Switched opticians to this place im so glad I did. I love the dr but michelle who was in the…read moreoptical selection was the sweetest person.she helped me find my perfect frames.didn't rush me in helping me choose the best pair.i highly recommend this place and michelle

Was skeptical of the place at first to be honest, but it was a convenient place for me. I work in…read moreHartford and there latest appt is at 4pm which I was a little disappointed by. They called me the day of at 2:30 to see if I could come early so the doc could leave earlier...I thought that was a little unprofessional but ehh. Perhaps I would too if I had a job that allowed something like that. Upon my arrival (at 4 as I couldn't make it earlier), they saw me immediately and even charged me a lower fee as I've had contacts before despite being a first time patient here. That was nice. Doc also gave me an extra "trial" pair of lenses. Always appreciated cause contacts are expensive and my insurance doesn't cover much. Overall, I plan to come back next year for my annual exam/prescription. I don't wear glasses so I can't speak to that. Staff were all friendly and down to earth.

Went to see Karen at The eyeglass Place in Newington. I needed to update the Rx on my shooting…read moreglasses. Although I had originally purchased them online a few years ago, I decided that I wanted to work with someone local, especially an optician who was familiar with shooters. Karen was GREAT. She took the time to dial in the Rx for both pistol shooting and for skeet/trap shooting. I was even able to bring in my pistol to fine-tune the distance (emptied and safety-checked, of course!) We created interchangeable lenses for the two different disciplines. (I have interchangeable lenses for my dominant right eye: one optimized for pistol shooting, focusing on the front sight, and another optimized for distance while shooting clays. The left eye is optimized for distance in both cases.) And I also got separate lens sets for low/flat light and for bright light conditions. Even better, she was able to use my existing frames (Ranger Edge, https://www.reranger.com/products/edge?variant=32703827607691). I used them for the first time a few nights ago at a pistol class. What a HUGE difference! I actually won the shooting competition that night! I HIGHLY recommend Karen and The Eyeglass Place in Newington, not only for your general eyeglasses but especially if you're a shooter and you want to work with someone who "gets it!"

So, I'd been going to this Eyeglass Place (Newington) for 3+ years and bought my frames, lenses and…read moreeye exams there without issue. Then late last year I brought in two sets of frames I purchased online to have them lens them for me (they were in a style no one was carrying). They took one look at them, tried to remove the clear lenses they shipped with, told me they wouldn't come out and they feared they might damage the frames so they couldn't help with them. I took them home and thought I'd see if I could remove the lenses - they all popped out hassle-free with zero damage. Excited, I called them and explained and they asked me to send them pics - I took the pics and sent them over while they waited. In under a minute they told me they still couldn't help me because the frames were low quality (I bought them on Amazon). I was uneasy about their replies so I went for a 2nd opinion - I stopped in at Harvey & Lewis at Hartford Hospital - I had used them years earlier when I was a high wage earner and needed a lower priced dealer. They took a look at both frames while I explained their lineage. In 5 mins they were fitting me for lenses in both pair. 2 weeks later I was wearing both pair. The story doesn't end there. Fast forward: I called Eyeglass Place to get my eye exam so I could get a new (extra) set of frames with the usual lensing. The day before the exam I rank to an issue and needed to reschedule which they did, somewhat begrudgingly. 2 weeks later, & 2 days before the rescheduled exam my ride had to work so I called again to move it out another week or so. The gal on the phone informed me that this was my 2nd reschedule and that it happened again I'd lose the privilege of booking in advance ever again and would have call in each day to see if they could see me that day. She left me feeling emasculated, like a child being scolded by his mother, so I acted accordingly. I went back to Harvey & Lewis, scheduled an exam and again, my ride got called into work so I rescheduled. While rescheduling, I asked them if there would be any kind penalty if additional rescheduling was required on my part.. The gal on the phone (Madeline) basically told me that life always has unforeseeable issues and that I could reschedule a half dozen times if that was what it took until it was right for me - they'd gladly still be there for me. My buddy (my ride and also a customer at Eyeglass Place, was also involved in this process and as of now, neither of us will be returning to Eyeglass Place. Clearly sometimes you really do get what you pay for. So, as a cautionary tale, if you're planning on going to Eyeglass Place Newington, please note that she's a jealous mistress, if you're not100% loyal to them, be prepared for your treatment will be meted-out proportionate to the extent of your "transgression."

