Marty was the absolute best. After calling many insurance agencies online I decided to walk into…read morehis office and not only was he able to help me much faster but he was able to get me the lowest rate

Daniel and Marty are amazing !! Extremely helpful !!!…read moreBeen doing business with them for about 10 years now Won't go anywhere else

Very friendly and helpful. The owner and the staffs always…read morego one step ahead to help us, the clients. It's hard to find agency like these who will put the customer's best interest at heart. Been become their clients for more than 20 years and I have never disappointed. Thank you.

Great service and nice people! Instead of push you to get…read moredone of everything, the agent tried to explain all coverages details to you. I saved $600 on my auto and $350 on my home. Will definitely do referral to them.

I was rear-ended by one of their insured drivers who didn't have the insurance on her. I had to…read morewait about an hour for her to get her insurance information. Once I did it was constant back and fort trying to reach the adjuster. I was sent a check with no information of the preliminary estimate of only $248 but upon doing my own estimate at caliber collision their estimate turned out to be $1800 that isn't even covering about half of what is needed. Their adjuster told me they don't issue rental cars? but they do cash outs and that I should be receiving a check of $99 to use toward a rental car... That is not going to cover the days my vehicle needs to be in the shop. Even the aviator at caliber collision said they can't start working on my car until Fred loya goes out to check the vehicle again-- which takes them approximately 3 days according to the agent at caliber collision. They need to do better at communication and giving proper estimates. I am yet to solve my issue and am hoping I can get a rental. I will be calling managers to see if I have better luck getting a rental car through them.

I wished I can give a NO START to begin with these people don't believe in new technology…read moreeverything has to be done is person and just for a signature it takes over 1hr just watching them type away and looking at the computer screen I had automated payments and then I get asked to come in and make a payment like I have all the time in the world Valerie and Mark very incompetent at doing there job I asked for a manager call back 24hr passes and never got a call , I am currently 33min in on hold as I'm typing this review not being focused on my work responsibilities because if I don't walk in today I have no insurance because they didn't complete there job when I did go in person 2 days ago If you work a full time job 6 days a week from sun up to sun down this is not the place for you I don't recommend for anyone in general

Quick, efficient, knowledgeable, and most importantly, agent was genuine. During times like this,…read moremoney is extremely tight, they helped me saved a thousand dollars compared to my previous insurance provider, no joke ! I switched over right-a-way. Two thumbs up, ask for Sabrina when you call. Taking her advice, I'm planning on taking the matured driving test, so i can save even more.

I don't even know where to start! Full coverage auto insurance and I have to say I definitely agree…read morewith all the other one star reviews posted! Not only are they continuously raising the rates every few months but when you actually need your insurance forget it! Horrendous customer service! The women who work here are rude and dismissive. No people skills whatsoever! This place has really gone down the tubes! Agents don't care about safety, nor do they take their work seriously! Need roadside assistance? Again forget it! They will leave you stranded for 2+ hours...I've never used roadside assistance in over 8years! Last night my car stalled in an intersection and I needed my car towed less than a mile. I called roadside assistance and the agent took all my information and said she would send a text to let me know a time frame. She then released the call. An hour passed and I called back, the phone rang and after 8min. of calling back and being put on hold, another agent picked up and said they haven't even contacted a tow company. Again told me to wait for the text. Another 45 min passed. In the meantime my bf called his triple aaa and they came out in less than 20 min. I will be dropping Mercury and switching over to triple aaa same price, full coverage, amazing customer service and asked about the safety of myself and my child. They really go above and beyond. When I called back to cancel the tow with Mercury they didn't even have the right car, the agent could careless didn't ask about safety literally said "ok" and hung up! Don't make the same mistake I did and stick with a company that doesn't care about it's customers! To put the cherry on top, my parents are elderly and are treated horrible every time they go into the office to pay their insurance! You would think the women who work in this office would have some customer service skills, manners, morals and respect! I can go on but you get the picture! Save your $ and take your business elsewhere!!!

