This shop has higher prices compared to others, and I found the customer service to be a bit dull…read more I didn't feel I was treated completely fairly, and the interaction seemed a little lackluster. It seemed like the staff was there just for the paycheck rather than enjoying their work.

I called asking about selections for blue Lotus flower and the person who answered the phone and…read morewas on shift tonight refused to answer my questions about product selection and reported that I needed to come into the store in person in order to see the product and that he wasn't allowed to give out any information over the phone because it was against Texas law to tell people about products over the phone because they might not be 21. First of all, this is a blatant lie. Secondly, whoever this employee is should be fired because why are you not giving out information when people call? You definitely lost my business straight up because of your attitude, but secondarily because you lied to me on the phone then when I called back and asked for his name, he refused to give it. Whoever the owner is, you should look into firing this employee because he clearly doesn't give a fuck about his job or any of the customers. When someone calls you on the phone and ask about your product selection, you should be more than happy to tell them anything that they would like to know. Not lie to them and tell them you can't tell them anything because it's against the law and tell them that they have to come into the store when that's total bullshit. The employee that was working at the time this review was posted is the employee that I'm talking about so if you as a boss are reading this review, then understand and know who your employee is that is honestly a complete and total fucking dick. He literally refused to answer any all questions. He basically just said this is a smoke shop. We sell smoke materials.You should fire him. Or at least train him in customer service because he sucks Complete ass.

Our favorite smoke shop to go to in Austin! Their selection is great and Abraham is always very…read moreprofessional and friendly. They also have a great rewards system!

From the owner: La Casa Smoke Shop is your one-stop Smoke Shop for all your smoking needs. We carry a variety of…read moreE-Juice Disposables, E-juice, E-Juice Devices, Dry-Concentrate Devices, Glass, Glass Accessories, Hookah Tobacco ,CBD, Kratom, Rolling Papers, Wraps, Tobacco, Rolling Trays, Grinders and Novelties all at our beautiful location. We open 7 days a week to serve the wonderful people of South Austin so stop on by

This store is excellent! Not only are the employees very welcoming but are also knowledgeable on…read morewhat they are selling! Helpful and kind. If you're around this area, this. Is. The. Smoke shop to hit up for your smoking needs.

sent me the wrong item and is now holding my money hostage while i made the return to usps, they…read morehavent returned my money because usps hasnt delivered it yet. wouldnt recommend buying from them especially online.

Wow....I love this place. You know I'll be back. Super clean. Amazing selection. Probably the…read morebiggest smoke shop in ATX and the best.

Great selection of products, great staff and great location…read more The glass , pieces , and puffco products are top notch

TLDR: if you don't need to ask questions, the selection looks fine. But don't come here if you need…read moreany help. Went there with my friend who's never had THC or CBD products. I've been in stores like this before and usually you have the kindest, most knowledgeable people. Apparently some new laws in Texas passed, so I get why the saleswoman was being careful about how to sell stuff, but she was super rude and vague and snobby about it. I personally just buy gummies for myself every once in a blue moon, so I'm not super knowledgeable about THC products overall. I've heard of things like "sativa" or "indica" but don't know off the top of my head what that means. but my friend wanted something smokable. I think legally you have to buy a vape for nicotine and then the product? But she assumed we knew that. Still don't know the rules. I gave a heads up to the saleswoman that my friend has never had any THC products before, and she's taking it for medical issues, and that we're kinda clueless about this stuff. I've gone into stores many times saying I am clueless and it's a normal experience for them to "dumb it down". The sales lady said how there was a raid down the street and how "we're asking the same questions over and over" and insinuated we were on something. To be clear, I was in the store first before my friend came in, so I did ask the same questions my friend ended up asking. We're two 30 to 40 year old women who haven't had a single substance. We just wanted answers. It was pretty offensive. She said go to another store, she's not comfortable selling to us, because "we keep asking the same questions." We were literally just trying to figure out what would be the weakest possible option, since she was new to this. Very basic questions. I know with gummies they have doses, wasn't sure about vapes. And we tried asking the same question in multiple ways and she kept shutting us down and freaking out about the new laws. I get it, be careful, but she wasn't listening AT ALL. I get that she can't give medical advice. We weren't asking for any. Imagine going to a restaurant that has wine and asking the difference between Merlot and Malbec, or what tannins are, or how much alcohol is in a glass...and the waitress telling you that you're drunk and need to leave. It was just really snobby, rude, and unprofessional.

Super friendly staff. I don't smoke often, but happened into a good amount of legit Cuban sticks…read morethat my gf got while visiting relatives in Cuba. I needed to keep them fresh for a few months so I could hand them out as gifts at a family member's summer wedding. The staff was super helpful, didn't try to oversell me on some high end, high maintenance humidor. I brought in the cigars, explained my situation, they set me up with a box that was a perfect fit, needed very little maintenance, did the job well, and was budget friendly. The cigars were in primo condition for the reception and were a big hit. I recommended Habana House to a bunch of guests at the party and hopefully sent some new customers yall's way. Thanks for your help fellas!

Very nice selection in a large and well kept humidor. BYOB. Good amount of seating and there are…read moreTVs to watch sports. Cutters and lighters are available to use and were in good condition.

AJ the owner is there every Wednesday, he's super cool and carry great products, strongly…read morerecommended this place! Big Dan,

Good vape selection. Good prices. Friendly staff. I went here as a convenient stop, got what I…read moreneeded, and was happy with everything. Would drop in again if in the area. Thanks!

LEXI FOR PRESIDENT!!! Awesome place to grab your Tokes and Smokes!!! Best Customer Service EVERread more

This place is fire and the staff posses great customer service They are very helpful and…read moreknowledgeable and stand behind their products

Always a 5-star experience at Cosmic Cowboy!…read more The owners are amazing, and their employees are always helpful, friendly, and kind. I absolutely love these folks and the wonderful business they've built. They consistently go above and beyond, and it shows in everything they do. The best of the best--you can't go wrong with Cosmic Cowboy!

I went here early in January to get the Füm device to try and stop vaping. This was one of the only…read moreshops that carries them. The guys working here are super kind and knowledgeable. They were patient with me and all the questions I asked them. This shop has some really cool glass pieces, as well as succulents, apparel, backpacks, and more. Prices seemed to be around the same as most of the other smoke shops I've been to. But the vibe here is unmatched, PLUS - shop corgi who comes out to say hi and ask for pets!!

I have been here a few times, driving from Manor, and I have to say they have some pretty good…read morestuff! It's always been consistent plus The staff is super nice!! I would recommend this place to anyone looking for a good buzz.

Good vibes, very good staff, and great products. They give free goods when you sign up for their…read moreawards program. This is the best dispensary you'll find in Austin.