The staff is always friendly! I have definitely recommended this place to friends…read more That also stay informed on any hokey legislation bs and they do play by the rules.

This place has the friendliest staff. Great pricing and know the products well. They did not have…read moremy favorite vape juice once and recommended a great substitute until they were restocked. Very wide selection and have saved me more than once when I have broken my tank glass.

This store is excellent! Not only are the employees very welcoming but are also knowledgeable on…read morewhat they are selling! Helpful and kind. If you're around this area, this. Is. The. Smoke shop to hit up for your smoking needs.

sent me the wrong item and is now holding my money hostage while i made the return to usps, they…read morehavent returned my money because usps hasnt delivered it yet. wouldnt recommend buying from them especially online.

This shop has higher prices compared to others, and I found the customer service to be a bit dull…read more I didn't feel I was treated completely fairly, and the interaction seemed a little lackluster. It seemed like the staff was there just for the paycheck rather than enjoying their work.

I called asking about selections for blue Lotus flower and the person who answered the phone and…read morewas on shift tonight refused to answer my questions about product selection and reported that I needed to come into the store in person in order to see the product and that he wasn't allowed to give out any information over the phone because it was against Texas law to tell people about products over the phone because they might not be 21. First of all, this is a blatant lie. Secondly, whoever this employee is should be fired because why are you not giving out information when people call? You definitely lost my business straight up because of your attitude, but secondarily because you lied to me on the phone then when I called back and asked for his name, he refused to give it. Whoever the owner is, you should look into firing this employee because he clearly doesn't give a fuck about his job or any of the customers. When someone calls you on the phone and ask about your product selection, you should be more than happy to tell them anything that they would like to know. Not lie to them and tell them you can't tell them anything because it's against the law and tell them that they have to come into the store when that's total bullshit. The employee that was working at the time this review was posted is the employee that I'm talking about so if you as a boss are reading this review, then understand and know who your employee is that is honestly a complete and total fucking dick. He literally refused to answer any all questions. He basically just said this is a smoke shop. We sell smoke materials.You should fire him. Or at least train him in customer service because he sucks Complete ass.

A few weeks back I went into the store and while I was waiting there was a female customer being…read morevery combative with the clerk, you could see it was making her feel uncomfortable as the lady was complaining about a vape she had just gotten four days prior, so another female tried to de-escalate the issue. But even when the second clerk tried to help the customer was complaining about the policies. And just kept going on and on. They offered her discount 5.00; she wanted a 25% discount of a 20.00 vape. If she knew math she'd know she was getting just that. She went on to say she was a hair dresser and if she messed up a client's hair she'd fix it for free. As the worker explained that she could give her the 5.00 discount and she could reach out to the vape company. At this point it was out of her control and was simply following the manager's policy. I told the lady customer she needed to tone it down because from the moment I had gotten there she was being combative, rude, and had changed the environment to negative energy. I ended up not purchasing anything and apologized to the two workers For the rude and in acceptable behavior from the customer. I stepped in. Because I am a business owner and would not accept that kind of behavior in my place of business and would never allow my employees to be treated like this. The woman was never asked to leave by the employees however I did tell her she needed to leave because she was being so rude. At the end of the day. She wanted something free. And the girls offered her different price point items made different suggestions, a 5.00 discount and nothing they offered was what she wanted. She just kept complaining about policy how she hated policy over all every where. The poor girls even apologized to her for the inconvenience. I always come in and the staff is friendly and always so clean. I come in all the way from San Marcos. I really hope Management knows what a great employee they have Gaby and Jahaz are so helpful when.

Stopped by Trippiez for a pre-roll, and wow--this place is huge! They have everything you could…read morepossibly need and more--bongs, pipes, gummies, flower, pre-rolls, vapes, pens, even slushies. The staff was super helpful and had great recommendations.

Shout out to Andrew for being super helpful and friendly!…read more I came to Austin because I was visiting out of town and I left my vape back at home. I bought a new set up, thanks to Andrew's help! He took the time to set everything up and gave me tips on things like what temperature my vape hits the best at. Because I told him I was visiting Texas, he also gave me a bunch of awesome places to check out while I was here. Thanks so much for the great service!

I had the pleasure of visiting this shop for the first time on my last trip up to Austin. I had…read moresaw some buzz on facebook and I was very curious. It was my first time at ACL and well I wanted to be cool. I had heard about these e-cigs/vapors. It reminded me very much of a hookah, but portable. I love all the different flavors so I was very intrigued. My hotel was just down the street from this particular shop and they were going to have their soft opening Saturday morning. I figured I'd check it out and see what they had to offer. If I saw something I liked I'd have myself some fun at ACL!!! I stepped in a little before they were officially ready to open, but the owners/employees were nice enough to let me in and preview the joint. I ended up trying out a wide variety of flavors at their tasting station. They have tips so you can take it off and try as many flavors as you like before purchasing. I fell in love with the Space Jam - Astro. So I decided to go ahead and purchase one of their basic intro packages. They were having all kinds of specials the first day so I ended up getting another flavor too. The build out is very sleek. I could see myself just chilling in the back and studying while puffing on some Vapor.

Our favorite smoke shop to go to in Austin! Their selection is great and Abraham is always very…read moreprofessional and friendly. They also have a great rewards system!

From the owner: La Casa Smoke Shop is your one-stop Smoke Shop for all your smoking needs. We carry a variety of…read moreE-Juice Disposables, E-juice, E-Juice Devices, Dry-Concentrate Devices, Glass, Glass Accessories, Hookah Tobacco ,CBD, Kratom, Rolling Papers, Wraps, Tobacco, Rolling Trays, Grinders and Novelties all at our beautiful location. We open 7 days a week to serve the wonderful people of South Austin so stop on by

Samantha is so kind!!! Everyone always takes care of me, always my #1 shop to stop at! I recommend…read moreall my folks to go here!!

Yeah this is a particular store they sell the followers and well my daughter happened to steal it…read moreand so I had to go back the next day and get me a whole another unit and they're pretty good for the price a lot better than just a complete disposable babe actually because of when it's time to refill you only pay 16 bucks for the refill cartridge so it works out and thanks for hooking me up

Best vape shop in the world mike was awesome…read more Thanks for the recommendations and easy checkout

Horrible pricing and No hospitality clean store tho…read more will NOT return

great service! Syed is so awesome and kind. they're always stocked! nice products and fresh.read more

LOVE THIS PLACE!!!!!!!…read more The women who work here make my day I come about once a week or twice depending on my clumsiness LMFAO But I always leave with a smile because they're funny and so nice :) thanks girls

Wow....I love this place. You know I'll be back. Super clean. Amazing selection. Probably the…read morebiggest smoke shop in ATX and the best.