Decided to give this new establishment a try, knowing they would probably be busy on a Friday night. Greeted by a sign upon entering the restaurant (not sure which entry door was the entrance; changed from the old entrance for the previous BBQ restaurant), guests were asked to be "patient... since they just opened" - not a good sign... we gave our name and number in our party after a brief wait at the reception desk, and were told it was a 10 to 15 minute wait time, and we were sent an email with a link to see the progress on our phone for the wait update. We sat for over 35 minutes before the "one" party ahead of us was called for their table, then we were seat a couple of minutes later. We counted over 6 vacant tables in the dining room, plus more empty tables in the bar area and outside covered patio, with several tables still needing to be cleared. Management needs to be on top of what is happening, hire bussers to quickly clear and turn tables, and obviously get more servers on a busy night. After getting seated next to the party (basically at the same time) that was next to us in the waiting room entry, we waited another 15 minutes until the server approached us (she was busy taking the order from the people seated next to us, and trying to help the people who were already finishing their dinner). Although the server was friendly, personable, apologetic, and trying to accommodate all her customer, plus clear her own tables, she was overwhelmed. No need to have 3 receptionists at the front door, talking, wiping down menus, straightening out screwed up pick-up carryout orders (watched the customer stand at the counter for over 20 minutes while the order was corrected/missing items).
Food is good, but overpriced, Side salad needs more lettuce (vegetables), and far less croutons. Minimum of 10 traditional wings too much for one person, especially when you can not have 2 flavors (anywhere else give diners the option to have/try 2 flavors). Also need to serve wings with celery slices AND carrot sticks. Fried haddock fish was just okay, parts of fillet had more breading than fish, skimpy with the tartar sauce - had to ask server for the side of tartar sauce that was missing (no malt vinegar available), and for the price the fish dinner should include a small side of Cole slaw or other option. Server did not know you had any non-alcoholic beer (your QR Code for beer menu did not work). Our order did come out of the kitchen fairly quickly after our long wait to get served. Last issue, the Men's washroom door (without any partition) allows for diners to see guests standing at the urinal whenever the door to the room opens... no an appetizing view! read more