This company appears to be good, but in practice they are deceitful. Don't do business with them. If you need to know why, keep reading.
Last year in a sales rep from Anderson Pest Control knocked on our door. He was very pleasant and seemed trustworthy. I didn't like their price of $59 and he immediately dropped it by half. At the time, I didn't realize he was just restating the fact they they only do service every two months.
I signed up for month to month service at $27.50 per month, not a year contract. After I signed, they altered the contract to say it was for a year.
The sales rep and his supervisor set us up for an immediate appointment for the initial service. The initial service was excellent. They were very thorough. Hit all the hard to reach areas in the back yard, and serviced in the home as well. At that point, they were 100% at 5 stars.
The first several months I would receive a phone call to let me know that I was scheduled for that day or the next. I had an easy opportunity to reschedule if needed. I discovered I was being billed $59 for each service, but service was every other month. I didn't complain, but I did feel deceived. 4 stars
December of last year we moved to a different house in the same neighborhood. Reporting the move to my pest control company was not top of mind. Fortunately I received a phone call before their first service after the move. I told the rep that we had moved, but still would welcome a pest control service. He came to the new house and did an excellent service. Back up to 5 stars.
Everything was downhill from there...
The next service was a different rep. Instead of a phone call, he texted that he was on his way. I thought that would be fine, but he went to the old address. When he arrived at the old address, he didn't call or text, so I had no idea he went to the wrong location. When I received a bill for the service, I was surprised and gave the rep a 1 star on their internal rating system. I quickly received a phone call. The lady apologized for not changing the address and said she would send the same guy out, but to the correct address and promised to have him call instead of text, and urged me to remove my 1 star. The rep followed his same pattern and texted his ETA instead of calling. I was home and ready for him, but I had time to take a shower before he arrived. When I got out of the shower I saw that I missed a text from him even though it was still 15 before his ETA. Apparently he arrived early, and instead of calling or ringing the door bell, he did a 2 min fake service around the house and quickly left. I was able to see him on our security cameras. I got a follow up phone call from billing, and I explained the above situation, and that I refuse to pay for that service, and that they would need to send a different rep. She agreed that I didn't have to pay and promised to send a different rep, even though "everyone" always give the other guy 5 stars. After this interaction I would say my overall experience was 2 stars.
The next rep they sent followed the rules. He called to schedule the appointment. He arrived on time and we made contact. He did a good service inside and outside the home. It took more than 2 min. I manually went onto their website to pay my $59 bill. We are back up to 3 stars.
The next service they were back to their old ways. We were out of town, and they texted from the front door at the completion of the unannounced, unproven, visit. I did not pay for this service that was not agreed upon. They repeated their identical bad behavior for their next visit. I did not pay for the service that was not agreed upon. 2 stars.
Suddenly my credit card received an unauthorized charge from Anderson Pest Control for $118 presumably for the two services that I did not agree to and did not pay.
I disputed the charge with my credit card company since it was unauthorized for a service that was not agreed upon. A short time later, I finally received a phone call again from them to schedule the next service. I told them how I feel about their service and that I refuse to use their service any more.
Then they sent rebuttal documentation to my credit card company that shows the invoices for the services that were not agreed upon, and claimed that I had a year contract. 1 star!
This company appears to be good, but in practice they are deceitful. Don't do business with them. read more