Great service, quick in and out for an emissions test. I went to three shops before this to get my…read moreannual emissions test, and all had their "inspector not on duty" signs out. Third shop pointed me to Excalibur.

Excellent customer service and support. Very friendly, professional and fast. I arrived just prior…read moreto their closing hours to get my car checked out. The people who work there are genuinely nice and helpful - they were able to help me despite the fact that they would be closing soon.

Used Frank's mobile repair for the first time for an oil change and brake issue. They were super…read morequick to get out to me and get the repairs done, even in the extreme heat. Also very helpful when my warranty company needed additional invoices. The price was also a good value. Will definitely use their services again if needed!

In regard to your response Frank I'll expose again why no one should use you. To start I used you…read moreafter the break issue we resolved to give you a shot. I bring up that brake issue because it eventually became a pattern of dropping the ball, and repeated issues 1. My car had to be towed because basic logic well known issue for GMC/Chevy 6.2 liter V8 engines have a lifter issue which requires engine replacement. The car wasn't in bad shape as you say. Cadillac dealership said I should have it towed due to the knocking sound. My car has always been kept immaculate. Yes you quoted a fair price, it was Lambs in Lakeway that was ridiculous and most people know they are. The engine took long because they sent the wrong engine and in regards to my finances it wasn't I couldn't pay . I was at the mercy of you and I was nothing but polite every single interaction with you. Your dropped the ball so many times and you actually asked me for advance payment at one point because you needed to pay your taxes . I didn't want to pay you UPFRONT Frank. You fix then pay, that's most every way it's done . You didn't have the money to cover costs which is a concern regarding running a business. I had also just spent money on another car repair and boat repairs . The car sat as I decided what I wanted to do. As far as stating you could have charged me storage you never once mentioned that and I have every phone call that proves that. Pretty shady of you to pull that out on your reply here. Again not on single time did you ever mention storage fees. So please don't act as if it was some favor you did. The car went in for an engine replacement. As you confirmed the day you put the engine in to test drive you call me telling me I need steering column replacement. Yes I have you on recording Frank stating that indeed the lift and big tires were the culprit. The steering was completely fine and it had not been driven once per you as we waited for the engine issue and replacement to be resolved. You now understand why I recorded you. You can't remember what you told me. I didn't struggle to pay you. I had a boat in repair and another car a Range Rover in repair. I communicated to you very professionally. By the way let's remember you had me pay up front on everything. It was the engine that was ordered that was delayed. 2. Regarding the transmission line. Let the public see this post. I pick up my car from Frank and I make it about a quarter to half a mile or so down road and what becomes the problem is the transmission line. Frank I have that call to you recorded as well and your claim that I accelerated or false and blew the line is total BS. It had nothing to do with big tires. I'm saving all my facts, statements from GM certified techs , and video of your guy coming over to "fix" it. Within a day or 2 it went out again and I made you tow it for free. It was your guy that you sent and had him do what he did and sent me on my way and that all was fine only to have it sent back to you. By the way on our recorded call you tried to lead me to believe with certainty it was one thing when in fact you were wrong and called me with another reason. Again grateful I recorded both those conversations. The reputable mechanics I discussed were my brothers out of Houston. My brother owns a professional garage and luxury and collector car biz for 22 years. The other reputable people was a connection I had out of A Cadillac dealer in Dallas. I mentioned this to you and so logically my car stayed locally with you. 3. The whole issue about you spending 200 for the detail I will just say to anyone reading this look at the pics of my Escalade left in his care. Never should have happened Frank. By the way I took a time stamp video of my car before it went back to you. I didn't spill the oil. That's a regular engine oil. Why would I need engine oil to leave in my backseat after you just repaired and did an engine replacement. Again shady of you to blame that on me. And by the way I had to waste 3 hours of my work day sitting there waiting on a detail. Completely unprofessional. 4. I asked you you fix my windshield wiper motor while you had it. You never did. I kept asking you very time you had the car and I have your texts alone that show you forgot several times. same thing Frank regarding the transmission thermostat. I asked you several times, you came out to fix my running board and forgot to get the transmission thermostat and windshield motor. Again pretty crazy you fixed my transmission yet our texts show you dropping the ball on the thermostat. I have lost count on the amount of texts I have that show you never show up on time. I'm done with my response. I'll update this post after claims court.

