Yet another ho-hum experience at an Austin Amy's. We cannot think of another Austin institution that has lost its soul so completely as Amy's. Maybe Torchy's. It's like the chain has been taken over by private equity. Welcome to the new Austin, folks! This location is located at the corner of the Westgate center, across from the new El Alma, where we had a pretty unimpressive dinner. You walk into this Amy's and it just seems so....sad. No greeting, no heart, no nothing. It feels generic. We enjoyed our cherry pie ice cream with sprinkles on top (god forbid you get a tiny with sprinkles mashed in....they just ABSOLUTELY NO WAY, IT'S IMPOSSIBLE can do a mix-in on a tiny now...biggest money grab ever! to size up). It was fine. Our daughter got her signature Belgian chocolate with gummi bears. It was also fine. There was a time ten years ago when we were going through a tough time in our lives and went to Amy's almost every week to lift our spirits. We can't even recognize that place anymore with its hangdog-faced staff and dolorous ambience. Austin seriously needs a new ice cream scene. read more

I think one of the hardest things for me as someone who has been going to Amy's for over a decade, is watching the gradual loss of authenticity. The ice cream is still good, but one of my earliest memories was having someone dressed as the Mad Hatter throw my ice cream in the air and then catch it in my cup. As the hand drawn signs are gradually phased out for tv screens and so many of the quirky things that made Amy's special are slowly replaced with a more corporate feel, it just makes me sad. The ice cream is still good, but the milk shake was disappointing. I'll stick with my OG flavor of Mexican Vanilla with gummy bears in the future. Also, the price on my receipt didn't match the price on their menu. Fun fact: if you bring your movie ticket to this location you'll get a free topping. And if you guess the quote, you also get a free topping. read more

Amy's Ice Cream - Whimsy is always in at an Amy's! - Ice Cream & Frozen Yogurt Near Me - Austin, Texas

Amy's is such a classic Austin spot and always a good time. The ice cream is great, super rich and creamy, and they've got tons of fun flavors to try. The vibe is playful, the staff is always cool, and it's one of those places that just puts you in a good mood. Whether we're stopping by after dinner or just craving something sweet, Amy's always hits. A must if you're in Austin. read more

Austin original. I've been licking this crack since the 80's! This is pretty much the only ice cream I eat. I like the coffee flavor. With walnuts. In a waffle cone. So it drips down my elbows. Mexican vanilla is a close second. The folks here are laid back and friendly. Kinda like Austin in the 80's. read more

Amazing experience, Iliana in specific was so sweet and made my day a lot better. Will come again! read more

Amy's Ice Cream - Ice Cream & Frozen Yogurt Near Me - Austin, Texas

Weird vibe. Went into the shop, weird lady with septum piercing and colored highlights had her bottom half sitting on the counter which I'm pretty sure goes against health code. Disgusting. I walked in to look at the menu items the weird lady never greeted me. She never offered her input on the menu on anything just stood there looking rude and like she was ready to spit in the ice cream. Clearly black people are not welcome here. I walked out, because they won't be getting my black money. No way! read more

Wow... Some of the best ice cream I have had. The service was great, the shop is cool, and the ice cream flavors are delicious and creative. No lo-cal here, but that's not why you get ice cream. read more

Not sure what the buzz is all about. I did go to Amy and tried their flavors. The people were friendly and let us try their flavors but they did not have anything exotic nor the flavors weren't out of the world. I have had better ones. Check out their popular flavors but it was super affordable! read more

Amy's Ice Cream - Ice Cream & Frozen Yogurt Near Me - Austin, Texas

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Love Amy's!! The staff is always very welcoming and eager to let you try new flavors on the menu. Although they have plenty of great options, I always get the Sweet Cream with MnM's and rainbow sprinkles. read more

Ice cream is unique and amazing as always. I prefer some of the more original locations. Staff was not friendly at this location and the vibe wasn't as fabulously strange as the other Amys I've visited before. Quiet and we were the only other patrons. read more

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Love this location of Amy's they are not very busy and the staff is nice. The upbeat music is always to look forward to. read more

Amy's Ice Cream - Menu - Ice Cream & Frozen Yogurt Near Me - Austin, Texas

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We had just finished eating a local restaurant and was in the mood for some sweets! We were super excited to see Amy's Ice cream there! It was nice and cold inside! There wasn't a line and the one person working was super sweet! I ordered a large ice cream with Oreos and a small Mexican vanilla! Everything was delicious and we love Amy's Ice Cream!! This is always a favorite for us! read more

