Think you're paying too much for car insurance? You probably are!
Most Insurance Agents I've spoken with, they never really seemed to WANT to find the best deals for me, nor did they show interest in answering questions, but it was quite the opposite with Marty and Daniel!
To sum up my experience, the entire process felt very comfortable. The way we were handled with Marty and Daniel was the kind of customer service I haven't gotten from other Insurance Agents. They seemed to be very honest and considerate in how they do business, and they were very professional through the process.
There is a certain level of fakeness or forced customer service that most professionals exhibit, but we didn't get that vibe. To me, it felt like I was getting the best deal that uncle Marty could get me. I didn't feel like we were a quota to meet, and the savings we got was a huge difference!
I came in a stranger, but I left feeling like I want my family and friends to be insured only through them from now and forever.
We felt respected and appreciated from start to finish!
For an in-depth description of my experience, please read below:
My first impression walking in felt homey. We were greeted like friends of the family, and the atmosphere was very welcoming.
My family and I were serviced with Marty Hussein, and we were very pleased with the care he took in interacting with us. Right from the door to the table, it was all smiles and friendly customer service.
We brought over our premium from our last insurance provider for them to take a look. Right away, I could see how professional and considerate Marty was as he went through all the numbers. Even without us asking questions, he was making sure we got the discounts we qualified for, all while matching our old premium.
Marty really took his time to make sure everything was covered. He asked us questions other insurance agents didn't seem to care enough to ask, and he explained everything in an easy way to understand. There weren't any questions we had that he couldn't answer, and not once did I ever feel like we were part of his next paycheck
During the moments Marty was inputting information, there wasn't just silence. If we had questions, he answered them very politely, and when there weren't any questions, he showed interest in us and engaged with small talk while he worked.
As I sat through the process, I noticed quite a few of their clients come through. Marty was very attentive and greeted them at appropriate times, and with how they spoke to each other, it was evident that these were satisfied clients. I realized then that it wasn't just business, that it was also about building a good relationship with their customers!
Being very thorough myself, I did ask quite a few questions. All of them were answered very patiently and clearly. At one point, another Insurance Specialist named Daniel came over and provided us with even more insight on a more complicated question I had, and the both of them were very efficient throughout the entire process.
We left the office completely satisfied. All of my questions were answered, and there was nothing left that I didn't understand or felt confused about. We were thanked for coming by, and that our business was appreciated.
Lastly, not to overshadow the excellent experience and customer service, but our savings are pretty impressive! read more