I was impressed by their excellent customer service. Helped me fix my blinds hardware years after purchase.

Shout out to Jet City Blinds (thru Costco) for outfitting our new home with beautiful roller shades. From the ordering process to installation, Jet City was a pleasure to work with. Bonus was receiving our order early! Highly recommend. read more

Jet City Blinds - Kitchen roller shades - Shades & Blinds Near Me - Seattle, Washington

I had a great experience with Jet City Blinds - I talked to a rep at Costco who was able to get me scheduled with a salesperson the next week. Jill was great to work with and brought a lot of samples to talk through options for this space. We settled on blinds and the install was very quick once it was scheduled. I'd definitely work with this company again. read more

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I had 2 of the windows in my living room done with vertical mini blinds. The blinds were done and installed in a timely manner and with good quality materials. I do have an issue with the blinds closing at night. The are not as tight in closing as I would like them to be. I was told after some time they should close better. I can live with them. All in all it was a good experience. read more

Everything I stated in my review is 100% accurate. I waited some time to review my experience to see how I liked the blinds. I noticed in other reviews here, people were also told they should not expect a "deal" despite ordering from Costco. Maybe instead of accusing customers of lying, you might want to correct the sales dialog. The blinds are fine. Not the best not the worst. Just a sub par buying experience. read more

What I love most about Costco is in general, they take the guess work out of large purchases. Last year they saved me 30% on a new Heat Pump, Furnace, and AC unit. They provided an extended warranty on my appliances and reinforce confidence in the partnerships they choose. THAT WAS UNTIL YESTERDAY! I had done some research and got some soft pricing on what it would take to replace a failing blind in my home. I was speechless when my consultant handed me the bid. He knew it was astronomical as he followed up my dumbfounded look with, "We are definitely not the cheapest". Words I'd never expected to hear from a Costco partner. I immediately came here to check reviews only to see many others call out the predatory pricing of Jet City Blinds!. Most window treatment places on Yelp have a rating of 4.5/5. Not Jet City Crime, I'm sorry Blinds. These purveyors of profit come in at 3/5, you know the kinda rating your girlfriend calls out as a restaurant she doesn't approve of you taking her to. I'm wondering what a window treatment business is doing in the Safeco Building. That is probably the least reasonable lease in all of downtown which makes me feel like charging twice what's reasonable for services is how you keep the lights on. It takes 5 minutes to take down and put up a single frame treatment, but you are charging $150. So, installation and removal is a task that cost $1000 per hour? I really hope the owner of this business checks my post with a witty retort so I can give him the kind of feedback that will ensure he blacks out his blinds. It's America and you can charge anything you want for services, but I hope Costco gets my feedback because a Costco manager said something to me when I got my Costco card years ago. Costco doesn't sell cheap things. We sell things cheap. There was nothing cheap about the quote I received and the 10% kickback you get doesn't begin to compensate for the 400% markup on what this business is charging. Costco needs to drop these guys and get a better rated consumer friendly business to support their base. If Nordstrom's ever decides to go into the Blind business, these guys are primed and ready to go, but consumers have come to their senses about the inflated pricing at Nordstrom's and their stores are shutting faster than Burger King. Jet City Blinds, the new home of The Whopper!!! read more

I can't even go through the horrible experience I had with jet city blinds (12k later) but I will say any company owner who responds negatively to an online complaint/review is NOT the company you want to work with. This says so much about the company's professionalism, integrity and quality- none of these qualities exist with jet city blinds. read more

I enjoyed the blinds so much for the living room & kitchen, I bought them for my 3 bedrooms

we had an estimate for large window coverings in our living room dining room. very large windows with eyebrow. Very hard to cover. we really did not want old fashioned Curtains with valance (mosoleum) Jet City sent out an estimator, boy was he amazing! we ended up with the very best option, Roler Shade! Not like your grandmas house! beautiful fabric covered shad, still se light through (my choice), they were able to cover most of the eyebrow with Palladian Shelf to hang them! genius! I really can't express how pleased we are with it all design, choices, installation ! thank you Jet City Blinds! one Happy customer! Lesley read more

