After Ungerman ghosted us, I became my own contractor. After reading a few reviews, we were hopeful…read moreThe Carpet Guy could help us. I sent an email request through the website and quickly received a reply. Tom then scheduled a time to come out to give us an estimate. There is a $50.00 charge for the initial estimate. We needed a new pad and our carpet stretched back into place. Tom called us on his way and arrived on time. After providing us with his estimate, we decided to proceed. We were able to schedule a time for Tom to complete the job. Tom is very friendly and communicates very well. Within a few days our job was completed, In my opinion very affordable and excellent service. I would highly recommend Tom for any of your carpet needs.

Hired Tom to fix an area our puppy chewed. He responded super fast even on a Sunday, and got us…read morescheduled quickly. He showed up promptly on time and the service was not only quick but also outstanding. Cannot recommend him enough and I never post a review for anything.

We had a terrible experience with CAP Carpet. We reached out about an estimate for hardwood…read moreflooring and were connected to a design specialist. We were told that we would get measurements on a Friday then we would be invited into the showroom the following week to see options. I was clear with him that we were trying to get out ahead of things as we were closing on a new home and wanted to align flooring before we moved our things in. It took 3 weeks and multiple emails to get any quotes from the specialist. We ended up getting quotes with no explanation. I have asked follow up questions about the quotes and we either get no answer or an incoherent response. I asked him in an email if we could come in to discuss and he did not answer that question. Most recently, I asked a question about a quote 1 week ago and have not received a response. I called in to speak with a manager to inquire about the process and was told that I could leave a message for Megan. I never received a call back from Megan; instead, I received a call back from the specialist saying "i hear you called earlier". The management here does not care and is not even willing to have a conversation with a frustrated customer. I would not recommend this company to anyone. The specialist will give excuses about their lack of response and the management does not care enough to even entertain a customer's questions. Most recently, I made this review on Google and the owner replied with a lie. Not on a single occasion was I invited in to see the showroom. This company is absurdly unprofessional. I understand that others may have had good experiences, however, managements unwillingness to engage in a conversation and their willingness to lie in a public response speaks volumes to their level of care for the customer.

In the end, we did get our LVP installed (nice guys installers), BUT CAP (Emily in particular) did…read morenot make it easy. Calls and texts were never returned. We waited and waited on both the install, and a small repair we needed done after the install. It was, frankly, ODD how non responsive and uncooperative she was. Especially because you pay in full up front! After the install, there was a problem shutting one of our doors. A small repair was needed. Again called CAP, who kept dumping us on Emily. She took weeks to respond, and then said we would be charged. We asked to speak to a manager about this, because that was ridiculous, and she backed down. Very nice guy came and repaired the problem in 20 minutes. Unnecessarily poor customer service.

So far so good. Response times are great and being kept up to date with our flooring order has been…read moregreat. Price is negotiable and able to provide good selections based on your budget. More review coming after the floors are installed!

Unfortunately, this is not a good review, and it is not something I like to do. However, I feel…read morethis is necessary. We engaged John last November to do knock down ceilings and paint our entire house after he completed a very nice job on a flooring project the year before. This new project did not go well. We discussed and agreed to the project schedule and expectations. What transpired was a serious lack of transparency and management. We were taken advantage of including paying for work that was never done and were told it was, hurried work that required rework multiple times, schedule slippage by multiple weeks causing us to incur additional costs and rescheduling subsequent contractors. John discussed making things right, however we were well past the point of allowing for this to continue and paid for a different contractor to finish the remaining rework. I'm sorry to have to share this. Sharon G.

Lakeside team was wonderful to work with! Very patient, knowledgeable and helpful as we upgraded…read moreour carpet. Several visits, samples and quotes! We love our new carpet! Thanks!

Very poor support during hardwood refinishing process…read more Initial refinishing was done with us out of town with no prior consultation on stain color and not even a mention of what finish we wanted (oil was selected for us without asking). They were gracious enough to redo but second experience was just as bad. I expressed a lot of concerns with making sure we were confident on stain and finish before proceeding. Leading up to redo I was told I had white oak floors (which was incorrect and misled our decision making) and had a in person consultation appointment essentially deemed a waste of time by Phil and cancelled. When it came time to redo floors, I received a call from Phil the night of sanding that demanded I make a decision on stain/finish choice right away so they could move on to another job, despite not all stain/finish options having even been applied yet (they forgot to bring water based options). The next day more samples were put down but I had little time to decide, or see how they looked in different lighting conditions which was an explicit request I had prior to the rework being done. I was also mistakenly told that the floor look I was trying to achieve (my previous floors before all of this) was an oil based finish which I later found out was water based instead. Now after sanding my floors twice I'm stuck with a look that is even worse than before and not what I was trying to achieve. This has been the worst experience I've ever had with a company and the lack of support during the entire refinishing process, especially by the owner Phil during the remedy process, is something I hope nobody else has to go through. I wish I would've went with another company, even if meant paying for the work twice, if it allowed for better support and more time to decide on stain and finish.

Your Way Flooring is a great, family owned company. They installed the floors in my Grandma's…read morehouse, and they did a fantastic job. Our family was under a lot of stress, dealing with finding floors that would be safe and affordable for my 86-year-old grandmother. Kimberly & Nicola came through with a great budget and an impressive timeline. My grandma beams when she looks at the floor, and that was worth every penny.

We are very pleased with the wood flooring installation. Quality craftsmen were fast and efficient…read more Great cleanup after work each day. I highly recommend Your Way Flooring. Expect a fair price with quality work. Thanks for the great job Nicola! Larry, Apple Valley

Called, made an appointment for 10am on a Monday, woke up early (I have a newborn) to meet the guy,…read moreand he never showed up. Didn't call, just didn't show. Will be taking my business to someone who comes through.

a**hole!! I was driving to work, following behind a van of theirs, when we merged onto another…read morefreeway. I put my blinker on, checked for traffic coming from the 2 new lanes, started speeding up and moved over. just after I started to move over, the van cut me off, stuck his head out the window and started to yell something. I quickly moved to the next lane and passed him as he is shouting who knows what at me. I will never, never use these guys if they can't be professional in a company van.

outstanding service from start to finish! when it comes to customer service there is no one betterread more

Great service. Very communicative. Gave us an estimated amount of time and they were done within…read morethat time. I like the fact that they minus the furniture area when they're taking their measurements in terms of giving you a quote for the job. I have a pet that sometimes makes an accident. He warned me that once the carpet cleans and gets wet, we might smell the Pet order initially, but we did not perhaps because of the pet deodorizing solution that they use. Overall very satisfied and will use them again. I was not satisfied with the company I hired last time and decided to try a new company and I'm glad I did!

Tina was fantastic to work with, and knew exactly what we needed to complete our job. The carpet in…read moretwo bedrooms was installed earlier this week and we are very pleased. There was a bit of confusion if we had enough to install in the closets, but we knew the options and chose to move forward. (We purchased the end of a roll that was just barely enough, but saved a lot of money for a great quality carpet). It all worked out well and I would highly recommend Tina and her company.

LOVE, LOVE. LOVE I…read morejust love my new flooring!! I picked wide plank luxury vinyl for my entire main floor. I love how it looks and how it flows seamlessly from the Living Room/Dining Room space to the Kitchen and even in to the small bathroom. I have been walking on the floors barefoot since they were installed. The installer did a good job on the thresholds. Both the kind that lead to an outside door and the difference in the color of the plank into the bathroom space. The Owner Tina was great to work with. I will work with Seestedt's again when I update my stairs and upper level of my home. I see my hometown is listed as someplace in California. Not true, Saint Paul Minnesota suburb.