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    Anderson's New Carpet Design

    1.0 (2 reviews)
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    Lakeside Floor Coverings

    Lakeside Floor Coverings

    (14 reviews)

    Lakeside team was wonderful to work with! Very patient, knowledgeable and helpful as we upgraded…read moreour carpet. Several visits, samples and quotes! We love our new carpet! Thanks!

    Very poor support during hardwood refinishing process…read more Initial refinishing was done with us out of town with no prior consultation on stain color and not even a mention of what finish we wanted (oil was selected for us without asking). They were gracious enough to redo but second experience was just as bad. I expressed a lot of concerns with making sure we were confident on stain and finish before proceeding. Leading up to redo I was told I had white oak floors (which was incorrect and misled our decision making) and had a in person consultation appointment essentially deemed a waste of time by Phil and cancelled. When it came time to redo floors, I received a call from Phil the night of sanding that demanded I make a decision on stain/finish choice right away so they could move on to another job, despite not all stain/finish options having even been applied yet (they forgot to bring water based options). The next day more samples were put down but I had little time to decide, or see how they looked in different lighting conditions which was an explicit request I had prior to the rework being done. I was also mistakenly told that the floor look I was trying to achieve (my previous floors before all of this) was an oil based finish which I later found out was water based instead. Now after sanding my floors twice I'm stuck with a look that is even worse than before and not what I was trying to achieve. This has been the worst experience I've ever had with a company and the lack of support during the entire refinishing process, especially by the owner Phil during the remedy process, is something I hope nobody else has to go through. I wish I would've went with another company, even if meant paying for the work twice, if it allowed for better support and more time to decide on stain and finish.

    CAP Carpet and Flooring - Thank you Bruce and your team at Cap Carpet & flooring.  We're loving it.

    CAP Carpet and Flooring

    (16 reviews)

    I went in to get flooring for my new home. The person lost the order, There were hours of texts and…read morecalls to get things figured out. They ended up ordering the wrong flooring. They even went as far as telling me I was wrong it was the right one. I went in to show the correct flooring and wanted it ordered right away. I received a quote9 days later wanting $2000 above the original quote. I tried to reach out to both the manager and owner only to be told that they hope I can show patience and kindness to others as others have shown me after my husband's unexpected death. End result after 2 months of emails, texts and phone calls, my 12 year old daughter and I do not have new flooring in our home except carpet in the bedroom.

    Rarely do I post a review but have to in this case. I walked by their kiosk at Costco on a whim…read morewith no intention of a purchase. Three days later I had Lara, coordinator, at my home with samples, and one month later had my entire first level with new flooring that is beautiful. Lara was amazing from the get go. She followed the project through to the end, with immediate responses to my emails, detailed quotes, and always professional and friendly. After the project, I ended up doing another order for my stair way which Lara handled in two days. Customer service was above and beyond, thank you Lara! Max and Dustin, installers, spent five days (very long days) installing and by the time they were done, I felt like they were my grown children. So detailed and meticulous in their workmanship. Always friendly and professional. Every evening they left with no mess behind them (except dust :) It's very rare in this day and age that you find contractors this conscientious. Thank you Max and Dustin. You will not be disappointed using CAP, they are awesome. Deb S.

    Anderson's New Carpet Design - carpeting - Updated May 2026

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