I never received a quote within the timeframe that was provided to me by the consultant. I reached out multiple times to ask about the quote I have been waiting for, still nothing.... It's been over a month. Kinda ppl but the communication and clarity around next steps has been less than what the ratings suggest. Sadly, I will be taking my business elsewhere. read more

Jet City Blinds is a good curtain maker, we found it in a costco store, and someone will be measuring the installation soon. The installer was very professional and quick, and the color and transparency were all I needed. Please call them if you need curtains. read more

We were so happy from start to finish with jet city blinds. The woman who came to measure was very professional and efficient. She ordered exactly what we wanted and it wasn't that long before the installer was ready. We have always gone with jet city blinds and we would not go with any other company! The blinds are high-quality. read more

Initial consultation was very helpful in selecting color and style of blinds. Order was delivered on time and as specified. Installation was efficient and clean. Overall, the experience was professional and without surprises. We were quite satisfied and like our new blinds. read more

I'd give this outfit 0 stars if i could. My salesman Robert H was a nice enough guy, but after I told him how many times we raise/lower our blinds he said the stacked blinds would be a good choice....NOT!! We couldn't get them to raise all the way to the top without bowing and they had giant gaps. I thought since we bought them through Costco that Jet City would work with us on a replacement, but I was delusional!! The manager Michele, told me that when she lived on the water, she just left them down and tilted the slats so she could see her view....right? They were such an albatross, and we couldn't get Jet City to work with us, so we ended up buying Hunter Douglas blinds through Seldens in Fife. We couldn't be happier with our Selden blinds that were made in America, correctly!! Bottom line -- Don't buy from Costco/Graber and Jet City Blinds read more

Jet City Blinds - SO heavy, you couldn't raise them without giant gaps - Shades & Blinds Near Me - Seattle, Washington

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Got a quote from jet city blinds through costco and was quoted over $7000. I was in pretty big shock that's more than the cost of my air conditioning unit and installation. I found a solution went to lowes found some similar blinds and the cost ? $60 for my large windows $30 for my small windows and $180 for the sliding glass door window. Installed them myself so no labor cost everything came to under $1000 the entire dang house. I will use that extra $6k I saved and do all my other housing projects thanks jet city for saving me a bundle. read more

Purchased through Costco in Gig Harbor. Product is high quality, installation is a disaster - you're better offer ordering from an internet retailer and installing yourself. On its own, the mess left behind by the installer was annoying. But more problematic was having to adjust each of the cord's placements so they actually made sense functionally and aesthetically. Super disappointing, especially for the price - very, very expensive. My advice - shop around and check out budget blinds. read more

Well, I wish we would have read all these negative reviews here before ordering our blinds from JCB through Costco. We ordered three large blinds and after a generous lead time the installers/subs showed up only to discover that one of the blinds was the wrong size and they also wrongly installed one of the other blinds. At this point we are 1 out of 3, not a good start. I hope Rich and company will fix this soon. JCB is refusing to come out to fix the wrongly installed blinds instead insisting on waiting until the corrected blinds for the other room show up. On the phone the sales person claimed that waiting until then "was the best solution for everybody" - how is that? YOU messed it up, your goal needs to be to fix your mistakes ASAP. Unbelievable! For almost $4k for 3 blinds I expect a lot more than what we have received so far, our expectations have not been met. Rich and company have a chance to make this right. read more

Everything about our experience with Jet City Blinds was just great! Our representative, Mimi, arrived on time and was very helpful in helping me choose the perfect type of window coverings for our project. She got them ordered quickly and they arrived a few weeks before we were expecting them! The installation went very well-installer was prompt and had them installed perfectly in a very short time! He cleaned up all the packaging and left the area in perfect shape. The blinds are beautiful and really finished off our basement finishing project perfectly! And it was great having the Costco Shop card too! read more

Jet City Blinds was a very positive experience. I went to them through Costco and, as a bonus, received a "Shop Card" from Costco once the transaction was completed. The representative who came to measure the blinds was on time and well prepared to help me choose a sun shade blind set for our kitchen windows. The company kept us informed about the timeline in production and delivery/installation. In addition, the gentleman who came to install the blinds was great about scheduling a time that worked and was, also on time and efficient in installing the blinds. Thank you! read more

First class blinds delivered and installed in our house in less than 3 weeks. Great rebates too.

