Huge thank you to Rachel she is the absolute best. Picking out glasses is an extremely daunting task for me, not sure what looks good, what shape fits my face, what shape works for the prescription I need and so on...Rachel makes this process extremely simple. She's extremely knowledgeable, took the time to take pictures so I can see how the glasses look on my face. I honestly just can't say enough about her. She's absolutely amazing and she does her job ridiculously well. Thank you Rachel!!! read more

We were helped by a great Lens Crafters team member, Sheila, who was extraordinarily helpful. She was very patient and showed my wife glass frames that would look good on her. She was a no pressure rep and great to work with. We will definitely go back there. They took our insurance, Connecticare, and Eyemed and were over $100 less than our eye doctor for frames and contact lenses. read more

amazing service and completely repaired my glasses! it took less than 5 minutes for them to repair them and they fit my head better than they did originally, i would recommend anyone who needed glasses service to come here read more

So.... If you know me, you know I love to leave good reviews. I came here for an eye exam due to some headaches I've been getting. Upon getting not great news about my eyes... (diabetes), the doctor makes a comment that the issues are reversible "just stop eating crappy food". First off, not only is this rude to assume my weight and medical status are due to what I eat (they aren't. Chronic illness that causes weight gain and insulin resistance) but it was also the way it came out. Add to it the glasses area doesn't take Connecticare and I won't be back. read more

I've been coming here for years, everyone is so sweet and helpful. I recommend coming here, I usually only go in to pick new frames and have my prescription cut and placed in them. Most items are very cheap and affordable, while some places range from 300-1000 dollars Lens Crafters ranges starting at a much lower price such as $100. They do have sales here and there improving the price even more! read more

Would not go back. The lady at that checked in patients was clearly having a bad day after I asked her why she would need my health insurance card when I was only there was an eye exam that was covered by a different plan (in full no less)Long story short I left while this individual had a meltdown in front of her manager. Just wasn't worth it. read more

Horrible!!! Made my appointment weeks ago online. For glasses and contact lens exam. Go for my appointment the receptionist informs me at that time they can only do my eye exam not the contact lens exam. I needed contact lenses. I told her I booked for that online. She said their store only has someone there on certain days. So if I wanted to I could come back in August. It's beginning of July! The online booking specifically asked me to check a box if. Wanted a contact lens exam. Which I did. My biggest gripe is she could see that in her system and if they only had a contact lens fitter on certain days they should have called me to change the appointment weeks ago. Not let me drive there. Then inform me and waste my time!!! Never will return again! read more

Please take your business elsewhere they put the wrong prescription in my glasses a few years ago my eyes are bad so I didn't notice so much now my new dr told me this and called them I spoke with BOB. He said he was the manager he treated me so poorly like what happened was my fault the glasses were not checked correctly and the service from him horrid I will contact corporate so maybe this won't happen to some one else read more

There is one woman who works here- that gives the entire place one star. She is rude, noticeably annoyed with her job, rushes her customers, and is overall miserable. Customer service isn't easy, but it isn't that hard either. I'm sure anyone who has dealt with her knows who I'm talking about. I hope she gets a clue for the sake of LensCrafters overall. read more

Sheila and Mila did an excellent job assisting me in selecting my frames. I absolutle love my new glasses. Bob in the lab did a great job as well. Lenses came out perfectly. read more

This place is awful! They hire nitwits. No exp.and quite unfriendly. Dr is nice but cant get the scripts right read more

I visited this LensCrafters for the first time last week. I was seen by the doctor promptly upon arrival. The receptionist was friendly and efficient. Dr Turro is an absolute treasure. He was very knowledgeable and gentle. After the exam I went to pick out some frames. At no point did I feel pressured to purchase glasses from this store. Mike Smith assisted me when I was ready. I have always struggled to find frames that are flattering for my face. Mike made sure I liked and felt confident with the pair I chose. He didn't pressure me into buying and I felt like he wasn't trying to sell me something that I didn't need. I just picked up my glasses yesterday and I couldn't be happier. The whole experience was surprisingly pleasant and I plan to make appointments for my kids next! read more

