Dr Nick #1!!! Well, I need an additional 70 characters..... so is his wonderful and pleasant staff!read more

The staff are very rude and disrespectful. I have a service dog and they refused me Service because…read moreof my Service animal and the staff was very rude to me. I have a disability and they refused me treatment to fix my glasses that I paid over $1000 for with my insurance and I was sitting there and was talking to my husband on the phone and the receptionist started yelling at me and being rude to me and I told her I wasn't talking to her. I was talking my husband on the phone and it was very rude of her to be yelling at me when I'm on the phone with my husband. Everyone in that office was rude. I have a disability and that's why I have a service dog and they refused and treated me very very badly. I am 65 years old with a disability and this is how they treated me.

I will begin with the outstanding care that I received from both of the Doctors. I have known them…read morefor so many years and the staff always are very welcoming with great eye contact and a smile. I was very pleased that Dr. Paul Gaudio was very thorough with my eye exam. He was able to point out right away that I needed surgery on both eyes. Mary one of the staff sat down with me and explained everything and the process that I need to follow. She also scheduled all my appts. that I needed after surgery. The office experience that I had with the receptionist was just Outstanding with a smile and answering all my questions professionally. I have referred other people there and will continue to do so!!!! I will rate this place a five stars!!! Thank you

Excellent care from initial visit through post-surgical care. Dr. Nicolas was recommended to me by…read moremy primary care doctor who had her own corrective surgery done by Dr.Nicholas. High praise for his care and manner. Office staff is also nice to deal with....pleasant and patient.

I scheduled an appointment 2 weeks ago. They called me daily to confirm my appointment (really…read moreannoying). Then cancel my appointment the morning of my appointment. Absolutely no heads up. Zero courtesy. No appointment available for another 2 weeks. Horrible experience.

Excellent service. Individual service from astaff unlike anothr opthamologist in West Hartford…read morewhere you are treated with cattle. Unlike that place, opthamologist takes his time with you rather than rushing out to the next patient. Does not try to sell you hearing ads.

I've been a patient for several years and go back even further with Dr. Kaufold. They're as…read moreprofessional as one could possibly expect and in addition, are friendly and caring. Dr. Kaufold performed my recent cataract surgeries flawlessly. I was anxious going into the first one and he expertly put me at ease before and during the procedure. As a result of how smoothly the first went, I was calm from the beginning for the second procedure a few weeks later. I enthusiastically give them my highest recommendation.

They scheduled an appointment without my knowledge or consent. I received no reminders, but rather…read morea bill for $50 for a no-show. It is a money-making factory with no regard for patients. Stay away.

REVIEW:After asking for a record of my prescription, which I was supposed to be given initially for…read moremy records, I was denied. Following suite, my request for my own medical records, something I am unequivocally entitled to as part of my HIPAA rights, was immediately followed by the termination of care not only for me, but also for my wife and my five-year-old son. This sequence of events strongly suggests their decision was retaliatory in nature. It is particularly troubling that my child's care was discontinued despite him having no involvement in this matter. You can see the letter sent to a five year old! Terminating treatment for a minor under these circumstances reflects poorly on this practice's judgment and raises ethical concerns. Though we found the doctor to be very good, there were repeated instances of unprofessional and dismissive behavior from their front desk staff (a trend, I see, according to other reviews). These included: -Resistance to addressing a defect in an expensive, newly purchased lens -Dismissive communication when I attempted to clarify that I had not received my prescription -A general unwillingness to acknowledge that patients are legally entitled to receive their prescriptions without needing to request them These experiences demonstrated a pattern of prioritizing administrative convenience and financial interests over patient respect and basic professional courtesy. This practice's response to a lawful records request--culminating in termination of care--only reinforced our concerns. Patients should not feel that exercising their legal rights will result in punitive action.