What a huge disappointment working with Jet City blinds. The sales rep that came out did not coach us well on selecting the types of window coverings for s window that clearly is used for ventilation ! The motor on the blinds also never worked correctly. Call after call ignored by Michelle - then she finally calls and says we will be taken card of ! Total joke ! She has now sent me a letter denying and flat out lying about what took place and basically said you bought these so tough luck! I'm complaining to Costco and will be forwarding her letter to them ! What happened to the customer is right? read more

We have had Jet City Blinds out two times and they are great company to work with from the front desk to the installer there GREAT. They helped us decide what blind is best. We have many more blinds to replace in our home and Jet City Blinds will do the work. Jim Peters read more

We had a very great experience with Jet City Blinds. They were quick to set up appointments and when the window treatments arrived, they set up the soonest available appointment which was great. Installer was very nice and we are very happy with the product from them. read more

This company was a nightmare to work with and their customer service is abhorrent. I had a legitimate issue with my 18K order and they demanded an additional $1400 to rectify it. They claimed I did not order black out blinds for the bedrooms despite the fact that I did explicitly say they needed to be black out in the bedrooms. Run far away from this company. Please heed my warning, they really are THAT BAD. read more

Absolute class act from Rich!!! I live in Las Vegas and needed some help with my outdoor remote controlled awnings because my last tenant took the remotes with him. I was sent his information from the manufacturer and when I called Rich, he couldn't have been more helpful regardless of what was in it for him, since he doesn't live in my area. That's customer service that you just don't see anymore! He took time out of his busy schedule to text me instructions and what I would need to get this resolved. I can't thank him enough, exactly what he said got them working again and saved me a ton of stress! Thank you Rich!!!!!!!!!!!!! read more

Update: Owners intentions to belittle me and to minimize my review of his organization clearly shows his focus is in the wrong place. Maybe you should learn from your mistakes rather than trying to blast someone on yelp for giving an honest review. In fact I have just as many 3+ reviews as there are 1 star reviews. If you can't figure out that a customer had a poor experience with your organization than you probably shouldn't be in business. "Bent over backward", call it what you will but I wouldn't say you did that. read more

Although their technical work was fine as far as making window coverings, they did not deliver what we had discussed with our sales person, Ardis. When they delivered and installed pull cords, instead of magnetic shades as we had discussed at length, they refused to make it right. Ardis agreed since our cats chew cords, it was best to have the magnet. We have been trying to get them to make it right but they have refused. I would suggest anyone wanting to get window coverings to shop somewhere else. Not good business practices and quite unprofessional responses to our concerns. We now have blinds we did not want and they only offered to remake them for a measly discount. And don't bother trying with their stellar front person, Michelle. She hung up on my husband when we complained! We also worked with Costco (see Anna V's review Dec.2020). Big mistake! Other places are likely to do a lot better for their customers. read more

You guys a a shitty company. You install things incorrectly and then blame the home owner was in fault. Very suprised how you guys don't handle your own mistakes. I'm suprised Costco still uses you guys because they should drop your shitty company in a heart beat. read more

I would like you to know that our entire experience with jet city blinds was amazing. From when Erin first came out, she was super friendly, helpful and professional. She knows her products and helped us in making the best decisions with functionality, fashion and budget. When the gentleman came out to install the blinds, he called a head a time. He was professional and fast. I look forward to doing business with you in the future. (Both representatives showed up in the proper PPE) read more

