I absolutely do not recommend this business. I was a first time contact user. I spent up all of my insurance money on contacts and glasses for the year. I was given monthly contacts.. when I called a month later and told them that I had almost gone through my contacts they were ripping. I was offered to come back in to see about getting dailies. When I came in, I found out that I should've taken a class to learn how to take care of them. I didn't know that they had to be washed. I thought that that's what the solution did that they sat in. I did not know how to take them out and put them in. Nobody taught me. I taught myself. I thought that's what you did. How naïve and foolish I was. I blame them because I was new to it. I know mistakes happen and people get in a hurry. And businesses get busy. But when I was told that I had to pay hundreds of dollars for my daily contacts, I was issued a 10% discount. I find that insulting. I hold them responsible for me not knowing how to take care of my contacts, I believe that this time the fault should've fell on them to replace my Contacts. At least work out some kind of a deal other than 10% off. I'm a single mother. that's a lot of money for me to come up with all at once. No apologies, no deals , no nothing!! Just 10% off. When I decided to go to 1- 800 Contacts, which I highly recommend and you can get an eye exam from them online free!! the contact company needed my prescription to be written a different way. The one I got from America's Best so that I could get regular contacts. Not only does America's Best do your eye exam but they also only give you their contacts so your eye exam prescription is written for America's Best contacts. They would not work with the company to rewrite. gave the company a hard time. Put me on hold for over 20 minutes. I believe that was done because they were upset. I was not nasty. I wasn't even nasty until now. And this is about as nasty as I get, I do not recommend them. I would run from them like my hair was on fire. You're better off somewhere else. In this case cheaper is not better. There's a reason why it's Cheap. And you're getting cheap service there's nothing professional about them. You don't put someone on hold for 20 minutes without coming back every once in a while and telling them you're still working on it. No matter what. They know that it's their fault that they didn't offer me that class.. they are the used car salesman of contacts. read more
