three words that best describes Adriana's insurance services... deceiveful, greed, assault. as of jan,2026 i was a loyal customer staring in 1996 to 2026 for 30 years. i had to put up with all the lying from Adriana's managers, insurance agents, aswell as Adriana's H.R. employee's at the La Puente, Ontario, ranch Cucamonga locations. for all who waited on me when I had issues, questions, and concerns it was not about me. it was all about there greed of money. also trying to contact Adriana's employee's by phone is so difficult. I feared going to thier office locations when I think back in 2012 when Adriana's Insurance services lost a lawsuit to a 73 year old man who was physically assaulted by an employee from Adriana's Insurance company. after Adriana's company agreed to settle in june 2014. the old man's attorney was expected to receive a check. instead Adriana's Insurance services. Adriana sent 8 of her employees to the attorney's front office in a van to deliver a number of 5 gallon bucket containers filled with quarters, dimes, nickels. and then just left. also to make matters worse Adriana's Insurance services was aware that the 73 year old man in question had just had surgery for a Hernia repair. making it impossible for the 73 year old man to carry all the coins in buckets. this is how Adriana's Insurance services values her customers. because i see the good in people i still give Adriana's Insurance company 5 star rating read more

I've been trying to contact the broker Alejandra R. that I signed up with & I keep getting the run around! She doesn't even respond to the number she originally texted me from for pictures... The business number printed on the paperwork is invalid & this is beginning to feel like a SHADY transaction!! Upon paying for my policy I was charged 630$ however I was never given a receipt & looking at my paperwork I understand why!! The paperwork is claiming I only paid $304.38 sooo what happened to the remaining $325.62?!?!? I was NEVER told about a broker fee! I was explained the full amount was for the down and first month yet my paperwork shows I only paid $304?!! Can I have someone explain where the rest of my money went?!? Seems like stealing from your clients is the business you're running. read more

They give you quotes that are way too high and not even affordable and since it's an agency, they make money off of you. I wouldn't recommend putting your number or email address because they blow up your phone after that.. so no, I did not receive the great service. read more

I'm here to tell you to run. I filled out the paperwork, paid for the insurance and then never got confirmation. No one can find my policy and kept trying to tell me to wait it will be resolved. Then it was we'll refund you and you'll get it tonight. Then tried to sell my insurance even before refunding me the money they took. Couldn't even say, we'll take the already paid for insurance and put it to use. That never came and now I had to dispute my charge with my bank. It's a scam, do not give them any information. read more

Went to get my son insurance!! They gave me a good quote over the phone but when I went in they couldn't find it. Redid my quote and they gave me a good one. I paid a big down and was told I would have decent monthly payments. Turned out that it wasn't going to happen and gave me a ridiculous rate after that I had to refuse!!! I cancelled right away and ended up finding a WAY MUCH BETTER place elsewhere with much better service!! The girl I got was dry and didn't care about helping or giving service at all!! I I'll never go back again!! I went to the La Puente location!! I don't recommend that place if you want to have a good experience!!! Service could do so much better!!! Thanks but no thanks read more

Alejandra Ramirez has been the best agent I've had so far. She helped me with my renewal and found me a better quote. She answered all of my questions and gave me the best customer services by providing knowledge , patience and kindness. She was also very quick and completed any requests I had in great time! Thank you Alejandra! read more

I can only say good things about my experience with Alejandra Ramirez at Adriana's Insurance. She treated me like I was an old friend. She was kind, considerate and knowledgeable. I have a friend from highschool who does insurance and he couldn't match the deal I got from Adriana's Insurance. I just can't believe how good this deal is and I am amazed by Alejandra's persona. This is the best value for your buck. read more

Jose at ext. 11437 His customer service was great , he spoke Spanish and English very well read more

If you can do negative stars I definitely would. Rude and unprofessional people. This place should not be in business because the customer service is horrible. Stay away if you don't want to be robbed. read more

I wish I could give negative stars. They opened up 2 policies on my car, took money out when I only set up automatic pay for the 1 policy that should have been active and told me the earliest I could get my money back was in 2 weeks and 1 day. Mind you, that's the earliest. It may take longer. I also canceled this policy and they said they had no record of my cancelation. When I told I had the Requisition number they didn't want it. Once my policy ends I will NOT be coming back to this trash dump of a company. I hope Adriana rots in hell! read more

