We had our first newborn on the way and urgently needed blinds for our empty house. While we don't normally spring for white glove treatment, we were out of time and needed expert help, fast. Cue Anchor to the rescue.
Armi came out, took measurements, and most importantly collaborated with us on what would be best for our specific needs (price, energy efficiency, what worked for each room relative to sun and neighbors, etc.). We are lucky to have some very large windows, but that was a constraint to the sizing and types of blinds we could choose that she also helped us navigate. We ended up getting a basic Hunter Douglas design with a handful of automated blinds.
Anchor communicated proactively as the blinds were made, and worked with us to schedule the installation before our newborn arrived, which we couldn't be more thankful for.
Here are some more examples of how Anchor provided amazing customer service and results:
* Extensive testing of our automated blinds revealed one had issues. Wyman worked with the manufacturer to get another blind produced right away without having to send them the defective blind first (which would have added significant lead time). I'm sure that another company wouldn't have noticed the nuanced problem, and we'd be stuck wrangling with them.
* We didn't have wifi set up when the installation was done, so they left us with a remote temporarily free of charge until we could set up our hub.
* Proactively installed extra battery packs based on their knowledge of how fast the larger automated blinds would run out versus smaller, neighboring blinds.
* Set up our hub, which was tricky as they had to do a hard reset on each blind as a byproduct of getting rid of the temporary remote. My wife and I are tech savvy, and we wouldn't have been able to do this on our own.
* Anchor elegantly handled literal corner cases, where it can be tricky to do a smooth installation where two blinds meet. Said another way, after reading more about blinds, the installation is really where things can go wrong with inexperienced or inattentive installers, and Anchor got all our details right.
* We were never pressured in the buying process to get upgraded features or blinds we didn't need. In fact, we ended up with less than we thought we needed at the start.
* Minor thing, but Wyman and team removed their shoes before coming into our house without being asked, whereas I've had to ask literally every other contractor. Obviously this isn't a reason to choose Anchor or pay more, but it's another example of Anchor's excellent customer service.
* Hasn't happened yet, but they will come out if and when issues come up, such as a guest or kid breaking a blind mechanism.
Four months later our blinds are still great and we couldn't be happier! However two neighbors on our block (who didn't use Anchor) are having issues now with their automated Hunter Douglas blinds after one year, and they are having to navigate how to get them fixed (installer, manufacturer, etc.). After hearing them, it's comforting to know we will never have those headaches, because even if issues come up, Anchor will have our back. read more