My elderly parents, ages 85 and 86, were traveling from Arizona and stopped at Americinn. My dad had fallen the day before and was pretty sore and beat up so my mom was driving. It was extremely windy outside, go figure, it is Wyoming. My mom got out of the car to check in and the wind pushed her back against her car. The man who was at the front desk saw what was happening rushed out to help her inside. My mom checked in and mentioned they were hungry and was told that there was a Subway nearby and that the wind shouldn't be too bad there. When they returned to the hotel after supper the wind was still very strong and mom knew she wouldn't be able to make it inside on her own. She called the front desk and the man came out to help. He helped my mom in, then my dad, then their luggage, and then parked their car for them. My mom asked if he was allowed to accept tips and the man informed her he was one of the owners. Mom said his kindness almost brought her to tears. The next morning as they were checking out the man, who she now knew was an owner, walked into the hotel to start his day, saw my mom and offered to get the car and take their luggage out and then help them to their car. I was over 500 miles away and a very kind man helped my parents out in a way I was unable to. Absolutely amazing representation of the hotel.
Also, my parents said the hotel had been recently remodeled and that it was done very well.
Thank you so much!! read more