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I went here tonight and the service wasn't great. Racism at it's fullest. I am still human... when all the white people get ice cream that looks like ice cream and everything they wanted and order. I get this slop and no darn brownie. I ask for a brownie sundae. she go heat it up in Microwave. That's cool no problem. I stood over as close as I could be so she didn't have to walk way back to the register. Being nice. But she handle me with a very nasty attitude and every one in that place had good looking ice cream. What is this you gave me? I'm confused a mess. What is wrong with this town? And customer service I made my money good make your services good. read more

Amy's Ice Cream - Please who every your manager please look at this:: - Ice Cream & Frozen Yogurt Near Me - Austin, Texas

Yes please, Amy's. Yes please. First, everyone I have talked to at this location has been great. Everyone! Super friendly, laid back, and really patient, especially when my 8 year old has FOMO and wants everything! His cookie and cream ice cream looked incredible, and my hubby said it was the best he's had for cookies and cream anywhere. My favorite combo right now is honey brandy with their pecan caramel situation, and let me tell you. On a hot day it is the PERFECT treat. Perfect. Not too sweet, but just sweet enough and a perfect compliment to the honey bourbon. I get a little overwhelmed with all of their flavors, but it matters not, because there are so many different combos of deliciousness. Ube, Vietnamese Coffee, Zilker Mint Chip, give me it all! Even without toppings, this ice cream is solid. There is a flavor for all tastes, and it is delicious every time! Can't go wrong with Amy's! read more

We ordered some delicious ice cream...dizzy izzy blended, sprinkles with gummy bears, and mud cake? All were homemade delicious!!! Very fresh with friendly service. On the pricier side, but worth every bite. read more

The best ice cream is Mexican Vanilla with chocolate sprinkles and fresh frozen strawberries!!!!! read more

Amy's is an Austin institution. Always great service and ice cream. Awesome ice cream on a hot day. I'm old skool - vanilla, chocolate and strawberry (I know it's called "Neapolitan"). Hubby likes the coffee ice cream. read more

I've had the worst customer service at this location. The girl behind the counter was too busy, trying to talk to her friends instead of attending to the customer. Order a large Sunday and they gave it to me in a cup when I asked her if she could put it in a plastic container, she rolled her eyes and said fine ill put it in that(note I have never received it in a cup and we eat here very regularly)when she handle it to me she threw it in the counter. Also received full size strawberry's read more

Amy's Ice Cream - SUNDAE - Ice Cream & Frozen Yogurt Near Me - Austin, Texas

I think Amy's is a solid Austin staple being from this city. I'll give 4 stars. A little taken aback this experience unfortunately. My son turned 20 and wanted an ice cream cake. There are other options for a pickup ice cream cake but decided to get it from Amy's for various reasons and order the cake. On site I noticed you can add some writing. So on the cake for an additional request I said add " Happy Birthday ..." Three days went by and went to pick it up. Was told they aren't trained to write on cakes so you can only preorder cakes they have in stock premade. No birthday anything. A phone call in advance would have been nice or more clarification on the website. I already had paid on the website and tipped for them to do that for me. I assume since they aren't trained to write on a cake that they probably don't make them either, so wish I would have known in advance, but It was just what it was when I picked it up and I just left with the cake. Good cake but some advance notice of some sort would have been nice for the customer. read more

Felt pretty bad ordering delivery with 18 minutes left before closing. I had my malts delivered within 20 minutes. Delicious and still frozen well. read more

Horrible customer service. Even after complying with their mandates, we were still treated lesser than the dog that got free complementary ice cream that came in after us. The girl at the counter kept badgering us about our masks and things related to covid and then was shocked when my boyfriend had finally had enough and walked out. They really need to step off their high horse and just serve the ice cream. On top of that, I would not rely on the online menu. They didn't have a single thing that I asked about. And then when I finally ordered off the menu, they still didn't have what I requested. Pretty disappointed. read more

Amy's Ice Cream - the outside of the building - Ice Cream & Frozen Yogurt Near Me - Austin, Texas

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Overall nice environment & very welcoming... but the flavors are okay ... they do have several options

Talk about putting on a show! The server really knows how to appeal to both kids and adults. They made great suggestions for combos and made our granddaughters birthday treat extra special! Lots of fun flavors and add-ins. We will be back! read more