I certainly agree that the doctors office is Great however after reading a summary here about The Doctors office "Not" being able to get the prescriptions correct, I find that very unfair because I have been going there for the last 5 yrs and after reading the review below I do not understand why anyone would place this typa conclusion onto that office. I DO NOT KNOW about ANYONE Else but when I have a Eye Test - Are WE NOT the One that Communicates to the Eye Doctor Which 1 looks better ?? ETHER ONE or TWO , THREE or Four ? Then at the end do they NOT show you the Final Finding so YOU can communicate to THEM if its ok? Like I said , over the Last 5 Yrs I Loved coming to this Doctor and Unfortunately since moving this past summer, they are not the closest but I am seeing their Office in Middletown which is run by one the owners of this very same group called Oculas, and Dr Cha is the most Fabulous Eye Doctor I have had !!! Its Clear to me Dr Cha takes great pride in the doctors she has that works for her and I can see how many practices are Modeled in The Bristol Office that show you the great doctors they have. I will say , the one time that I had to return for a fine tuning on my RX it was because of my Blood Sugar as well as the fact that I did not sleep well the night before. HOWEVER unlike some below - I actually take the responsibility on this since the Doctor Can certainly NOT see what I am seeing when I look at the Chart and I am the one that told them which RD is the Best! read more

WORST SHOPPING EXPERIENCE!! Very very very unprofessional and rude staff. Defective frame and lenses misshaped from another store. They were supposed to "fix" the problem. Tried to reshape lenses and did not work reordered frame and lenses. Come back to have new lenses put in new frame but they sold the new frame and put new lenses in old defective frame. After 5 trips of expecting to pick up my glasses and something always being wrong I am now waiting as of 2 days ago the manager said an employee was out picking up a new frame from another store and would get a call when it arrived we'll this is not the first or fifth phone call that has not been returned. Shopping here is a waste of a lot of time and gas and you do the employees job by making continuous phone calls that they should have done since I needed to order new lenses there was a price change which I was quoted 2 different prices then made an over the phone payment with the manager and he decided it was okay to charge a completely different charge then we discussed. read more

I want to start off by saying the only reason I come here is to see Dr Turro. He's been my optometrist since I was a kid, when he had his own office. He's been with LensCrafters for some time now, and is the only reason I return here. The woman who completed my "contact lens fitting" is what has now convinced me not to return here again. Maybe she was having a bad day. Maybe she didn't like me for whatever reason. Or maybe her personality is as unwelcoming and dry as she presented. Short responses and cold. I had asked about trying a trial, complimentary pair of colored contacts. Was not informed that this would lead to another $40 tacked onto my already $55 bill for a "contact lens fitting." When I mentioned that trying them on was ok but that I didn't want them, I was given a RX for them anyways and told "sorry, we spent the time for a 'new fitting' for the colored lenses" and that the price was the price. I went to speak with the woman who did the "fitting" and instead of being polite she was very matter of fact and cold, with a "I spent the time with you and his is what it costs." I told her straight out that had I known this before asking I never would have asked and would have declined." Again, blank cold response. I dropped an extra $95 even after insurance for this. I'm so pissed... I had to walk out biting my tongue. Dr Turro deserves 5 stars... LensCrafters? No way. Done with this place. read more

The staff is friendly, knowledgable and professional. I wish they had a slightly larger variety of frame options.

took 5 times to get it right slow no clue they tell u one thing later u find out thats not true they tell u one price later much more $$$$$$$$ i wont send my worst enemy here all screwups read more

My review is actually directed towards the actual eye exam staff in this Lenscrafters location. They are the most arrogant and ridiculous staff I have ever dealt with. After paying for a full contact/eyeglass exam for my daughter, you would think the least they could do is measure the pupillary distance so I had the option to order her glasses online. Every other optometrist I have went to in the past would happily assist with this simple request. Instead, they kept shirking off the request and finally stated they refused to do this. WHAT?!? REFUSED?!? After paying over 100 dollars cash (no insurance used) and they refused this service to deter me from being able to order a back-up pair of glasses on line for much less than the stores charge. I will never use this optometrist ever again. It is pretty apparent that the other front area staff thought the optometrist was being silly when I was explaining the situation to them. I will take my family of 5 that amasses over 500 dollars in just eye exams each year to another practice that would completely provide me with the customer service this facility lacks... read more