I have a 2016 Volvo and have been here twice. Both times Tom and his colleague were patient in…read morelistening about my car's problems and answering my questions. I appreciated that they didn't talk down to me. They were thorough in explaining their proposed services and provided recommendations on what should be repaired now and what could wait. And best of all, my car was promptly repaired. I highly recommend Luxury Auto Works on North Lamar.

I had been bringing my 2011 Jaguar XJ to this location since 2016, shortly after they opened. For…read moreyears, I genuinely believed I had found a service shop I could trust. Unfortunately, that changed after my most recent visit.I entrusted it to the facility for routine maintenance. I expect their service team to take responsibility for the vehicle while it is in their possession. In 2025, I brought my vehicle in for its 50,000-mile routine maintenance service. After getting the vehicle back, I later discovered a crack in the windshield and that the driver-side mirror was no longer functioning properly when the vehicle was placed in reverse. This is not my everyday vehicle. I travel frequently and can be away for weeks at a time, so I did not notice the issues immediately. When I contacted the shop, I was questioned about why I hadn't reported the damage sooner. I understand their question, but I also find it frustrating after being a customer since 2016. If I were trying to make a dishonest claim, I certainly wouldn't have waited months to say something. I had trusted this shop with my vehicle for years and had no reason to expect that I would need to inspect every function immediately after a routine service. What disappointed me most was that my concerns were not addressed in a way that made me feel like a longtime customer was being taken seriously. No assistance was offered regarding the damage. I have now moved on and will be taking my Jaguar elsewhere. **My advice to anyone using this shop: CHECK YOUR VEHICLE BEFORE AND AFTER SERVICE.** Walk around it, inspect the windshield and mirrors, and while the ignition is running, check all the electronics, cameras, sensors, lights, warning messages, and other functions before leaving the property. After nearly 10 years as a customer, this experience was enough for me to take my business elsewhere. This version is intentionally factual and avoids making claims about what caused the damage unless you can establish that

I went to the dealer for an oil change, recalls and diagnostic work for my Kia Telluride (2022)…read more While at the dealer I received an email which allowed me to consent to all the work they had deemed necessary. I consented to an oil change and asked the rep (nonmechanic) what the other terminology meant.... I left to get a second opinion. I AM SO HAPPY I WENT TO JUKES! They saved me probably $2,000, provided me education about the codes as how they related to my vehicle and provided future recommendations as how to keep my car in the best condition. It was so quick, no hard sells, and was a friendly environment. They will be my first opinion from now on!

On June 29th I took my car in to have its EGR valve cleaned and replaced. Today I had a mechanic…read morefrom another shop pull out my EGR valve since my car was having some issues. Upon looking at the EGR valve Juke Auto cleaned, my mechanic said there were no signs the EGR valve was cleaned or removed. To be fair, I'm not exactly sure what Juke autos $800 EGR valve cleaning entails... Below are the pictures of the old EGR valve.

Amazing service! The guys at this establishment really knows their stuff. They fixed my older…read moreMercedes 550 CLS with no issue at all, after the "bougie" place I was going to couldn't even find the leak in my hydraulic system. They re- calibrated an old issue I was having with the height of the front passenger side and now "Betsy" is purring like a sleek, black panther. I live in Dripping Springs; tough, I will always drive to Chuck's going forward for my annual service and any other issue. Great doing business here

Chuck and the service have always been very attentive to me and my 2012 SUV. They have kept me…read moreinformed of the repairs and timeframe for completing the work! There is no where else I would trust my vehicle to. R Rdgz

They suck not honest will lie to your face and me personally would never go back or refer anyone to…read morethem because they did a rear main seal and put rtv on it and it got into the oil pan and pickup tube sucked it up and motor lost all oil pressure. Motor has 85,000 yall were the last to touch this motor and your lying again pictures have proof and I bet yall didn't think we would go this far and pull the motor out. Or give me your attorneys name and we'll settle this

Met Matt today after a referral from my normal mechanic. He's a great guy, and although I hope I…read more*don't* have to see him again with car/transmission issues any time soon, I won't be upset with my decision to do so.