Your life is not worth getting car insurance here. Was a costumer here for years and they recently changed kemper insurance to infinity and doubled in price. This place RIPS YOU OFF!! Thought I had full coverage for years to find out I basically had liability on a new vehicle and to top it off they started taking off or reducing the amount of coverage over time. This is a lawsuit waiting to happen. DO NOT COME HERE!! They should be out of business read more

Horrible customer service. This lady had me sit as I walk in and she's been staring at her computer for 5 minutes not talking to me. Did not even ask me what I need until she was done. She wasn't wearing a mask. Why? At least one other employee was not wearing a mask either and talking in close proximity to two clients. Their phone service is bad as well. I called to ask their office hours and the lady who answered pretended not to hear me because I was speaking English. Once I spoke I. Spanish she all of a sudden heard me and talked to me. I work in customer service and pride myself in being helpful to all this store does not go above and beyond for customers. read more

Great customer service. I was given a quote and transferred to Luis who spent a long time with me going over my options. I appreciated his hard work. read more

DEFINITELY NEVER AGAIN!! Had them for 6 months and that was more than enough. Every single month we had issues with them- either charging THE INCORRECT AMOUNT or charging the account on a different day than they said they would. We went back and forth over the phone with the company and going in person to the office and we got different answers every time. My account was over drafted on several occasions because of them. We told them to take off the autopayment and they STILL charged our account!! Crazy. We had to dispute the transaction with Wells Fargo and they gave us our money back. These people are crooks and the staff in the office acts like they have no clue. We showed them bank statements showing them taking out money on the wrong day.. we showed them the file THEY printed out for us showing when the money is to be taken out..the same day every month. We went through this every month for 6 months. What a nightmare. I'm just glad its over. Dont go here. We're gonna report you guys to the Better Business Bureau. Im pretty sure what you're doing here is illegal. & Don't try to remove this comment either. And how dare they send a rude harassing letter saying we owe $648 or whatever for the renewal of insurance for the next six months. Psshhh!! What a joke read more

I've dealt with a lot of insurance companies and reps since I started driving and this is by far the best one! Not only is the service itself great and affordable but the customer service in this location specifically is always amazing! Everyone is nice! (ask for Belinyn she's super sweet and always helpful!) I have multiple cars insured here and she always finds a way to help me find the best rates! Would most definitely recommend coming here. read more

I really liked this place for my first time getting insurance roberto L olivas was very helpful and got me the best quote than any other insurance place I would recommend this insurance to a lot other people that would be interested in getting a insurance policy here they are very helpful and polite if I were to call this place ask for Roberto L Olivas he is the one that got my the best quote I could get read more

I have been working with adrianas insurance to get my cars insured for years..Carmen helped us with our latest two cars . She was super polite and knowledgeable of the whole process . This la puente location is great. Carmen and her team won't disappoint you . read more

Really like their service quick easy and affordable and too top it off very helpful and nice. Thank you for your time and help, definitely worth it come check them out read more

Getting my insurance done today and it's super simple! Will definitely be referring my family and friends to Adrianas!

Looking for insurance on my first car purchase was hard. I am a full time student and living on my own with a budget. I went online and did quotes and this was the cheapest insurance policy I could find. It all the staff was happy when I walked in and my insurance agent Ligia helped me change my policy according to my needs. I was able to get my boyfriend to get his car insurance at Adrianas as well. So far everything has been wonderful!! read more

1st time going here went well with Ligia, but after being helped by a new agent to remove the second car off the policy I was being charged on my bill WAY MORE for only 1 car. I went back to the location an another agent told me "Insurance gets more expensive all the time". She didn't explain why I was getting charged more or tried to find a better offer, she just said "That's what's on here". read more

Received excellent customer service from Wasliska I believe Mendoza if I'm wrong I apologize. I wasn't going to get it cause the down payment . She called me back made me a deal very courteous very professional now I'm insured thank you very much read more

