With New York Comic Con coming up and much to do, I desperately searched for a tailor to resize a…read morecosplay that was a bit big on me. Upon learning about this place, I took it here and the results were fantastic! Not only are the personnel very polite and friendly, but they are very accommodating as well and handled any changes that were needed swiftly and accordingly. I can can now relax just a bit more knowing that I have a new place for all of my clothing related needs!

Their operation hours may be wrong. It states online that they are open on Sundays from 10 am-4 pm…read more(this was the primary reason I decided to visit their business because most cleaners/ tailors are closed on Sundays). Sunday morning, I arrived at 10:06 am with hopes to get a dress altered. The gate was still down when I arrived. I decided to wait a little bit in case the staff was running late or something. While I waited, I called the number listed on their storefront to verify if someone was on their way or if I was waiting for no reason. No one answered--the call just rang a handful of time and ended with a voicemail box message. I waited until 10:22 am when I decided to call it quits. Had I known they weren't open, I would've just waited until Monday to go to my local cleaners for the job instead of wasting a trip.

DO NOT USE THE WASH-N-FOLD SERVICE!…read more My boyfriend and I have been waiting nearly a week for the "owner/manager" to respond to our communications in reference to lost/stolen laundry. This is the SECOND time our items have been misplaced and the first time they have not been recovered. I am missing very specific pieces from Zara/Uniqlo and a simple response to an e-mail or call back would make a world of difference. Mistakes happen but it's not okay to be ignored, especially when we've spent HUNDREDS of dollars in this business since it opened a couple of years ago. There is also a serious lack of urgency in regards to Customer Service -- the person who made the mistake has no interest in assisting us and didn't even call other patrons to see if they have our things like she said she would (it was her idea). She did tell us that we would be reimbursed for our missing items but still... no owner/manager has gotten back to us. When we finally took our belongings, we found a leather jacket that did not belong to us and we returned it. We have gone into the business multiple times on multiple days, at different hours-- no manager in sight. We've e-mailed, we've called, we've left hand-written messages -- no response! When I went in on this past Sunday, I was told that I had "just missed him", yet "he" still did not reach out to us. This has been unprofessional to say the least and I'm preparing to file a formal complaint with Consumer Affairs.

I've been coming to this business since it opened three years ago and have never had an issue with…read moredrop off service or self service. I usually don't post reviews on yelp but after seeing the other negative review here I had to write to say that I've always had a good experience. I'll keep coming back...

Very courteous and professional . Great job.,reasonable prices . Tailor is competent and honestread more

Best dry cleaners in Inwood. Friendly staff and expert tailor. Been going here for years. Highly…read morerecommended!

Grace Cleaners is in my neighborhood and get the job done when I need them to. I visit the cleaners…read moreabout once a month to have them work their magic. They are usually friendly and super efficient. I haven't had any issues dropping off or picking up my clothes. Grace Cleaners is right off the train at 125th. They have the best location. They usually close around 7pm on the weekdays.

I use them for wash and fold. The owner is super kind and is usually able to expedite your laundry…read moreif you really need it.

I found out about 5 Boro Laundry yesterday (2/9) and immediately scheduled my pick up and drop off…read moreservice! I've been sick with the flu since Monday and needed my laundry done ASAP--I received my laundry today (didn't mind the next day drop-off this was a last minute decision on their part since business was so busy for them) and I'm beyond pleased! First off, the customer service is exceptional, I appreciate the friendliness, warmth and professionalism from start to finish! I truly thank you for your services and will be using you all in the near future as well as will spread the word!! Also, the option to have sensitive skin, dye and odor free detergent used to wash my clothes came in very helpful! They were folded neatly, bagged in a clear bag prior then put into my regular laundry bag, and the particles of my clothing looks well taken of care will it was out to wash! Best, Shana and Happy Customer!!

