Great spot for outerwear. Beth made sure to go above and beyond when helping me purchase a…read morePatagonia rain jacket. Will return!

I have been shopping at Natures Closet since it was in Bennington. I followed it to Williamstown…read morewhen it moved and have seen numerous ownership changes. Somehow, the store doesn't think it necessary to distinguish between mens and womens apparel. Many womens athletic clothes don't use numeric sizes anymore, using S, M, L. It can be difficult to recognize that one rack has mens and the next one womens This morning I went there to get some shirts and a fall jacket. My shopping was interrupted by a saleswoman who asked me if I was looking for mens clothes. This after I had been in the store for a good ten minutes, mistaking some racks for mens and vice versa. I said I was. She then proceeded to try to explain where the mens clothes were. I didn't quite understand her and needed clarification, what racks are for men? For some reason, she took umbrage at my confusion and replied dismissively about one side of the store being for men. I asked if it included the wall racks. She said the right side of the store was for men, giving me the impression that helping me was low on her priority list. When I said, of course, all stores are men on the right and women on the left, another saleswoman chimed in with an "I beg your pardon." So I repeated myself. I had two shirts worth $200 in my hands and had come in prepared to spend at leadt that much, but after the attitude and treatment I received, I decided to buy what I had and leave. At the counter the saleswoman folded my shirts and then just stuffed them in the bag. I've been shopping here for nearly twenty years. Never again and I will tell everyone who will listen to me about this experience. Shabbiest treatment I've gotten from retail in decades.

Atef represents and provides service at the highest level. He takes the time to understand the…read morecustomer's needs and wants, and then provides skilled and prompt service. This level of personal service is hard to find nowadays, and our community is lucky to have him.

Atef has created two lovely pieces of custom-designed jewelry for me, in addition to doing…read moreexcellent repair work. The repair work is completed quickly and carefully, and at a reasonable price. My favorite piece of the two (two so far!) that Atef has designed for me personally is an exquisite ring that has completely transformed a diamond I hadn't worn for more than a decade, because the former setting did it no favors; now, the diamond is set in a stunning, but simple, gold ring that will be an heirloom. The new ring will be worn often! Atef thinks of artistic designs that I would not think of. At the same time, he is not glued to his own opinions, and he works with his client to create a piece that suits the client's taste. All of his work is done with great care and with exceptional attention to detail. If you step into his shop, you will not be disappointed with the service... And you will surely also enjoy the personable owner himself!

Bought a rather large oversized alpaca scarf. Very pleased with it. Also enjoyed visiting with the…read morealpacas themselves - - and the owner!

Absolutely wonderful to see someone who loves doing what they do. A very cool experience and…read moreabsolutely worth a visit.

Local outfit with real people--way friendly than the corporate types at Clear Skies down the road,…read moreand cheaper too.

The service here is excellent. Knowledgeable staff that very helpful. I had an issue with gummies…read morethat I've been purchasing for over a year. The manufacturer obviously had a problem with a certain lot. They were stuck together and near impossible to separate. Silver T were very accommodating in replacing them. The price is a little higher than where I purchased the same product but the convenience and service make it worth it.

Lovely collection of locally made crafts - pottery, clothing, jewelry, etc. And downstairs is Beth…read morePhelps' yarn store. Support local craftspeople!

A very nice new store in the area where local artisans have all sorts of work displayed and for…read moresale. There are so many nice things here, from jewelry to quilts, wonderful photos, and folk art. Definately worth the stop and reasonably priced!

Karen is a wonderful, helpful owner. Friendly service. Great with gift suggestions. My husband went…read morein before Christmas and picked something out for me. When he brought it to the register Karen asked "Is this for your daughter or your wife?" He told her it was for me and she told him "Your daughter likes those kind of earrings, but your wife would like these other styles better." She was absolutely right! A lovely assortment of moderately priced, attractive jewelry. Something for everyone, especially Williams College students and alum.

Mrs. Goodman is the BEST and I've been going there most of my life. When I was a kid trying to get…read moremy mom something nice and paying with a bunch of ones she'd help me find something beautiful in my price range. When I was a broke college student and bought my brother a pair of fancy cuff links I could barely afford she engraved his initials for free. She knows EXACTLY what kind of jewelry my mom and like so when my (clueless) dad goes in to buy one of us a present Karen always picks out the perfect gift for him. Recently she was able to repair my engagement ring, and made the stone more secure without damaging any of the beautiful detail work (which another jeweler had told me was impossible). Her customer service is superb which is why I still like to go to her even though I live three hours away.

Finding a women's apparel shop while visiting Williamstown is next to impossible. Zanna is one of…read moretwo such stores in the small, beautiful college town and tourist area. The store stocks a lovely selection of clothing, but my biggest complaint is the service by the sales staff. Since I visit the area frequently, I have been in this store many times over the years, and have had the same experience repeatedly. There are always at least two sales women in the store. When I walk in, they always turn their backs, and avert eye contact when I try to get their attention to engage them. It's very strange. The last time I was there, I walked in, tried on coats in different parts of the store, walked up to the jewelry counter, tried on necklaces in the mirror. I had a close encounter with a saleswoman who faced me, grabbing a jewelry piece for the one client that the two sales people were doting over. I raised my hand and opened my mouth to ask for help, but "whoosh" she turned around and left. I understand if people are too busy to wait on a new customer, but that was not the case here. The two sales women hung behind the counter as their one engaged customer was in the changing room. In several visits over the years to this store, this is the tack that they take. There is one customer who is fawned over, and the others ignored. It is a puzzling way to do business. My friend laughed when I told him the story, and said it was like a scene from the movie "Pretty Woman". Indeed I felt some resonance with Julia Robert's predicament at being dismissed by the snooty sales women on Rodeo drive. The difference, however: not only am I NOT a call girl- I presented there clean, neat, and appropriately dressed. It is too bad that the environment at the Zanna Boutique is so exclusive and off-putting. Eye contact, a greeting or an offer to help could make this a fun place to shop. It would also help the stores sales numbers, I am sure.