This was the biggest mistake I made in my wedding planning process. I don't even know how to summarize everything that went wrong.
Everything you've read here on yelp about Bob is true, but I think has worsened recently. Throughout my 3 consultations with Bob, it became clear to me that he is not fit for this kind of work. Every time I met with him, he had been drinking. My guests caught him drinking heavily behind the bar throughout my wedding day. He lost all of my paperwork with my information and budget not once but twice. He got my wedding date mixed up with another couple's, which led to a ton of confusion. After paying my $3,000 deposit, Bob was unreachable for over 2 months.
I was lured in by the pretty space, and I loved the way my venue looked on my wedding day, but the process of working with Bob was by far the worst customer service experience I have ever had. I want to warn future brides that if you think this beautiful venue is worth the hassle of Bob, it simply is not.
If you ignore my warnings and proceed with this venue, here are some tips:
1. You won't get a final quote until a week before the wedding. If you email/call him every single week for 6 months, it will make NO DIFFERENCE. Unless you are comfortable with this reality, walk away now.
2. Jackie is amazing, she will run the show entirely on the day-of. She enables Bob to be as terrible as he is, because without her, the whole thing would be a disaster.
3. Bob will probably lose all your paperwork, more than once. Be prepared to email him multiple copies. Like maybe 10 times.
4. If you want to get a hold of him, call and leave messages. He doesn't check his email, and is very technologically challenged.
5. At some point, Bob will be absent and unreachable for weeks. Maybe months. He will use the excuse that he or a family member is in the hospital. You will read other reviews here that say the same thing. When this happens, remind him that you are his customer and have already paid a deposit. Tell him he needs to hire someone else to cover his responsibilities, and maybe someday he will!
6. There is no sound system, it got very dark during the reception (table candles recommended), you will need lots of extension cords, 106 people felt like max capacity and remember to decorate the buffet area.
7. After giving Bob the budget I was comfortable with, he lost all my paperwork and gave me a proposal that was double my budget. This was panic-inducing, but after reading other reviews, this seems to be his standard practice. Not to fear, a firm conversation will put the budget back where you need it.
8. Bob has a lot of opinions and ideas about how weddings are supposed to be run, and what your guests will want. He will try to use his years of experience as a way to manipulate you into making things the easiest for him, and get the most money out of you. When I pushed back and requested he do some things differently, he would laugh at me and belittle my lack of wedding experience. Don't let this deter you! All of the ideas my fiancé and I had turned out to be exactly right, with none of the disasters Bob indicated. Trust your gut, and do what you think feels right for your wedding. It's not his day, it's yours. You are the paying customer.
9. If you bring in your own coordinator, Bob will be fussy because he will make less money. Ignore that, and do what you want. Honestly, would you trust that guy with a day that is supposed to be stress-free?
10. Since you will be in the dark about the final costs until immediately beforehand, I'm posting mine here to give an idea. I was married on March 19, 2016 with 106 guests:
- Court rental: $3,000 (deposit to secure the space)
- Food: $2,000 (fried chicken and waffles, gravy, syrup, apple butter, meadow greens salad, no appetizers) all very bland and disappointing. SO FAR from an $18/plate value.
-Beverage: $1,471 (our hosted tab ran out halfway through dinner, and he approached me twice during the evening, trying to persuade me to raise the cap, even though we specifically discussed beforehand that this was not an option)
-Service/Incidentals: $1,500 (no day-of coordinating, no help setting up, a space for the groomsmen to get ready and bridesmaids to wait before ceremony, room flip after ceremony, catering staff, cake distributing, napkin and curtain rentals, no help tearing down)
-Ceremony fee: $1,000 (this pays for nothing, because you will also pay for the room flip in the service/incidentals category, so it's a completely bogus fee)
-Gratuity: $520 (15% of food and beverages)
-Taxes $911 (9.6% of everything)
TOTAL: $10,403
You may feel this is a low amount for a city wedding in 2016, but after everything Bob put my through, I would not have felt it was reasonable even if it had been free. Honestly, do you want your wedding planning process to be fraught with stress and disappointment? Stay away! read more