My parents have been with Allstate for a few years now. Guaranteed the best rates we could find. My…read moreparents have been very happy with them since they got their policy.. I recently moved out to an apartment in December and I was looking for renters insurance. I was able to find the best deal around town here with Allstate in Covina. Im very pleased with the customer service here. Every time I call in they always have the most enthusiastic attitude and it brightens up my day. Not only is the customer service amazing here, the policy they set me up with is great too! They offer automatic payments, which helps me out because I am very forgetful. They also follow up with emails and send out letters too. They really made my experience here a great one. Thank you to my agent Cecylia for setting me up with the policy. And also to all the other girls in the office; Johanna and Evelyn for helping my parents all the time as well with their payments. This office is also bilingual which is an amazing attribute to have. My parents are grateful because sometimes its hard for them to understand their policy in English and the girls here really make them feel comfortable and at ease. I just want to thank everyone who works here and David for having an amazing staff. Keep up the good work ladies and gentlemen. You guys rock! 5Stars is not enough. Vey Happy and satisfied customer here- Lizbeth :)

Our cars and home have been insured by this agency even before David took over from his father…read more Never filed claims until recently. Our son was driving for Lyft, and got into minor accident on 9/1/2022. Since Lyft has a deductible of $2,000 on their policy, and since the damage was under Lyft deductible we filed a claim under our auto policy. Cecelia, David's Budge agency is very helpful in following up our claim with their claims department. As of today, 11/22/22 nothing happens. Our car is stuck at the repair shop because Allstate claims department refuses to pay the repair shop for unknown reason. We don't think we are in good hands.

I have been with State Farm since I first began to drive at (18yo)…read more I have had nothing but great service with St Farm. My agents are amazing they care about me like family. Anytime I need them log they are not available and I leave a message they get back to me quickly. Great to have a company so dedicated to there customers. I have definitely recommended them to all my friends and family members for there service and prices and discounts ...........

Sam has been extremely amazing helping me through my difficult times. I can't even thank her…read moreenough. She's extremely helpful. Thanks so much Sam. I hope you get a raise. Heather is also amazing as well thanks For helping me as well. Thanks for your customer Service skills. Heather hope you get a free Lunch. Thanks girls for everything! Management knowledge these girls. Thanks, Lorena M

Victoria and the entire team at Pablo Pomes Insurance Agency have been my agents for a few years…read morenow, and I couldn't be happier. From getting me setup with the right policy and coverage, peace of mind during difficult circumstances, to being available for my questions. They have been nothing short of amazing. Thank you Pomes Insurance team!

Wonderful company they have the best customer service and a really good rate on any auto, home or…read moreother insurance policy Check them out!

Shout out to Andrew for getting me a low quote on my business insurance. Was easily and simple…read moreprocess, which is often hard to find these days! Highly recommend!

Sandra Rodriguez is the best Sales and Customer Service Rep you can ask for. Always going that…read moreextra mile to help!!! Recommend her a million times

three words that best describes Adriana's insurance services... deceiveful, greed, assault. as of…read morejan,2026 i was a loyal customer staring in 1996 to 2026 for 30 years. i had to put up with all the lying from Adriana's managers, insurance agents, aswell as Adriana's H.R. employee's at the La Puente, Ontario, ranch Cucamonga locations. for all who waited on me when I had issues, questions, and concerns it was not about me. it was all about there greed of money. also trying to contact Adriana's employee's by phone is so difficult. I feared going to thier office locations when I think back in 2012 when Adriana's Insurance services lost a lawsuit to a 73 year old man who was physically assaulted by an employee from Adriana's Insurance company. after Adriana's company agreed to settle in june 2014. the old man's attorney was expected to receive a check. instead Adriana's Insurance services. Adriana sent 8 of her employees to the attorney's front office in a van to deliver a number of 5 gallon bucket containers filled with quarters, dimes, nickels. and then just left. also to make matters worse Adriana's Insurance services was aware that the 73 year old man in question had just had surgery for a Hernia repair. making it impossible for the 73 year old man to carry all the coins in buckets. this is how Adriana's Insurance services values her customers. because i see the good in people i still give Adriana's Insurance company 5 star rating

I've been trying to contact the broker Alejandra R. that I signed up with & I keep getting the run…read morearound! She doesn't even respond to the number she originally texted me from for pictures... The business number printed on the paperwork is invalid & this is beginning to feel like a SHADY transaction!! Upon paying for my policy I was charged 630$ however I was never given a receipt & looking at my paperwork I understand why!! The paperwork is claiming I only paid $304.38 sooo what happened to the remaining $325.62?!?!? I was NEVER told about a broker fee! I was explained the full amount was for the down and first month yet my paperwork shows I only paid $304?!! Can I have someone explain where the rest of my money went?!? Seems like stealing from your clients is the business you're running.

Very professional, very knowledgeable, and so friendly. She knows what she's doing and she does a…read morevery good job at it. I would definitely recommend them if you needed any type of insurance.

My wife and I are very happy to have learned about the different life insurance policy options…read more Lety understood our concerns and asked appropriate questions to guide us in making the best decision for our family. Life insurance is so important and we are happy to be covered.