My Husband & I laughed when we received an email requesting a review. We have been customers since 2015 for storage of our boat and then an RV. Always paid our monthly fees by auto draft; never late. Never an issue from us. In my opinion, very responsible and reliable clients.
Fast forward to November 26, 2021. We received an email from Amy's Attic stating we would NOT be given a renewal on our month to month lease agreement and to have our property moved by December 1st. No explanation as to why. So, that meant we were given only 4 days (over the Thanksgiving holiday weekend, no less) to try and find a place to store it! An impossible task, as this time of the year, almost everyone has their boats, Rv's and other recreational vehicles put in storage for the winter months. After several attempts to contact someone with Amy's Attic, (I immediately went up to the office but I assume they were closed for the holiday with No emergency contact phone number listed on door).
We sent emails and left several messages on their answering machine, the same day we received the email.
We finally received a response by email explaining they would be building covered parking and everyone had to leave. We were informed they sent an email a month prior. We never received it. I even combed through the spam and deleted folder!)
Actually, the last time we received an email was when we were informed our monthly fees were going up a few months back!
We were also told a letter was sent. Again, no letter in the mail was received!
You would think after years of an outstanding client record; a simple phone call could have been made to us.
It's called customer service and being treated as an afterthought has done nothing but leave a bad taste in my mouth. So, unfortunately, , I will not recommend this storage location to anyone we know. I don't want to risk my friends or family treated in this manner.
Just Ridiculous.
& in response to the reply from the business; we did not receive any correspondence from your office. I have searched every place I possibly could have. I wanted to make COMPLETELY sure it was not overlooked on my end before I posted my review.
I am not a liar. I do not appreciate your insinuation of such. I do not appreciate your personal message to me, right after my review posted, via this social media platform.
Perhaps, your office made a mistake. Either way, a simple phone call to those whom still had vehicles and what not would have been a more positive, professional approach.
I stand by my Yelp.
I have a right to my review.
Thanks. read more
