I have stayed at a large variety of hotels during my 36 year career, so I have seen quite a few…read moregood, not-so-good, and horrible hotel. I was staying here for work and we were here for over 3 weeks. So, my review is based on a long term stay. I waited until the last few days of my stay to leave this review. That way, my review wasn't affected by one off days by the employees or slip ups that can happen at off times. Firstly, the hotel is clean and the overall look of the hotel is solid. The gripes that I have are easily fixable, and not too many.
Whoever decided the fixtures and shower curtains in my bathroom must have never turned on the shower to make sure that all was good. The curtain was not wide enough and separates from each end about 8 inches and that adds to the next problem. Besides the fact that you have to decide which end will get the most water escaping while showering, the shower head did not spray down into the tub; splashing the back wall, even on it's absolute lowest angle that the shower piping would allow. So, the water always splashed the back wall on the tub's topside. So, being resourceful and always traveling with tools. I changed the head to one that I purchased at a nearby hardware store. That one had a larger range of adjusting, that allowed it to actually aim into the tub, but not as nice or large pattern. With that fixed, I tried the free breakfast buffet as soon as it was opened.
Pretty basic stuff, not bad and the hot items vary a little from time to time. Downside; they can't keep up with the guests and their needs. The noticeable response to any inquiry about more hot items, or if something (like coffee) needed refilling, was about how few people are working that day. I have heard that said throughout my over 3 weeks stay to many guests when they spoke to the breakfast area staff. Not a response like, "thank you for letting us know" or " we have some coming right out", but a response as to them being understaffed for the basic needs and upkeep of the breakfast area. I would frown upon actively sharing workforce woes to the guests of the hotel, who don't need to hear that or some who don't care. I just heard the short staffed response when someone pointed out (quite pleasantly) that both of the coffee dispensers were empty. And the guest said, " I just thought that you might like to know that". Now, their breakfast area can be a bit of a madhouse that I have whispered "Nope" and left to have breakfast somewhere else, so I sympathize with the overworked breakfast staff, but a cheerful disposition goes a long way.
The hotel was located in a beautiful area outside of the Zion Park and had many amenities that I didn't have the chance to enjoy, so my review is based on the day by day needs and the challenges that I had with them. I would stay at this hotel again, for sure. The issues that I had aren't deal breakers and the front desk staff was great and the hotel felt homely and that's really what matters in a stay; short or long.