Was craving some ice cream and decided to try this place out. They have a lot of flavors available. If it wasn't for the samples to try them out I would have never been able to decide, haha! Thank you giving out samples. The menu seemed to have a lot of items in addition to all of the ice cream flavors. They even had some frozen yogurt. There are a few tables inside and then a couple outside. It's pretty small with a tall ceiling. It's nicely decorated, nothing too over the top. The employees were nice and patient with us as we contemplated on what to get. I eventually landed on the peppermint ice cream. This area is a big shopping center with a lot of different stores. Overall, I like this place. I got the large and it was too much for me too eat. Good portion sizes here. read more

Amy's Ice Cream - Large peppermint ice cream! - Ice Cream & Frozen Yogurt Near Me - Austin, Texas

Immediate neighbor to a cinema, this little ice cream shop offers very friendly and courteous service along with some unique flavors. Not the extent of options as I have seen elsewhere necessarily as they have about a dozen flavors. Admittedly, I am not much a fan of ice cream, but their prices are a little more than I generally care to pay as the "Tiny" size I ordered with 1 topping came to $5.08 +tax. read more

I love Amy's. The ice cream is phenomenal. The staff is always so friendly. Today was no exception. I had the lucky chance of having Colby help me out and I'm so incredibly thankful. He was so helpful and so friendly. Hands down one of the best employees I've been helped by. He really made the whole pickup experience so easy and made my Mother's Day special. So thank you Amy's and thank you Colby!!! read more

Amy's Ice Cream - Ice Cream & Frozen Yogurt Near Me - Austin, Texas

Best ice cream I've had please try the Oreo ice cream ! Really wish I could give 5 stars but the worker with red hair was catty and talking about us like we weren't there. read more

Amy's Ice Cream - Oreo Ice Cream and toffee - Ice Cream & Frozen Yogurt Near Me - Austin, Texas

Mexican vanilla--TURTLE STYLE. YUUUM. This is definitely a place to stop in if you've never been.... Go!!

Walk in and immediately got greeted by welcoming happy people! It was my first time and I'm lactose intolerance so it's hard for me to really find vegan ice cream that I actually enjoy so I took their suggest and got an amazing pumpkin ice cream with biscuits and cinnamon on top. BEST ICE CREAM EVER!!! You'll be seeing me again every week now. read more

Amy's Ice Cream - Vegan pumpkin ice cream - Ice Cream & Frozen Yogurt Near Me - Austin, Texas

Ice cream was what it was but I've never had to fight so hard for a cup of water or napkins

Very delicious ice cream. I eat it on a waffle cones and I had a couple scoops of delicious coffee and banana ice cream's. The people were very nice to me. The bathroom is clean and it looks very homey and cozy. It's a little pricey so I would definitely bring some dollars with me. I hope you enjoy it. read more

Amy's Ice Cream - Actually it's at 790 next to Regal cinema Westgate. - Ice Cream & Frozen Yogurt Near Me - Austin, Texas

Just went to the S Lamar location at 10:45 pm on a Saturday. We were met with 3 workers on their phones, sitting on the counters. We asked if they were still open (the apps said 12 midnight, I even showed them). The guy said "chop chop what do you want?" We immediately left, saying how rude they were being to the only 4 people who walked into the store. read more

Oh Amy, I gave you 2 chances and you failed me both times. On hot days there's nothing I want more than some good fro yo so I dragged my friend, Michelle B, all over town to find some. And so we found ourselves at this Amy's. I was especially excited about those crushins until the man behind the counter told me he can't make a crushin with the yogurt (only ice cream). Huh? So my flavorless vanilla yogurt was topped with my toppings of choice instead of mixed in...where's the fun in that? I thought it was just this particular Amy's, but I just tried the chocolate yogurt at the airport location and they still wouldn't make a crushin with yogurt. Perhaps it's my fault and I just need to splurge for the ice cream, but not recommended for yogurt lovers. I just threw away my chocolate yogurt after a few bites and I'm not one to waste the fro yo! read more

