty service. This echoes a review posted by another customer earlier in Google review. I worry that instead of fixing any error, more unnecessary service will be demanded and further damage be done to my AC. Now it is not hard for the company to say: Well, that was an easy error to correct, and you should have called us. This is all because another contractor with true expertise and good ethics has diagnosed Icy Hot's error. If Icy Hot was capable and ethical at the first place, the error would not have occurred with sufficient final steps of double checking wiring, temperature and air flow after thermostat installation. Aren't these necessary steps by trade standards?