I thought my epic quest to find a provider I can work with to get blinds for my new home was finally over when I found JCB through a reputable business like Costco....I WAS DEAD WRONG. I set up an appointment for Friday because their Saturdays were all booked for 3 months out. I had to move appointments and leave early from work to accommodate their availability. On the day off the appointment, they called me because the person who was assigned to me had the flu. Called back left voicemail to reschedule ASAP. No call back. Called back again and left voicemail. Still no call back. I haven't even seen their product and this is the type of service I am getting...OH MY! Well JCB....I wish you could have done the simplest of things...and that is to return my call on someone you cancelled on but you couldn't even do that. I wonder if Costco reviews all these negative reviews and still want to be associated with a company like this...And from the looks of other review responses from JCB...it will be my fault for not calling a third, fourth, fifth time. Edited on February 12, 2018. To The Owner of JCB. I really wish you would have sent a message before calling my review of your organization as "uncalled for..." and attempted to understand why. I am sorry you feel slighted. But you just proved my point that this will be somehow I am at fault. If you would like to understand my rating - please reach out only if you would like to improve your customer experience. It is apparent - I am not alone. read more

Reached out to inquire about getting awnings replaced for our business and Rich was super responsive in helping me out! He got me exactly what I needed! Thanks much! read more

I used the Costo offer to order blinds from Jet City Blinds and it wasn't a smooth process. I am very disappointed by the way Jet City Blinds runs its business. I order in August and the order was delayed till end of October, but the money were charged immediately after the order was placed. At installation time it proved the sale rep miss-measured the bedroom blind and now it has been more than a month waiting for the replacement to show up. They blame it again on delays. Every time I had to ask them about the status of my order and they weren't the one notifying me about changes in status. I would not recommend this business to anyone. read more

Jet City Blinds is a mixed bag at best. This is my experience. A saleswoman came mid July to help me with blinds for my new home. The sales person was nice and helped me with picking out what worked for my home but this its expect that since she is a salesman. I ordered the that day and was given an installation date of Aug 18th. After not hearing anything about my order at all which I expect to get some kind of update since I spent $2,700 on product, I called them to find out what the status was. Communication for this company has been atrocious. I had to track down several phone numbers form their website before finding anyone who would pickup and some of the numbers aren't even in service. I was told by their main store after several attempts that there was a delay in the order and they couldn't install until the 24th. By that time I had already scheduled installation of a home security system for the same day but later time so I wouldn't have to take multiple days off work. I did not think it would be a big deal but it turns out that because of the change in installation date, my window sensors are taking up space and the blinds cant be installed. Delays happen I understand but they should have at least updated me about it instead of having me track them down for it. On the day of installation of the blinds, it was rather quick. However, only half of them installed because the sensors were not in the way. I have to wait to have the sensors moved before I have to personally install the remainder. The remaining issue is that I have one door blind that I ordered but the sales person miss measured the blind sizes and now I have to wait for a reorder of the remaining blind. I have again not heard from them and called the phone numbers available to me. If the trend stays true then I don't expect to see my remaining blind until a month later which I think is unacceptable considering the amount of money I have already spent and the amount of time I have waited. This is my first review of any service on Yelp and it is because I recently bought a home and this is a major purchase for this home. I have to say I am unimpressed by the lack of communication or updates. When you are in the industry of selling product to a customer you should be available when called especially if you changed the installation date and they have already paid you. I don't think I can recommend these guys to anyone but I don't know much about the blinds business, I can only tell people about my experience. read more

I appreciate the blinds we received from Jet City Blinds. They're so lovely and well made. I've always went to the big box store for window treatments, but I'm so thankful we choose Jet City. The representative that came to our home was masked up and professional and had great suggestions. Every covering fit like a glove. We got exactly what we ordered. I will definitely pass this company name to family and friends. read more