Oh my gosh the ice cream here is frickin' RICH. And that is a great thing. It's so creamy and delicious with flavors that actually taste like what they are made from. The Guinness tastes like Irish cream since it's balanced out by the cream, the lone star chocolate tastes like a delicious chocolate beer ice cream, the sweet cream is every whip cream lovers dream. All in all each flavor was tasty, though some can get overly sweet at times, but we think that's a pallete thing. Prices are pretty reasonable at $3.25 for a "tiny" but the amount is A LOT since they scoop it beyond the brim of the cup, and trust us...it's so rich you'll have enough. If not you can always get more. We aren't originally from Austin so we aren't familiar with this chain, but here they don't have any add ins the ice cream so there's no chocolate chips or cookie dough etc already in cause you can add that on and they will manually mix it in! Just an FYI in case you also are an newbie! Overall good rich ice cream, cool cute decor, awesome staff (shout out to Makayla hopefully we didn't butcher her name haha)!! PS They also let you try flavors as much as you want without any judgement so...yeah there's that. We tried so much that we were actually already full off trying lol. We just bought the ice cream out of courtesy read more

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We've ordered from here a few times and every single time the order is wrong. We even call ahead to make sure they understand the order, yet we still end up short. It's sad because the ice cream is really good. Also, at least try and fix the order and go above and beyond for orders that are messed up. I'm in the customer service industry and when you mess up you fix it. I would have never thought to write this review if they even tried to correct the order... We have learned our lesson and won't be ordering from them again. read more

Amy's is without a doubt the best Ice Cream in town. Its one of those Austin staples that you almost want to not like because everyone likes it so much and feels the need to tell you about it all the time. You'd need to be a much better snob than me to hate on Amy's because the Ice Cream is just sooo goood! Last time I was there I had the Pumpkin flavor with peanut butter cup mix ins. It was pretty amazing. There's something about the way peanut butter and chocolate pair with pumpkin that makes my taste buds dance like fairies in a garden. The employes are so friendly and so much fun, every time I get Ice Cream at Amy's. Just making my ice cream cone turns into an epic show! Amy's is a great place to go to anytime, because well anytime is always a good time for ice cream! read more

Ice cream you scream we all love ice cream! Yes! Really I am so generic and one of my favorite foods is with out a doubt ice cream. I love it and wish i could eat it all the time. I unfortunately live in a world where I am educated enough to know that this is only my dream and probably should not be my reality. Amy's Ice Cream is top notch! They are doing it right! I wish I could have their treats everyday and every minute. I have actually only ever been to this Amy's location and every time it has been a pure delight. They employees greet you with such positive energy and are clearly having a good time and loving their job. I also love Amy's because of the creativity and willingness to branch out on the flavors. They take risks for sure. I will admit I am not usually all that risky in my ice cream selections, but you can totally taste test it before you commit. My most recent visit I got the lemon cheesecake with graham cracker crushins in a waffle cone .... OMG it was soooo amazingly awesome! My other half got the pumpkin ice cream with peanut butter cups. His was tasty too! Again - I love ice cream! Ice cream you scream we all want/love ice cream!! Amy - I will be back soonish! Until them my sweet yummy friend. read more

I ordered a large turtle and very dissatisfied. They had 4 people behind the counter and we waited till someone ask if they could help. Back to the turtle it did not even reach the rim 2 small scoops . When I said something the excuse I got was that it was more than they usually give? By the time I paid more than half had already melted. WTF. After paying 16.10 for 1 pint and 2 turtle I will not be going back. read more

I looooove Amy's! This location is shared with a cute burger spot called Phil's Icehouse, which made for plenty of seating and a lively, retro-feel atmosphere. Knocked 'em down a star because the guy scooping wasn't very friendly (to me or the guy that was working with him). However, the flavor I chose -- Cop Stop, which is coffee ice cream with chunks of glazed donut throughout -- is something I'm still dreaming about. Can't wait to go back to Amy's on my next Austin trip! read more

Amy's Ice Cream - Cop Stop: coffee ice cream with chunks of glazed donut. UH-MAY-ZING. - Ice Cream & Frozen Yogurt Near Me - Austin, Texas

I went in last night for a quart of xxx and was numbed by the poor customer care. Four workers and two peeps ordering yet I had to wait five minutes while three helpers chatted about how the person ordering could improve topping. Then I ordered a quart and she said might be enough not sure, but then while creating the quart another helper had an order for xxx so took the rest of what was my quart. Then got charged for quart. Only go to Amy's if you're into kindergarten. Most unprofessional workers I've encountered in ten years of going to other locations. I get the Austin weird scene but customers have options. read more