Amerigas was supposed to pick up a tank in my pasture. They picked up the wrong tank, taking the one from my home. I have been trying to get this situation fixed and get my tank back for over a week now. They tell me I need to speak to someone at customer service. Wait times are 75 minutes. When someone finally answers, they transfer me, and I have another wait time of over an hour. I leave a callback, get a call six hours later, and they tell me they'll have someone else contact me in 72 hours. They never call back. I'd drop Amerigas like a hot rock if I didn't have two other underground tanks on the ranch that they won't sell me and I can't have anyone else service by law as long as they own the tanks. If you are considering a propane service DON'T choose Amerigas if you have ANY possible alternative! read more

23 years as an Amerigas customer. 23 years of paying more than competitors and getting less in customer service. Finally wised up to move to Basin Coop. The experience was night and day. Real people at Basin Coop rather than call centers. Better prices by far and better service by a mile. The final insult: After paying Amerigas's high prices for 23 years on time and without fail, they are charging me a $419 tank pickup to remove their empty tank from my property. This is a poorly run business with no concern for customers and no ethics to keep them awake at night. read more

Corporate Amerigas provides terrible or nonexistent customer service. It took me two weeks and two calls to their call center in the Philippines to get a delivery. I gave delivery instructions on these two calls which were not communicated with the driver. I would recommend using a locally owned and run company that actually cares about their customers. read more

We have ran out of propane many times. We have always had all 5 tanks on auto refill, but ran out this morning and called. acct is no longer on auto refill, and if i want propane within 24 hours it will be a $300 emergency chage. no one at local office and customer service is in another country. Will look to move my business to someone else again. Have left them twice and they buy up the companies we move to. This sucks read more

F*CK this place. They rob and take advantage of people because they know gas is for some a human necessity. I have a house full of children we ordered gas on November 13th paid $972- they didn't show up until the 29th without a phone call. Y is that important? I called them on the 21st to say we were empty and they need to make sure we are there to do a leak check, at that time the rep said they'd be there on the 22nd and they put a note in the system to let driver know if call request. They locked our tank on the 29th because we were not home when they came to fill, they wouldn't schedule someone to come out to unlock until December 12th. I called four times finally got it moved to the 9th, I called again begging for someone to come out sooner and the call rep told me "she sees how many times I've called and her system is in error so I'd have to call back in 30". I'm blown away. I don't know what to do our pipes could burst, we have no heat or hot water forced to stay with a family member but so thankful we have someone close by. My only other Option is to go to the physical location and see if someone will help us. I bet the company treats they're employees like sh*t too. read more

Amerigas Bayfield District - Screen shots from our original order with expected delivery dates - Propane Near Me - Bayfield, Colorado

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Amerigas has the worst customer service ever! They filled the tank in Durango Colorado, and then disconnected the gas line to house with no contact with customer or why they did this. I have called 6X the last 3 days. BUT BUT BUT is all the out of country reps can say to me and AI crap that gets nothing accomplished. There is NO contact with customers. read more

Absolutely ridiculous and sorry excuse for a business. We are set up on auto delivery but they are 30 days late! We have called many times but nothing happens! We are at 15% full with a snowstorm coming They have their phone service set up in another country and communication is difficult and with no results. We have got to find a different propane company! read more

i would give this company negative stars if allowed. this is hands down the worst company i have ever dealt with. after overcharging me for 2 years, they began charging me for fills and not filling my tank. i canceled service and disputed the charges. they kept filling the disconnected tank and trying to charge me - even though i had a cancellation work order number. then refused to pick up their tank. i had to get an attorney involved. i wouldn't recommend this company if it was the only propane company on existence. read more

Absolutely the worst service! Propane delivery in snow country is important, but not to these people. They do not show up when promised, they do not maintain their equipment, their prices are exorbitant, and contacting customer service is a joke. Honestly I don't know how a company that treats their customers like this can stay in business. After three years of dealing with their incompetence, I switched to a local competitor and couldn't be happier. read more

For the third time in a year, I find myself with an empty gas tank that was supposed to be auto filled by AmeriGas. The first two times they skipped us saying the tank was full, even though it was less than 20%. When I called, they blamed me and my wife for not checking ourselves and reporting it sooner. This time, they just didn't show up when scheduled. I called a few days later and informed the rep that my gas was down to 8% and our delivery didn't happen. The lady literally said "Well you're lucky it's not at 0" and had no explanation as to why my last delivery was skipped. She said "statistically you should be good for 4 more days when your next delivery is scheduled. I'll give you a reference number and put you down as an emergency case." Cool... guess what... no delivery, and we're out of gas... again. Called again, they said they'll put in a work order and it will be delivered the next day by 8pm - surprise, no delivery. I called again, they said the drivers are out and there's no way to contact them except by email, but they'll put in a work order and I should get a delivery tomorrow. Guess what... no delivery again. I called and the guy at the service center said "I have no requests or issues on file for your account", I gave him all the work order numbers and reference numbers from the previous calls and he lowered his voice and said "yeah, those aren't real - they just say that when they don't want to listen to you complain. I've put in an emergency order, but really, you'll be lucky if they come tomorrow." I just saw the gas truck deliver at my neighbor's, and then drive right past my house, so I called again because, why not - and the guy said "I'll send the driver a text and see if he can turn around." I said, "You can do that?" He said, "Yeah of course, how else would we communicate with drivers?" At this point I have no idea who is telling the truth or just not interested in listening to another unsatisfied customer. Regardless, I will happily be switching to another company. read more

I have tried numerous times to contact someone in the Bayfield office and I get transferred to someone out of state after being on hold for an hour! No one is doing their job! Have yet to find a responsible person to take care of business! Horrible company in my opinion! read more