I agree that one would think that going through a Costco partner would provide exceptional service but I was wrong. I scheduled my consultation nearly 4 weeks ago and left work early to make my appointment. I was a little anxious thinking I may be running late so I called them to let them know the situation. However as soon as the "sales" rep arrived, she seemed distracted or annoyed. Just not the typical sales demeanor I expected. I expected the "sales" rep to educate me on the different types of blinds as well as offer suggestions but that clearly wasn't the case. I think the mood set me off when she began with a rude comment regarding my neighbors blinds. Here are 3 examples of what I don't want to hear or experience from a sales rep: 1) I asked what is opacity and she gave me an annoying look, sorry for the ignorance but it took me a minute for the word to register and she basically pointed to the section I needed to refer to. Sorry, opacity isn't in a word I use every day. 2) I asked her for recommendations on what she thought would be a good set of blinds with kids around and again, it was an annoying glare and said well, what do you want?...simple recommendations, is that too hard of a request? This is your field! 3) She opened up 3 sets of binders and expected me to know exactly what I wanted. It felt like a test and I was being rushed to pick one so she can accurately give me a quote. I indicated that all I wanted was to get some quotes, what sort of costs am I looking at? That was essentially my goal. Her response was, well we can figure that out when you know what you want... Sorry but there were no SALES or customer service skills in her engagement. How can you not take measurements of the areas I'm looking at and suggest different packages? I'm understand the costs vary but they're all by measurement, no? Like I said, I left work early and waited nearly a month. I was surely not going to let this half ass sales rep sit here and waste any more time. I asked her to leave! read more

We thought using a Costco preferred vendor we would get a great product and service. Well guess what we were wrong. Sales Rep wrote down the incorrect color number. Did not supply us with a physical sample or a sample book for verification. We had existing blinds and we requested that the gauge would be the same.This product is 1/2 the weight... The blinds do not close properly... The original blinds shown to the Sales Rep are white she ordered Egg Shell (That is not White). You call customer service and it feels as though you are calling somebodies home. We had been passed on by two people to Michelle (Customer Service) who promised she would replace the blinds and instead she comes back wanting for us to pay 1/2. I saw in multiple other post on Yelp that this is Michelle's normal course of business. Granger and Costco should remove this company. Shop elsewhere!! read more

Costco has partnered with Jet City Blinds. I set up an appointment. Kathleen came out to the house and with professional but warm communication. She was able to make some recommendations as I'm not much for interior design. Kathleen is an interior designer and mentioned her work with Feng shui & Riekie. She was able to explain how subtle difference can work to create an ambiance and positive energy for the home. I'm not a big spiritual "foo foo" guy, but I did have an open mind and enjoyed her perspective that brought in common sense, design science, and alternative energy concepts. The estimate for all the shades was a fair bit more than I expected. I suppose I hadn't looked into it and thought maybe it would be $1000 installed w/ taxes for the whole house. The slider shade alone was about $900. 4x4 windows were around a little over 200 for double cell bottom up. I did some serious digging, and I was not able to find a lower price for the same product and options online. Usually, there is a significant markup that is not competitive with local business. I wrote Kathleen an email asking if we could change a few things to make it closer to my budget and she proposed a 2 phase installation with no commitment to the second phase and nothing changed in the pricing or labor when she narrowed the focus to just the bedroom shades. I respect that. When I was getting new windows, my itemized slider bid was $1000 and the whole job at $5500. When I asked about getting just the slider, the estimate was closer to $3k for it alone. That is not unfair or unexpected as so much of the work happens outside of the few hours for installation. I raise that point to contrast Kathleen's willingness to work with someone's budget and not price gouge the product or labor on a smaller job. I had a good experience. I did not move forward due to my budgeting concerns for other projects, but I would recommend them after the experience I had. read more

I wanted to order window treatments through Costco and this is the company they contract with. Go elsewhere for window treatments! They are horrible to deal with. To make a year-long fiasco short, the sales person didn't measure correctly and didn't explain the products correctly, getting the office to return phone calls is almost impossible and getting a refund is next to impossible. The installers told me to keep the products that didn't fit correctly because they can't take them back. All my bad experiences with this company mirror the other negative reviews. My next call is to Costco. Save yourself a headache and go elsewhere. read more

