Just got my truck back from a real mechanic to make sure it doesn't fall apart after bringing it to Andover Gulf. Sam's mechanic at Andover Gulf broke one bolt off in the motor for the water pump which the mechanic told me was most likely cause not trying to heat it first with torches. The broken bolt cannot be repaired without a major repair!!!!!!!!! Another bolt on the water pump was completely stripped and had to be re-tapped and bolted in. The fan shroud was missing several clips that were never re-installed or bought to do the job right. I mean how much can a clip cost or one bolt to re-tap, maybe $4 or $5 for everything! He also told me that the whole fan assembly was not assembled correctly and would have also caused me problems. This is a follow up to a previous post because I wanted to be dead sure before commenting on exactly what they actually screwed up. It was more important for Sam to argue with me on the phone the next day when I explained that I had to go right back as soon as I picked up the vehicle as after a driving out of his lot a couple hundred feet just to figure out my truck was in no way road worthy. He had a very nasty and hostile attitude and acted like the whole thing was my fault that my motor was vibrating all over the place and said that I rushed his mechanic! Totally not true! I came to pickup the truck when Sam told me to, in fact I had to wait an extra hour. I called my ride back that dropped me off right in front of his mechanic and explained that I was leaving the truck there and that this truck was obviously not ready yet. Sam if you are ever concerned enough to read this so you don't screw the next sucker and check with your mechanic you know that this is true!
Never ever take your car here! Sam has a nice personality until you have a problem, then like Dr Jekyll & Mr. Hyde he instantly becomes king of the jerks! His mechanic must have been trained by LEGO where as long as it snaps together it should be okay but who really cares if the right piece is on or not because it still looks okay visually, at least until you add power drive it down the road!
It cost me over $100 to evaluate and repair Andover Gulf's screw up and to put a bandaid on the $324 or so bill they gave me for a power steering pump! Sam is a total scam artist and just a money grabber who is just in sell sell sell mode until you have a problem. Then if you do have a problem, the hell with you! After all there's a sucker born every minute right and someone right after you to take your place! This post is just to hopefully prevent you in time from being his next sucker! Other posts are probably from his family members or people who just buy gas or have a wiper blade changed. It's a crap shoot if that even gets done right! This post is real. If he reads it (and please tell him to!) he knows who I am and knows this is 1000 percent true! I was going to dispute my visa bill or take him to small claims court but at the end of the day I decided that it may be more effective to write a review on YELP to help the next guy in line for service.
I didn't write this to plug anyone but a couple of recommendations on actual honest mechanics to save you the sort of misery, money and time loss that I experienced are Ricks Automotive in Billerica and Spring St. Auto in Medford. Yes, not close to Andover Gulf but you get what you pay for, the work will be done right and worth the ride versus going to Andover Gulf! Neither one of those guys will sell you something you don't need and the job will be done right the first time. Oh yeah, they'll rev the motor up too first before they give you your car back to make sure your fan, water pump, fan shroud or other parts don't come off. It's free of charge and part of actual customer care and genuine concern! read more
