First off, let me say that in the past I have loved going to the Old Mill. So much so that I had my wedding here, and celebrated many milestones, birthdays, and anniversaries. It pains me to leave a negative review, but I feel it is necessary in the hopes of rectifying the situation.
We attended the Mill for dinner last Sunday, and we were surprised to find that it was relatively easy to get a reservation with such short notice. Our seating location was less than desirable. This normally is not a big deal to me and my spouse, but when the restaurant is next to empty, it's hard to understand why we got the worst seats in the restaurant.
One of my main complaint is with the wait staff, specifically our waitress. We have had her in the past and she has always been standoffish, but it seemed like she actively tried to ignore us the whole evening (which is perplexing since we always leave a generous tip).
Our waitress approached our table and filled our glasses with still water, even though other customers were getting the option of still water sparkling or. She then told us that there was a set menu, and that a salad is the starter. That was fine by us, and then she took our drink orders.
Drinks were brought to us promptly, but delivered in a manner where they were just plopped on the table as the waitress went by. It was as if we offended her.
The salad came out quickly by another staff member, along with bread. It's too bad they stopped serving a variety of bread along with apple butter, that was the best.
Our waitress came back complaining that we did not have the right plates, while I appreciated that she noticed this minor detail, she could have asked us if we liked the meal so far, or if wanted pepper with our salad, or ask if we wanted more drinks (our drinks were empty at this point).
The salad was bland and bitter, and while I prefer to eat seasonally, this food was tasteless. Someone cleared our plates and took the bread bowl away. Although it may seem gluttonous, we would have liked it if they asked if we wanted more bread, we were starving and the meal had done little to satiate us.
Almost immediately, our main meals came out. Our waitress disappeared from this point on, never checking in an asking if we needed anything else. Our drinks sat empty and we felt completely ignored. It seemed as if she was in a hurry to get everyone out so she could go home for the day.
The food was NOT worth the high price it commanded. The salmon was small and my meal was overcooked and tough (and very small). I would have brought this to my waitress' attention, but she was nowhere to be found. The sides were bland, very small servings, and quite frankly, I could have cooked a better meal at home then what they served.
I am not one to be a stickler for large portions (we aren't big eaters), but when you command over $50 a plate, and you diverge from what was being offered previously, it seems apparent that corners are being cut for an increased profit margin.
Once we were done our meal (everything was brought out in less than thirty minutes) we sat...and sat and sat.....
Finally a much more friendly waitress seemed to notice we were being overlooked and asked us about dessert. She took our orders and relayed our request to our original waitress. Then we waited again for about twenty minutes before receiving dessert, delivered to us from another waitress. I am ok with waiting, but when the restaurant was next to dead, and our waitress is happily serving others in close proximity to us, I can't help but feel that this is a deliberate attempt to ignore us.
I normally love the Mill as it has offered fatastic food, but something is off. The food quality was low, and overpriced and the waitress was off putting. The whole experience was negative, especially since it was my birthday. I want to love the old mill, but I am disappointed. Apart from being $200 out of pocket, I feel that the mill is overlooking quality for image. It took me a couple of days to think about leaving this rule, but something has to change with the place. read more