I was a satisfied customer for nearly ten years, using Capital City Collision for all my body work…read moreuntil they refused to honor the "lifetime" warranty they promised me. Two years ago, they replaced the bumper on my Toyota Corolla. That bumper recently detached entirely during a road trip. When I asked them to cover the repair, they declined, citing the two-year gap. A separate auto body shop that inspected the damage confirmed the failure was due to the use of aftermarket parts, despite the fact that I was billed for dealership-grade parts. When I raised this, I was told the failure must have resulted from other body work done on my car in the interim, calling me a liar. There is no record of any such work. The only service on my vehicle since has been routine inspections. Monica Guerra and her staff have been dishonest throughout this process, and I'm deeply disappointed in how they've handled it. $2000 to fix their mistake.

Two words: UNPROFESSIONAL and DECEITFUL…read more I truly don't know where to begin. I despise writing a poor review for a locally-owned business, but after months of being led-on and ignored, I am writing this in hopes of saving someone else's precious time. My husband was in a car wreck in October 2025. The person who rear-ended him has terrible insurance, so we decided to file a claim through our insurance, Allstate. Capital City Collision provided us a quote that our insurance did not agree with. An Allstate negotiator went back and forth with the shop. Part of the issue was my husband's truck had after-market parts that were damaged. Our Allstate negotiator, Elizabeth, called us to confirm that she was able to get funds approved by her manager and they reached an agreement on pricing with the shop. A check for $2,207.66 was sent to the shop to start ordering parts. According to Allstate, the shop cashed the check on January 20th. It is now March 19th and the shop still has yet to reach out. I have tried calling the shop multiple times in the last two months. Each time I call, they answer and hang-up immediately. I tried giving them the benefit of the doubt, thinking maybe they are busy. I tried calling the shop today, and again, same situation: answer, then hang up. I thought to myself, "hmm... maybe they really are ignoring our calls?" So I waited 15 minutes and called back with a blocked number. What do you know... Catherine decided to pick up and answer this time! She kept me on hold for 9 minutes before taking me off hold and hanging up on me immediately. I called back, and a man answered. He transferred me up to Catherine, who kept me on hold for 4 minutes this time and hung up immediately. While I was on hold the second time, I received a text message saying they wouldn't do business with us. They ignored my text, asking when they planned on returning the check they cashed for $2,207.66. My husband and I have been trying to get his truck fixed since October 2025. It is now March 2026. I understand that our insurance was being difficult to work with... we were annoyed by Allstate, too! That being said, Capital City Collision could have rejected our business months ago, instead of stringing us along. Rather than sending this text message 5 months ago when this all started, they chose to dodge our calls and waste our time. Unprofessional does not even begin to describe their behavior. They were avoidant, deceptive, thieving, and rude.

These guys are amazing. If you are looking for an honest auto repair ship, this is it! Took my…read morePorsche in because the right front end was dipping like I needed work on the air suspension which can be very costly. (7-9k). They called me the next day and said it was a "clip assembly" and the "come pick it up". When I got there, the bill was ZERO! Zero?? Really? Not gonna charge me anything!? They told me it was an easy fix and only took five minutes and again told me it's no charge! I've done business with them before and was equally impressed with their work, reasonable price and professionalism on that visit as well!! Alex, guy who answers the phone is super nice too!!

Had oil changed. Next day engine light came on. The valve cover was torn. Estimate for repair was…read more2900 dollars. Could be a terrible coincidence, but I don't think so.