I made an appointment for a consultation for a specific date a month in advance. The day before I called to confirm the appointment and also received another phone call from them confirming the appointment. At 4:45pm when the close at 5pm I got an email canceling the appointment because the person was sick. I immediately email back saying in was unacceptable. The employee emailed me back saying she was forwarding my concern to the scheduling department. The next morning the sick employee is only kind of sick now and can come out but later in the afternoon. I told them no. It's obvious they had a scheduling mistake and tried to come up with an excuse of a sick employee. I took my business elsewhere. I would not recommend the Sick employees happen all the time in business. The fact you try to make excuses and have zero plan in place to cover for sick employees is unfortunate and shows a lack in management skills. I'm glad I didn't end up going with your company based off your previous reviews it looks like you never take ownership and make excuses. This was your chance for your company to make a good first impression and you failed. Plain and simple read more

We are thoroughly disappointed with our experience with Jet City Blinds. We were in the market for custom blinds for our basement and den, so we went with Costco as we've been happy with Costco's services to date. We're taking our issue up with Costco now, as I can't believe they partner with Jet City Blinds. Brian came to our house on June 23 to help us pick out blinds. We agreed on a style and color, and stated that it was important to us that we had these installed in time for our daughter's first birthday party 7 weeks later. He said that wouldn't be an issue - and that we'd likely hear from "Vlad the installer" in just a couple of weeks. As other reviewers have stated - communication from Jet City is completely nonexistent. Our card was charged in full July 1 (+$2500), so we thought they were being shipped - or at least being made. A couple of weeks went by, so we reached out. No reply. We reached out again. No reply. Third time was the charm, and we got a call back simply saying nothing more than "Vlad the installer will be reaching out to you shortly." Vlad contacted us over a week later, and we had an appointment set for August 8 (cutting it very close to our party). So Vlad came - and had 3 of the 4 blinds for the basement, and the one for the den. Apparently one of the basement ones simply "wasn't delivered." As soon as they were up - we noticed that the basement blinds were the wrong color. Vlad showed us the copy of the order that Brian had written down - and none of us could read it. Great. In addition, we have dark dirty fingerprints all over our brand new blinds from the installation. I'm now seeing that as another recurring issue with JCB - installation issues. The 4th blind was delivered just a couple of days later (after the party we had initially ordered in time for), so Vlad was back to install that. So my wife took another day off to be home for the installation. Luckily it was short time - though unfortunately because Vlad showed up with the blind but now the mounting hardware hadn't been delivered. So we were now 8 weeks out from our order, and 7 from us paying in full and we still had not received the product/service for which were were already fully charged. So we contacted JCB again (multiple attempts again before getting a call back - no change there), and Brian came back out to our house. Before even walking in the door - he met my wife at the front door and said "I remember you ordered the Eclipse. Let's go take a look to see what you received." Sure enough - he walks in the basement and freezes - that's definitely not what we received. For the past 4 weeks, my wife has been emailing back and forth with JCB over this - asking them to reply to her multiple times before they reply each time. We asked for a sizable refund (no stated amount, as we were hoping that they'd be reasonable and offer something), which they have flatly declined. Michelle finally replied today to say "I have taken your refund request into consideration. The shades in the basement were originally ordered in Sheffield Chelsea, which is what was signed for on your contract. We remade the shades in Sheffield Eclipse at your request. The Sheffield Eclipse material is considerably more than the Chelsea fabric. We did not charge you for the shades, nor the price difference. So for that reason, we feel accommodation has already been provided." So - while we couldn't read Brian's handwriting, we were sitting in our house with him discussing the material he was ordering (WE WERE HOLDING THE SAMPLE IN OUR HANDS while he was calculating the cost!!!) and what that cost would be. That's the cost we were charged. I don't believe for one second what Michelle has said above. Either Michelle is dishonest with us. Or Brian is dishonest with his company. Regardless - JET CITY BLINDS IS AN ENTIRELY DISHONEST COMPANY and has the worst logistics of any home services company I've seen. Since Michelle got back to us with Jet City Blinds' final stance on this - we are now taking this up with Costco, the Better Business Bureau (for the amount of time they held our payment without delivering service), and all of you reading this here on Yelp. Please do yourself a favor and avoid Jet City Blinds. Don't be fooled by the expectation of quality by working with them through Costco. Costco will likely be ending the partnership with them based on the rapidly increasing number of extremely negative reviews here in the past few months. read more