i have not used my propane fireplace in a while. Started wondering about my propane tank just sitting there. Called Amerigas who regularly filled and inspected my tank. Asked to have it emptied. Answer: We don't do that! We would have to take a truck off the road, and, provide a tech. But, thanks for being an Amergas customer! So, if you spend with us, we love you! If you need assistance, too bad. read more

ZERO ACTUALLY. had called 1/31/26 to order refill. am down to 20%, was told a delivery between the 10th-16th. did NOT happen. was told the 18th by end of day. here it is the 20th, was told now the 22nd. DO NOT SIGN A CONTRACT WITH AMERIGAS. i am in Maryland read more

if I could give them zero stars, I would do not use this company. I have been waiting since February to receive my gas and they have $300 of my money and I've been out of gas for three weeks and they do not care. I am still sitting without gas. read more

they charge to install the tank, remove the tank, and the rental fee will apply if you don't buy two full tanks. so you have to get 1/2 the size tank you need to avoid charges. no local call center. you can't get dates for actual delivery, they charge you for every single little service including opening a ticket for their own equipment. read more

I am a current customer, and looking to switch. A technician was out here week before Christmas, and left without filling the tank. The technician/Amerigas, later texted that there was a "delivery issue." Went out to see what the problem was - the tank gauge is detached/broken. They would contact me... that's was three days ago. The tank gauge is still broken and tank level is down to 13%, based on their internet record. read more

I am ONLY REVIEWING and giving a five star to MY DELIVERY GUY PRESTON! Hey AMERIGAS! Preston is your Authentic Customer Service rep! I recommend you make him a Service Tech to deal with customers in person! To AmeriGas customers... Calling the company is fruitless. Customer service is outsourced to Nairobi, Kenya. Make your order through your account online. Best to order when you are down to 40% and then pray you get your delivery before you run out. read more

At first they seem like a great company. I was under contract with them for a year. In September I called to check on propane prices, the representative told me $2.59 a gallon. This past week I received my bill and my 79 gallon delivery was about $.50 more per gallon. That's alot of money to be lied to about. My neighbor went with Cochran, said they are upfront about pricing, this season I need to switch. No, I do not recommend Amerigas. EDIT: So I filled out a survey for Amerigas and told them I was unhappy. Not even 24 hours later they got back to me and issued me a credit. While it shouldn't have happened in the first place, I can't complain because that tells me that they listen to their customers. I appreciate that. read more

I can almost copy and paste the review by John R. Same thing, we were on a plan and should have never ran out of gas in the first place. But, It took them 3 days to actually bring out gas then they locked our tank because there was a pin hole in my line that had probably been there for 10 years. Now 2 weeks later and we still have no gas and no one ever calls us back when we ask to speak with a supervisor. Literally the worst service I have received in my entire 52 years read more

Well here is my story... Woke up on Thanksgiving, of course a holiday, to a 65 degree house. I immediately turned on a burner on the stove and got a 1" yellowish flame, yes no propane. Tried to get through to get a delivery and every time it got to scheduling it said we are closed call back when open. Finally was able to get through and did get a propane delivery about 3:30pm. The problem is because my tank was empty they did a leak test, yup I have a leak, they capped my tank with a special plug. I asked if I got the leak corrected, and I did, could the plumber reconnect the propane line? I was told yes. Correct answer...NO. I twice tried to get Horizo, to reconnect the line but neither of the techs carried the necessary SPECIAL tool. So, I tried to get AmeriGas to come out and reconnect the line, it is now Friday, 2 days later, and I got multiple answers from phone personnel and Supervisors at AmeriGas about when a tech will be able to reconnect the gas line. I got a possible arrival for Saturday, not, I got a maybe in 3 days, Not, and I got next week! Just to clarify we use propane for heating, cooking and Hot water, so we are almost dead in the water. They seem to give the either generic answers about the tech arrival or out right lie! So here it is Sunday and still no propane thank goodness I have a Edenpure quartz heater or we would have had to go to a hotel with our Tropical Parrots. I also told them I really disliked their Automated phone system since it kept telling me to call back when they were open! Not a good response when you need an emergency delivery. One more point of clarification, the first year we were with Amerigas we ran out of propane in November, came home to a cold house after vacationing in Floriday, and again in January 2 months later. The excuse was they just purchased our original provider, Paradee gas, and had no history! I never ran out of gas with Paradee and I have a hard time believing they did not have any records on our usage. Well, Still waiting to hear if they will be here today, Sunday??? Might call again because the knot on my head is going down from beating my head on the wall in fustration. In Summary The Good was we got Propane the same day. The Bad could not get an answer about getting propane reconnected. read more

We had Amerigas for years and theyvwere extremely expensive when we tried to change they told us we were under contract so we waited and when it came time to give notice they said no you're not under contract so finally get the tanks picked up we had a credit balace of iver $200. We've called numerous times waited on hold over an hour ever time and every time they say they'll process it right away. Worst company ever read more