First, very professionally run business by its employees. No complaints at all with customer…read moreservice. Five stars for the staff. However,... The place is too small for the volume of business they do everyday. Others have mentioned fire hazard and so forth. I don't know if the business is a franchise or if it's UPS owned, but given there is a huge UPS depot in Lufkin, you'd think we could have a larger store. You could, for instance, better compete with Office Depot on the Med. One star for the owner.

Oh, what a delightfully *cozy* little UPS store Lufkin has! I mean, who needs space, organization,…read moreor basic fire safety when you can have the full experience of a human sardine can? I was *thrilled* to learn that this is the *one and only* UPS store in town because, really, why would a growing community need more than one place to ship their stuff? That would just be too convenient. Coming from Houston, where UPS stores somehow manage to function without resembling an episode of *Hoarders*, I was simply *awestruck* by the artistic arrangement of packages on the floor, by the mailboxes, behind the counter truly a masterclass in chaos theory. I briefly considered renting a mailbox here, but hey, why bother when it's already occupied by a mountain of lost shipments? And let's talk about that line oh my , what a *fun* little fire hazard! Nothing like being squished up against a door while waiting to drop off an Amazon return. Who needs personal space when you can have a front-row seat to disorganization in action? Oh, and the staff! Shout-Out to the one competent employee (the young Black man kudos, dude), but the rest? Yikes. I don't know if they were running a UPS store or just starring in a real-time simulation of "What Not To Do in Customer Service." If I were the owner of this store, I'd be mortified. But hey, what do I know? I only have a friend who owns *three* UPS stores in Houston that somehow manage to be clean, functional, and not a logistical disaster. Maybe that's just *too much* to ask for here. #Lufkin #Texas #UPS

tried them again! awful service! rude employees! no clue what they are doing! what happened at this…read morestore!?

Everything, Every-time goes well at Ship Shop. We always rely on their friendly, competent, and…read morewillingness to "get er done" And they accomplish my goals professionally and successfully. You will love working with Katie and Cari. We

I had to ship two packages and decided to go to Cherokee Parcel Post, which I pass by every day…read more The owners were super nice and helpful, and my packages were shipped out with no hassle.

I rented a mailbox here for a while. It was not very convenient. The place closes at 5pm and I get…read moreoff work at 5pm. Unlike the US Postal Service where one can pick up mail after hours, this place closes everything down right at 5. So I was never able to pick up my mail except to get off work early once in awhile so I can rush over before they close. I wish they would have it to where customers can pick up mail after hours like the US post office. Anyways, the place is clean and nice. I can not comment much on the staff, as I did not have much opportunity to interact.

Great service. Very friendly and knowledgeable staff! I don't ship often and Will took care of…read moreeverything for me. Was in and out within a few minutes.

Incredible service! Very friendly and helpful! They can do anything you need in regard to shipping…read moreand many more things! Highly recommended

Best customer service and friendly people ever!! Always a pleasure doing business with them.read more

Really appreciate this helpful business. They take the time for one on one customer service with…read morethoughtful suggestions for savings and faster methods.

The lady that runs the place is so incredibly rude. If there was another UPS store anywhere near I…read morewould go. The rest of the team are very friendly, but she just looks at you like you're an idiot when you ask a question never smiles seems put out that you're there. She needs to go find a job that she enjoys.

I've had consistently bad experiences at this location. The staff are rude, unprofessional, and…read moreunwilling to help. When I asked them to enter the correct weight on a shipping label, they argued and claimed it wasn't necessary -- which is simply not true. Customers should be aware: shipping companies charge based on both actual and dimensional weight. If your package is even slightly over the stated size or weight, you can be hit with extra charges -- and worse, your shipment may not be properly insured. If something happens during transit, you're out of luck. It's unacceptable for a shipping store to refuse to enter accurate information on a label. UPS already has a reputation for overcharging, and this location makes it even worse. We need a new UPS Store & more than one because this one is unethical & unprofessional. If I could give zero stars I would. Avoid this store if you can -- Longview deserves better.

This is a small place. The inventory turns over slowly. Ms…read more Click is nice. She is helpful. This is the only office supply and office services store between Conroe and Huntsville. Nearly all the services that are rendered are rendered by Ms. Click herself.

What a rip off business, $2.17 for two copies. When I said boy have copies gone up, I got the lame…read moreexcuse about having to enlarge Driver's license and Social Security card, it's the law. Surely an .8 cent copy at UPS store wouldn't be so inflated. Business here must be hurting big time.

I rented a unit here for almost 3 years with the management changing 3 Times. I had no issues until…read morethe current management came in. The rent did gradually increase from $60 to $82 dollars. The last rate increase happened while they were doing move in for $50.00 on ANY UNIT. When I complained about the rent hike they said the $50 was move in only for the first 3 months and after that certain units will GO UP. Not pleased on how I was treated by the new management when I have been a good tenant. Just wanted to share my experience with parents and students that are looking to rent a storage unit.

Nacogdoches Self Storage has terrible service and no one should ever use this place! The month of…read moreFebruary they charged me a late fee without giving me a call because my card didn't work. I came in and spoke with them asking why I was being charged a late fee and why didn't they give me a call first. I pay my bills always on time. I had recieved a new card in the mail and wasn't aware the old one wasn't working on their system. No one called me, email, or anything. Apparently starting March they did a rental increase that they never told me about when I got a unit there that it'd ever increase. Never was notified by mail, email, or phone. I went into the office today the lady who's apparently assistant manager told me that they have no manager at that location and no one could give me a call. Don't make a bad decision like I did using this place I trusted!