Updated review since someone reported to the good people at Yelp and claimed that these pictures are not related to the establishment! First off these pictures were taken when I got home as I did not want to cause a scene at the salon.
I really liked this place after first discovering it over a year or so ago. It's a mother and daughter team so note that there are only two nail techs available. If you don't have an appointment expect to wait for a mere 5 mins to a whopping 2+ hrs.
I'm very low maintenance. I hate artificial nails and the reason I needed them done is due to my inability to have chipped-free nails after 2-3 days. I'm leaving out of town tonight and I wanted to feel great about my "polished" nails.
I've brought three pictures of designs that I thought were simple enough to do given that both ladies are not winning in the nail art department. Ana told me she wasn't able to do it. Disappointed of course, but since I loved my nails so much last time I decided to go forth and asked for a neutral/nude shade, round shape, gel nails. She showed me the powdered ombré designs and I decided to go for it. She then asked if I wanted glitter and gave me only three options : orange, purple or pink. The pan of glitter she showed me did not look intense and the glitter seemed to be very minimal, so I went ahead and said yes. A girl can use a little glitter right?
I sat back in silent horror, cringing with every second of filing. Not only were my worst nail shop nightmares coming to life, but I honestly felt stuck in what to do. I asked her to make my nails more round as she left them completely square the first time! I'm talking about Spongebob Square! Chiclets square even! Don't know what Chiclets are?! GOOGLE it!
I'm not much of a demanding customer so I expected something simple would be possible to execute. Please see pictures. They're pretty self explanatory.
The very next day I went back to have them rounded and I wanted the nail color changed. I could not stand the nude with ginormous speckles of glitter that she put on my tips! I did not ask for the glitter to be on my tips. But she continued my nails in the same manner even after my dismay. Nothing ombré about them!
She seemed peeved that I came back. Her mother started assisting me by filing my nails to be more "round". When she was done, Ana then shooed her away after interrupting a bout of conversation between her and her mother - stereotypically done in Vietnamese because that is always appropriate in front your English speaking customers. Please note my sarcasm.
I bit the bullet and let her start on my nails. She asked me what color I wanted. I brought a bottle of OPIs 'dulce la leche' so she can try to color match it. She grabbed a mauve gel instead. I didn't want to even bother her about trying to look for another shade as it seemed the more I would ask for something it just made her more upset.
Here's what really got to me : she didn't bother telling me she would be layering the new coat of polish on top of the job she done yesterday!!! I am completely sure that one would remove the older gel polish and apply the new one. Now I have very thick nails that are disgusting to look at. You can see every layer of polish used. She did such a bad job that made me question her ability as a nail tech THEN as a person. There was no empathy to correct the situation. I left with bubbles and "squaroundish" nails. She made me feel like such a nuisance for not being completely happy which I am floored by. Paid twice, tipped twice.
I was not going to write this review until I got home and saw how poor my nails really looked. She knows I'm uncomfortable when I get my nails done because I seldom do. She did nothing to make me feel accommodated or welcomed after coming back to try to fix my nails before I go on vacation. Disappointed in customer service and overall business.
I will wait quite awhile before I let just anyone touch my nails based on good Yelp reviews. I've also included a screenshot of her picture of my nails in case someone else wants to say that they were not done at Color Nails Spa. read more