It was so bad I'd give it a zero, but I can't so I give it a 1. Horrible, unprofessional establishment--unsafe and disgusting food.
I arrived as a party of 2 and requested a table. I spoke in Italian despite not being fluent, as I have done for the past 3 weeks in Italy. I spoke to the young lady at the hostess stand--as I assumed she was the host. She stared at me blankly. Then the soon to be server arrives and I repeat it. He harshly corrects me and says a few things I didn't catch. I was a bit stunned just from the harshness. The young lady laughed at me. We are seated, and I try to process whether the words were harsh or rude. I should have left in that moment.
We order risotto. The reviews mentioned risotto, so we wanted to try it. It was terrible. We were served raw prawns (grey, fleshy, and cold). The risotto came out in 5-10 minutes. From my understanding, a prawn takes 7-8 minutes to cook and risotto closer to 30 minutes.
We received our food before any of the guests that were already seated. The server, who I would describe as creepy at this point, comes up and asks how the food is and waits there very long after given a response. This is before we knew the prawn was clearly undercooked. We tried to leave as fast as possible, given we genuinely believed this establishment was attempting to do us harm. It was horrible. The server came past me TWICE and awkwardly patted me on the back (which I did not feel comfortable with) and said "are you alright" (in English) which was weird. He knew there was a major issue. The other staff kept smirking/sneering at us. Our server spoke in English to us.
The horrible risotto, environment, and service made us leave before we could order more courses. We were clearly being rushed out. And I was extremely uncomfortable. At the end of the meal I walked outside and my companion paid. Genuinely wanting to know, they asked the server (in very simple words) if we had done something wrong to offend him or the restaurant when we walked in. He suddenly knew not a single word of English. The other man working, (presumably the owner and father of laughing little girl), who had topped off our drinks and said "drink up" (in English) also suddenly knew not a single word of English.
Oh and when the server awkwardly stood at our table before we realized the food was horrible, I tried to get him away from me as fast as I could, by saying "molto bene." It was clear the staff and group sitting at a table with the presumable manager were mocking us. When I walked out and around the corner to smoke, a food runner walked passed and saw me and said "molto bene" (mocking me).
This is the worst service I have ever received in my life. And the most repulsive food. And creepy staff. And induced extreme discomfort. The discomfort and confusion prevented me from walking out, but I wish I would have.
I will be refuting the charge with my bank, given I received raw, fleshy prawns.
I'd like to say one thing to the establishment: VAFFANCULO. And I hope you lose business. Learn basic manners. Practice food safety. And tell the little girl to move away from the hostess stand. read more