Like Dr Erick, IF you can get by his office staff.... one bossy rude woman. Always says you have a…read moredeductible even if you don't. Did it to my mom, 91, and also to me and another older woman I was witness to. Sent a registered letter to my mom, discontinued her care. Mom received it on the date of her next appointment to check her glaucoma pressure. Sent her into a tails pin. NO compassion, not ethical. ​

Parking: small shared lot on the side of the building but there is a ton of open street spots…read moreoutside. Decor: Very clean, white walls, great lighting and NOT over cluttered and you know with eye places it can be sensory overload and this did not happen. Staff: Very friendly and attentive to your needs...I walked in before my appointment and a couple walked in after me and were very friendly and it turned out that one of them was one of the owners and she was amazing with feedback and ideas before I even made my first appointment. Overall: Simply good people with a great service to help you see better!!! Also they accept a many different insurances too!!

My husband and I have been patients of Dr. J. Cha for many, many years. In fact, we followed her…read morehere since the Lens Crafters by us closed and moved because that's how we originally found Dr. Cha. This Glastonbury location is very tidy and clean. Anyone that is going near my eyes and examining them MUST be clean! Dr. Cha and her staff are nothing short of exceptional. They're all professional, knowledgeable, helpful and super personable. It's always a pleasant atmosphere in her office and there's never any pushy upselling of any kind. It's a simple and no pressure eye doctor visit. I enjoy browsing the eyewear without someone hounding me and trying to upsell me. The two individuals that are in charge of the eyewear area are very nice and laid back. They're honest with their feedback and suggest what looks best but leave the ultimate decision to you. This office has the most up to date technology!!!! I'm forever grateful for the new puff of air device that is handheld now and it's just a "tickle". Great eyewear selection. Glasses come with a one year warranty on frames and lenses. We are bringing our son here for his very first eye exam. I highly recommend OculusDocs!

I had such a great experience at Occulus. It was my first time attending this office and the office…read moreitself is really nice and clean, and everyone there was so friendly and welcoming. I was trying to get an appointment this month but they were fully booked. They still added me to a cancellation list, and I ended up getting in way sooner, which I really appreciated. Dr. Cha was honestly the best. She was so sweet and easy to talk to, and she didn't rush at all. She took the time to show me images of my eyes and really explain everything, which made me feel a lot more comfortable. She also gave me a printed sheet with different therapies to help with my dry eyes, which I thought was super helpful. I will come back next year :)

Our first time to this Eye Center as it was located close to our home. Pretty easy to find after…read moreGoogle Maps brought us a little further than we were suppose to. Located and easy to find; the medical plaza has a plethora of medical offices with a variety of specialities. Made me smile as I walked in as there is a Oral surgeon here that helped make my sister's experience with her wisdom teeth a little more hilarious. Anyways the office is spacious with a small frames space to check out some new designs. My boyfriend and I had the pleasure of working with Karen at the front as she was pleasant and worked with us as we didn't really have the best understanding of our coverage. While the forms were sent to us, my boyfriend had missed a sheet and quickly filled it out. Our 3pm apt was pretty on point as I was working with Jen a 19 year veteran to the facility. She was polite, professional and patient while I asked odd questions about my contacts and the place of business. Standard procedure with reading letters on the wall, machines to measure my detoriating eye sight and dilation to finish it off. Everything was quick and we were sitting with Dr. Sparks in no time. Nothing too serious lucky for me and we were moving on to see Denise who scheduled me for my contact fitting and follow up. They have locations in Windsor and Bloomfield which is nice and easy for me to get to from work so win win. All in all I had a great experience. Everyone at the Windsor office was friendly and tolerated the banter between my boyfriend and I. Stay tuned for my review with the Bloomfield office.

It was a dreadful experience - visit to Dr. Pasternack or rather this eye care center. My waiting…read moretime altogether was 45 minutes, time spent with doctor's assistant Natalie was about 10 minutes, time spent with doctor himself - about 3 minutes. Very poorly organized office, very bad "waiting time"/"service time" ratio, very skillless reception manners. Natalie was perfect! She was highly professional, very sufficient and very pleasant. I can't stop praising her! Doctor was... just nothing. Natalie made all measurements and tests. My prescription was done by her in 10 minutes! But then I had to wait for Mr. Pasternack for awfully long time just to sign this prescription. Such a time wasting. Very bad service!