Monitor these people. You will schedule services and pre-pay for them. Then they will come and not perform those services and perform the others poorly. The cleaning team will then try to slip out a door quietly leaving without checking in to see if you are happy. There is also NEVER a team member who speaks English on the cleaning team. So it is always very hard to communicate on the day of the cleaning appointment. When brought to the attention of a co-owner said co-owner will gaslight you with a fake order form and insinuate you are not being honest about what you ordered and PAID for in advance!! Pictures attached to support my claims of gaslighting and the poor cleaning. I will agree the co-owner wanted to send the team back to fix a bad clean job however as you see in his gaslighting email, he still insinuates I didn't order and pay for additional services that were not rendered. Thank goodness I still had my original confirmation of what was ordered and paid for. I don't know about you, but I refuse to allow people in my home who insinuate I'm lying. After actually doing their research they DID find I actually ordered and PAID for services not rendered. Maybe they should have researched first and not insinuate. That would have saved a client and this BAD review!! We had paid $370 for the cleaning. Pictures attached show they couldn't even dust properly. The house still needs cleaning after they left. I only requested to be refunded for the services I paid for that were not rendered. The co-owner on his own accord ended up refunding the entire cost and then whined to me about how his workers did actually work. Well then Josue don't refund the whole amount. Nobody asked you to do that and then play poor me. I don't know what's gone on with this company but we are DONE and we can no longer support or refer to Ana's Cleaning. Edit to add after Ana's reply: We didn't fire you because of 1 cleaning mistake. Though we found the cleaning to be done very poorly. We fired you because your business partner choose to not believe a client (who was correct by the way) and expressed that in a way that came across as insinuating that I was wrong. Instead of doing the right thing first and INVESTIGATING what exactly happened. That's why we fired you and that's why we are leaving a bad review. Josue needs to be retrained on client customer service. read more

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I've used Ana's cleaning services once last year and I never got around to writing a review. I scheduled for them to come last Friday but 5 minutes after they arrived, the power went out due to the rain from Hurricane Ian so they obviously weren't able to clean. So they got me on the phone with the scheduler and they were able to get them rescheduled to the following Wednesday. They showed up on time at 830am and didn't seem to mind that my cat and dog weren't crated. I think they liked my dog a lot. I work from home so I stayed upstairs in my loft area while they worked. They got done with everything in an hour and 45 minutes which was great timing as I needed to present in a meeting at 11am. I added baseboard cleaning and oven cleaning and they did a great job. I think some of the baseboards were missed but it's not noticeable. My oven hasn't been this shiny since I first got it. I decided to sign up for a recurring monthly cleaning. I really enjoy getting my house deep cleaned and me not having to be the one to do it! I really love that they made my paper towels look cute, left a card with the names of the ladies that cleaned my house and gave me a cleaning rag! read more

Ana's Cleaning Services - A nice touch - Home Cleaning Near Me - Durham, North Carolina

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Ana's Cleaning did a horrible job. Not only did they not clean under my couch, a scale in my bathroom was broken. When I contacted customer service, they said that I issued my complaint too late and that they could not give me some kind of reimbursement. I will not be using this service again. My scale is still not working properly. read more

Excellent cleaning service. On time, efficient and polite. My toilets have never been so clean. Thank you