Worst Customer Service, experience today ! Today I went in because I had changed me debit card number and needed to updated the debit card with Bristol ins. Because today my insurance was due. The representative from adrianas Insurance right away told me that Bristol had already cancelled my insurance because they tried to withdraw my payment and since the debit card had changed it was automatically cancelled for no funds. She did not even bother calling Bristol and began giving me quotes, I again asked if there was anything that could be done to reinstate my insurance and she said No! I declined the quotes she give me and ask for the number of Bristol she gave it to me but said it was worthless calling that my insurance would not be reinstated I then proceed to call Bristol my self and I was able to reinstate my insurance with in 5mins with out any extra fees ... Very Disappointed with the costumer service read more

business is not affiliated with the Better Business Bureau it's only a broker rips you off takes your money doesn't help you the workers do not answer their phones passed the buck never call you back and don't speak English to close the insurance and cancel it it's a chargeback this is not customer service claim adjuster never came out to call me or check my car therefore I canceled and want to charge me back this is not even legal business they only give you what the law requires and don't help you but a piece of paper and take your money read more

I had the Best experience and help from the young girl there-Melanie. She was so AWESOME! I have never felt so comfortable and welcomed. She went above and beyond with helping and explaining and answering any and all questions. She is a Great Asset to the location. I was in and out with such efficiency. She took her time and was very thorough! I highly recommend if you go her, have her help you. Thank you read more

worst customer service ever... came here today december 11, 2016 a sunday 2:15pm & it was closed 45 minutes before its scheduled 3pm closing time...they stole a payment after the fact i cancelled my policy & refused to refund the full amount.. what kind of thieves are these people & not even here during their sceduled hours.. unprofessional... save yourself the time dont use adriana's insurance they screw you every which way they can... i reported them to the Better Business Bureau for fraud & theft read more

My first insurance and never will I go back. I got rear-ended way back then and reported it to them, I ended up fixing everything, even I'm the one who ended up talking every single time to the one who hit my car. This insurance is a JOKE and has caused me so much time, it's just for a show and just to say that "yes, I have an insurance." Please save your money and get better insurance. read more

i've been calling for the past 30 minutes and no one answers and keeps saying it's closed but it's 9 already ANSWER THE DAMN PHONE !

Terrible, worst customer service ever. The first time the woman hung up on me the second time I called back right after she transferred me to corporate (even though it was a simple question she could have solved for me) where their phone services were not working. Called a third time and said she could not help me hung up. Do not go here they are rude, impatient, and will scam you out of your money. I rather pay the extra money to speak to people that have my best interest in mind, good customer service and trustworthy insurance. Once again I repeat: DO. NOT. GO. TO. ADRIANNAS. especially this pathetic office. read more

If I could give this place zero stars I would, I got the worst customer service today from Annabel, she's supposed to be the manager. What happened is that she wanted to put that I was married on my application to make it cheaper. And she also wanted to change my address to where my parents live also to make it cheaper. What kind of agency does this ?! What would've happened if I was in an accident. These people just want to get a sale , and they don't care at all if they screw over they're customers! Worst customer service ever. I'm so disappointed. I went to the farmers insurance office that's about 4 mins away from this office and lupita helped me out and I had the best experience ever. That place was amazing ! Save yourselves the trouble of going to Adriana's and just go visit Lupita at farmers insurance right down the street. She's the best and she doesn't do any illegal things. read more

HORRIBLE!! Was lied to from the get go. The girl that sold me the insurance didn't even have a valid license to sell insurance. I was told that the down payment was including the first and last month, LIE!! I was told that my payments would be $60.00. I got my bill and it was for $118.00! I gave $435.00 to start and they will not return any of it!! Avoid this place!! read more

Adriana's Insurance does not truly value their customers. Instead of negotiating renewals of policies with integrity and double checking facts that should be communicated between insurance companies and policy holders, they see occasions of confusion between insurance companies and policy holders as opportunities to make a profit, $50 to be exact. Although one can cancel their policy with their insurance company, Adriana's will not offer a refund for lack of quality brokering. I will never renew my policy through Adriana's nor will I recommend them to any family member or friend. In trying to communicate my disappointment with their unethical practices, over the phone, I was cut off by both a staff member and supposed manager. The staff member also hung up on me when I asked not be cut off as a customer courtesy. I suggest using a different broker; one that truly understand and values where their customers are coming from. read more