I found a FIVE-STAR+ repair center for our car! It is tucked behind the McDonald Ford place in…read moreFreeland, MI. It's CLEAN, the people are SUPER nice, the work is EXCELLENT, and it was DONE to perfection and completed in 6 workdays. I SAY THAT'S GREAT!!! The whole rear left side of the car was hit, but they had to replace the: Tailgate, Bumper, Left rear lamp and blinker, Parking sensor, and the Rear bumper skid plate, plus repainted it all. WE LOVE HOW GOOD IT LOOKS AND EVERYTHING WORKS GREAT! A BIG THANK YOU to Tabor at the front desk and all the guys in the paint and body shop!

Five stars all the way. They do excellent work. I couldn't even tell where the damage was on my car…read moreand the detailed both the outside and inside when they were finished. Would recommend every time.

Great customer service for me. Cable I received wasn't plugging into my harness. The rep looked up…read moredetails on the cable, and explained there was a slide on connector that just needed to be removed--all is well!

Fixed my wiper system when others couldn't. Will be taking it there for any other electrical…read moreproblems. Kept me updated on the work progress and was reasonably priced.

Got my tie rods and alignment done on my 2010 Chevy Cobalt, great pricing, great guys over there…read more Diagnosed some other unknown problems, physically showed me the issues as well and provided timelines and quotes. Fixed/tweaked some other issues for free. Newer business, definitely got a new returning customer. Thank you so much!

Super good to work with. Very fair pricing. To make a long story short, what I thought was front…read moresuspension repair was neglected routine maintenance. The quote and the service time were spot on. Makes for a very happy and returning customer. Dave S

Do not go to this place; unless you don't have a problem with Dale Stroebel giving any information…read moreabout your vehicle to Car-fax or other agencies. I went there to have an unusual noise checked out. I felt that paying him, $90, for his time and effort was a good decision. As it turns out.....NOT a good decision at all! He diagnosed the noise as the flywheel between the engine and transmission needing to be replaced. In addition, he also listed his needed repairs that were unrelated to my concern. They were axles, steering linkage and suspension parts, and an oil change. He gave an estimate of $3,086 for the cited repairs and I just had the oil changed 1 month ago. I was not told that he would be publicizing my vehicle's VIN and the cited repairs online for anyone (including car dealers) with access to Car-fax to see. When you go to trade in your car or truck after Dale Stroebel gives you an estimate, even if he does not do any work on your car, this information will be published! He told me this after the fact, and after I had visited a car dealership. There was no up front disclosure regarding his use of the information that he gleaned by inspecting my car.

This happened to me today and it's only the 3rd review I've ever done on a business - the first 2…read morewere positive... unlike this one. I made an appointment 7 days prior for a tire changeover from winter to summer tires (I wish I could've done it sooner). A couple of days before my appointment, I called and asked if they could add-on an electrical problem with a headlight and change the headlight and they said yes. I brought my car in a 1/2 hour early. They kept it for over 6 hours before Dennis telephoned me to say they didn't get to work on it because of working on cars from yesterday... really? He apologized and said they could start on it first thing Monday morning. I picked up my car and tires and told Dennis I was very disappointed in being treated this way and I asked if all their customers were treated this way - especially since I made the appointment 7 days prior. Dennis said well, they did have "other" cars to work on... how smug of him. Were the "other" cars on the schedule prior to mine... how ridiculous. This was so disrespectful to me that now, I will not disrespect myself by returning to Hampton Auto Repair to give them my business. It was just a few months ago that I spent over $1,000 there and was a regular customer, but no more. By the way, if I performed My job in this manner there would be consequences. Lacking in customer service. I do not blame the mechanics. By Kathryn Cristoforo, Bay City, MI

Once again they were Awesome ! They even needed a part for my car right before closing after test…read moredriving it. Called a parts place and installed it . Car ran like a champ ! Best repair shop by far !

If you want your transmission fixed right, go to this place. If you want your vehicle back in a…read moretimely manner, don't go there. They had my Silverado in twice. We left it there in February while we were vacationing for three weeks. It wasn't ready when we got back. It took another week. The main problem was fixed but it started having another issue so we brought it back to them April 7th for a rebuild. We didn't get my truck back until May 8th. There is only one mechanic on duty.

Fixed my car at a reasonable rate. Also fixed a cpl other issues that I didn't know I had. I would…read morecome here again. Very fair and trustworthy, something that's hard to find in any business these days. A guy named Greg was the mechanic A+++

Installed my auto remote starter. Never fails during the cold weather. This is my 3 rd one . Always…read morereliable.

What a great repair shop. I took my car there after it got rear ended. They worked with my…read moreinsurance company and the insurance company of the idiot who hit me. His insurance paid for everything. They gave me a free loaner car while mine was in the shop. Everyone I dealt with was helpful and friendly. They did a great repair job! I'm very happy with their work and would recommend them to all.

This service was performed months ago but I like to make sure everything is good before reviewing…read more The techs here had a lot to figure out with my vehicle but they went above and beyond working this out. The cost of my service was 1/3 of what many other mechanics quoted me and almost 6 months later it's working like a charm. Thank You all for giving me top-tier service.

I was in two years ago and needed to get my air condenser completely replaced. Now, I am left with…read morethe same problem that brought me into Dex originally, and am told by a new auto service center that I need it replaced again and the previous replacement was very shotty, low quality work and equipment and that is why it went to shit in less than two years from when Dex replaced mine. Sucks, a lot of money.