We have hired this company about two years ago, April 2021, for monthly standard cleaning sessions of our home. It's a 1500 square feet house, we have no children, two outdoor cats. We have a vacation home so we live about half of the time in this home. The quality of the work has dropped significantly over the past half year. I have had to message the owner (or I think that's who I have been talking to) with notes about things missed and she reassured me she will leave notes for the crew next time. We prepare our home before the cleaners come. Remove all objects from bathroom and showers, place them in bins, all items from floors. The cleaners don't have to handle clutter to get to the surfaces. This past Friday is when I've had it. I woke up at 5 am, worked with my husband to declutter, left to do my regular job, and came back to a dirty home. I saw the crew coming and going on our security camera under an hour. The floors not done, the kitchen counter not done, the bathroom surfaces not done, shelves not done. I literally had to clean until 11 pm. I did message to the company telling them how frustrated I was with the job their crew did. She responded two days later that she will provide feedback to the crew and make notes in the file. The same notes we have been discussing for the past 6 months. I fired them. See pictures of cleaning after Anna's cleaning crew left. This is scandalous. She is not cheap. 175$ for this job is a ripoff. I have given two start because the crew is punctual. Moreover the owner never offered to come back and clean or make this right. I have added a picture for clarity of the conversation with the owner. There was no discussion about coming back and do things right or anything. read more

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Detailed cleaners who are friendly and efficient. They do a great job, doing much more than most cleaning teams. They also give back to nonprofits. Happy to use them regularly and recommend them to friends. read more

We switched to ANA'S CLEANING SERVICES several months before Christmas 2023, and we have been extremely satisfied with the teams that come to do the work, and the polite and efficient administrative staff that answers the phone, dispatches the teams, organizes our monthly cleaning visit. We have had several different two and three women teams come by to do the work, and that has made it clear to us that when their well marked car comes to our door, armed with all manner of cleaning tools, that we are going to be left with a home cleaned top to bottom by a group of workers who have been well trained, are amply equipped for the job, take to each task vigorously, and complete the work efficiently - and with a friendly attitude, while maintaining a team-focused professionalism. They take recommendations from home owners gracefully, and insert those home owner personalized preferences in their SOP quickly, moving on with the job, and remembering those special little pieces of advice and guidance from the folks for whom they do the work. ANA'S CLEANING SERVICES does the job well. We can count on them, and we're always glad to see their smiling faces at our door, armed with their vacuums, cleaning agents, step ladders, towels and brooms, brushes and all manner of other essential tools that they wield ably and expertly. The price is reasonable and competitive, and the end product is always pleasing. Thank you for your hard work, ANA's cleaning squads. read more

Repeat customer!!! Used Anas Cleaning, two years when I moved and my daughter used them today. Excellent and did great job!!! Prepared her apartment for the next tenant. read more

Ana's Cleaning Services is fantastic! I've used them for several months, and they continue to surpass my expectations. When they leave, I'll notice something they did particularly well, like "wow, they really vacuumed the couch beautifully...but surely they didn't vac under the cushions!" Then I'll flip the cushions and see that all the crumbs are gone! They take special requests with ease, too. My stairs get marks on them from my husband's shoes and they wipe them off by hand each time. Scheduling is a breeze, and the office staff is very responsive. I highly recommend this service above all other cleaning services in the area. Give them a shot! read more

I would like to take a moment to express my extreme satisfaction and gratitude for a job exceptionally well done as I prepared to sell my Durham home. Maria and her team made my house sparkling clean, more beautiful than I have seen it in years. This capable and courteous team went above and beyond just doing their job. I couldn't be more pleased and grateful. I would recommend Ana's Cleaning Services to anyone needing a special job like moving in or out of a home, and for those people who need a regular cleaning service, I can't imagine a more excellent option. read more

Ana's cleaning service is phenomenal! I have been using her company for the last 8 years and have recommended her to several friends. I love coming home to my clean house! Things are always put back the way I like them. Ana is extremely responsive to any questions or concerns. I!highly recommend this company! read more

We have been using Ana's Cleaning for a few years now and they are great! If ever we have had any issues (this is rare) they have come back and fix it. We really appreciate the great service. read more

Ana's has been cleaning our home for the past three years, and they've always been extremely reliable, friendly, responsive, and professional. Love coming back to a clean and neat home. Highly recommended. read more

What I like most about Ana's Cleaning Services is that they are reliable, trustworthy and efficient! I've been using them for over 5 years and they do an excellent job making my house fresh and clean. Ana is very personable and always available to chat or answer questions. read more