I am a regular customer at 5 boro laundry, since 2020 because of Covid, but when I moved into a new…read morebuilding in 2022 building with my own washers and dryers, I used them much less. On January 30, 2026, I lost my phone, debit card, and laundry card so I had to used them more particularly during this time. Life stressors, with the loss of my full-time job and taking my board exam, and studying, I was struggling with managing everything and renovating my burnt down apartment which all were highly stressful situations and a breakup as well. I was and I am highly impacted mentally and financially related to this company. With all proven factors above, I reached out to 5 boro laundry and the company customer via their website labeled contact us. I received not one response at all. service person. The laundry in question was to clean sheets, comforter, clothing via their app which is usually the way to make my order. MY clothing was returned damaged. I reached out many times on their website listed on Google which d States to contact them via email phone and voicemail and I tried all avenues with no response, related to my laundry issue. I didn't hear back from management, but when we finally spoke, he hung up on my claiming he was called into a meeting, but he called me back on Saturday, a say I work and I didn't respond. When I answered his call eventually, he claimed he called me and I didn't answer and that he cannot access email or voicemail, so he didn't receive anything. He then stated, Ouida you wrote a scathing review on Google and yelp. Then he went on to say, you had 38 orders with us since 2020, and we always provided the greatest service. He also stated that you had money in your pockets that we returned to you and that i wrote a thankful review. So, he seemingly was justifying my damaged clothes with him returning money from my pockets that I was not aware of. He then stated you gave us 38 lbs. (referring to damaged bag) I said to him I gave you the damaged clothes (12 lbs. of said laundry). I responded saying, I sorted most of the laundry in my drawers, so I gave the most damaged items. He then says you paid 57 dollars for 38 lbs. not 12 lbs. So, he says, why complain about damaged laundry if you don't send all the laundry. So, I said are you insinuating that I burnt my college logos where the pockets can't open, my sheets and pillowcases shrunk, where I cannot put my pillows in, my clothing destroyed based on giving you 12 lbs. verses 38 lbs. He claimed I didn't call him back even though as we were talking, he hung up on me claiming he is understaffed. And 2 days ago, I get a charge of 28 dollars for them washing the damaged cleaned clothes that was for damage assessment. So, they charged me for cleaning the clothes that are being assessed for damage. When I spoke to Kevin, the customer service person on Friday 4 3 26, he stated he was not aware of this charge and because i had a pending order they charged .e for the pounds assessed. In addition, when I made any order on the i cloud app, since using the app, I would always give a 5-dollar tip, the driver tells me he never received not a single tip that I provided when I requested any new order on the app, more deception, fraud and theft. I also give my clothes with every order using my 5 boro laundry bag which I bought in 2021 during covid, so not only did all of the above happen. My alleged cleaned damaged clothing was rewashed damaged and were returned in someone else's black laundry bag with holes at the bottom. I have proof of the damages the charges and re charges for re washing the accessed damaged clothes that were rewashed and probably re-damaged. I also did not receive those clothes that was given for assessment since 3 7 2026. The clothes in question are still not returned to me and in the company's possession. I spoke to them again on 4.8 2226 and they spoke of no compensation. And the way of the world and trying to survive. It is what it is. I don't even know what to say anymore. I'll take those clothes and figure it out. They said We will deliver your clothes by Friday.

So I am from the October 2015 class. I went here on 12/08/15 to get my graduation dress uniform…read more The total was 549.97 plus $48.72 tax for a total of $597.42. Today is 3/21/16 and the uniform is still not ready. The police academy wants us to have our uniform ready by this Wednesday (2 days from now) for picture day. The academy said if the uniform is not ready bu then, we need a note from the place explaining why. Wtf. I would say almost all my company/October class visited this place. Like wtf happened. Its been. 4 months and they didnt have them ready. This place is called: Blue Knight Enterprises / Police Depot (the receipt says Police Depot 3). I would never recommend this shop to get your graduation uniform. January 2016 class, upcoming april 2016 or even july 2016, do not go here. Come ask us recruits from october 2015, the mess we are in. Seriously, i wonder if we'll even get our graduation uniform by graduation, which is less that 2 weeks away, next friday. Do not come here. Trust me

Online it states the establishment closes at 5. A man at the desk states it closes at 4. Management…read moreshould update their websites and google , so other patrons don't get misled.

I usually don't have my clothing go via the dry cleaning route but I had a few dress pants and…read moreshirts that needed the dry cleaners touch as doing it at the Laundromat had negative results. Teddys cleaners in Astoria is where my cuz brings his stuff and today it's my turn . They also do tailoring as well and the time from dropping off to pick up is a day or two with prices that will have you come back when needed . 4.5 stars on my yelp meter.

The man who took over was caught charging 8.75% sales tax. Dry cleaners are exempt from sales tax…read morein NYC. He has no price list on the wall and his credit card machine is behind him so u can't see anything. I explained to give he overcharged me but he didn't want to hear it. So the business was reported and he has been made to give me the money he overcharged me. I can not be the only one and my question is what is he doing with all this "illegal sales tax" he has been collecting?

Most reliable and quality wash & fold and cleaners in the area. They were very good about not…read morelosing items and replacing anything that was. They did good work and very professional.

This place has been my favor for years! The stuff is great and they do welcome you!…read more Check this out from a friend of the store!