REVIEW:After asking for a record of my prescription, which I was supposed to be given initially for…read moremy records, I was denied. Following suite, my request for my own medical records, something I am unequivocally entitled to as part of my HIPAA rights, was immediately followed by the termination of care not only for me, but also for my wife and my five-year-old son. This sequence of events strongly suggests their decision was retaliatory in nature. It is particularly troubling that my child's care was discontinued despite him having no involvement in this matter. You can see the letter sent to a five year old! Terminating treatment for a minor under these circumstances reflects poorly on this practice's judgment and raises ethical concerns. Though we found the doctor to be very good, there were repeated instances of unprofessional and dismissive behavior from their front desk staff (a trend, I see, according to other reviews). These included: -Resistance to addressing a defect in an expensive, newly purchased lens -Dismissive communication when I attempted to clarify that I had not received my prescription -A general unwillingness to acknowledge that patients are legally entitled to receive their prescriptions without needing to request them These experiences demonstrated a pattern of prioritizing administrative convenience and financial interests over patient respect and basic professional courtesy. This practice's response to a lawful records request--culminating in termination of care--only reinforced our concerns. Patients should not feel that exercising their legal rights will result in punitive action.

Like Dr Erick, IF you can get by his office staff.... one bossy rude woman. Always says you have a…read moredeductible even if you don't. Did it to my mom, 91, and also to me and another older woman I was witness to. Sent a registered letter to my mom, discontinued her care. Mom received it on the date of her next appointment to check her glaucoma pressure. Sent her into a tails pin. NO compassion, not ethical. ​

Parking: small shared lot on the side of the building but there is a ton of open street spots…read moreoutside. Decor: Very clean, white walls, great lighting and NOT over cluttered and you know with eye places it can be sensory overload and this did not happen. Staff: Very friendly and attentive to your needs...I walked in before my appointment and a couple walked in after me and were very friendly and it turned out that one of them was one of the owners and she was amazing with feedback and ideas before I even made my first appointment. Overall: Simply good people with a great service to help you see better!!! Also they accept a many different insurances too!!

West End Eyecare is wonderful. I've been seeing Dr. Hardison for about 4 years now, and it's a…read morepleasure to be in his care. Not only is he an abundance of knowledge, he is compassionate and truly cares about his patients. Not only is Dr. Hardison a great optometrist, but his staff is courteous, professional, knowledgeable, and friendly. Being a part of this business is like being a part of a family. I'm a type 1 diabetic, along with having some other health issues, and it's been important to me to find a doctor who understands and is familiar with this. Hardison and his team have been my saving grace since I moved to Central Connecticut about 5 years ago. Love, love, love West End Eyecare. They will do anything and everything to take care of you!

I scheduled an appointment 2 weeks ago. They called me daily to confirm my appointment (really…read moreannoying). Then cancel my appointment the morning of my appointment. Absolutely no heads up. Zero courtesy. No appointment available for another 2 weeks. Horrible experience.

I've been coming here since I was a little girl. I got my first pair of glasses in the second grade…read more. It's the best eye doctor that takes state insurance. Now both my boys also go here. Everyone is so nice and usually the wait time isn't too long. Sometimes I stop in with no appointment to get my glasses fixed and they always help me. The one thing I would say is it is a little disorganized and there is stuff all around. I think it could use an update and declutter. I do love how they decorate for every holiday.

I would like to start off by saying Dr. Shea is awesome great bedside manner and knowledgeable. As…read morefor the office staff I found them both verry rude. When I came into the office the first time got no acknowledgment at all was standing in front of receptionist for easily 30 seconds before looking up from her phone. I waited 3wks for glasses after being told would be ready in 1wk. When I called was told yes they are here you can come get them. Got the text that they were ready 2min after I called. Went to pick up glasses not at closing time mind you again no greeting from anyone in front of office. When receptionist looked up from phone once again it took her 3 times to get my date of birth because their personal radio was so loud. then she through my new glasses on counter said here you go that's it. No Good bye have a nice night nothing. Now I've worn glasses for 45 years and never picked up glasses without seeing someone and trying them on. How do they know they fit? I would not recommend going here till they change their front office staff. Its just common curtesy to say Hello and Goodbye.

I just moved to CT and needed an eye exam. I had such a good experience with the Dr. She was…read moreextremely personable and knowledgeable. I felt very comfortable with her and the front desk lady. I prefer smaller offices and will definitely schedule my next one year exam with them!

It's not the same anymore. New doctor. No Saturday appointments. Receptionist doesn't listen at…read moreall. They need to bring Dawn back. It's really terrible. I'll go back to Len's crafters. Everything starts with the gatekeeper. If they aren't solid neither is the business.

I followed Dr. Napoletano here from her previous office. The experience here is even better! Both…read moreDr Napoletano and her assistant are completely patient driven. You'll quickly find out it's more about patient care than anything else. From eye exams to fittings for glasses, they want to make sure YOU are satisfied and leave feeling good. The office has a much more homey feeling than a "Dr.s office" does. Best of all, they can actually schedule you in weeks and not months.