My first optical experience was amazing!! The staff and doctor went above and beyond to make it an…read moreefficient and pleasant experience. Even when there were issues with my wacky insurance , they were fun and helpful. Highly recommend!!!

From the owner: We always put our patients eye care first at our Shopko Optical of Machesney Park location. Our…read moreexperienced optometrists provide primary care for all ages, including comprehensive eye exams, prescription eyeglasses and contact lens fittings and the detection and treatment of eye conditions and diseases.

I have been going here for years and have always had a great visit. The previous Doctor was…read moreprofessional and cared to meet his patients needs/concerns. Victoria and the other girls are very professional! My last appointment will be my last visit at the Machesany location. Dr. Siby Francis was RUDE and continued ignoring my concern. After repeating myself over & over again, he seemed to be unaware or didn't care that I was upset. After my frustration, I told him I was done and proceeded out the door. He didn't try to apologize nor stop me from being so upset/leaving to resolve the problem. My family and I will not go back as long as he's the Doctor!

Had a lens fall out of my glasses and stopped in to have it reinstalled. The manager, who was…read moreprofessional and courteous, took care of the problem...reinstalled the lens, cleaned my glasses and gave me a cleaning cloth. All this took less than 10 minutes. Additionally, the repair, lens cleaning and the cleaning cloth was NO CHARGE! Great customer service! Thank you!!

First time customer, a pleasant experience for my eye exam, friendly and knowledgeable staff. All…read moremy questions were answered thoroughly.

Extremely disappointed. After being a patient here for as long as I can remember, I will never…read morereturn to Primary Eye Care. I had become increasingly dissatisfied over the last few years but continued coming because this was the office I had always gone to. This experience was the final straw. I scheduled an appointment online on August 13th, largely because getting someone to answer the phone is nearly impossible. I received appointment reminders on August 14th and August 18th. On August 18th, the office also called me to confirm my appointment. I spoke directly with someone and confirmed it. On August 21st, I arrived 15 minutes early for my 3:00 PM appointment. At check-in, I was told they were running behind and it would be a while. I said, "Wonderful," and sat down. I wasn't upset about waiting--I expected it. Five minutes later, I was called back to the desk and told I DIDN'T HAVE AN APPOINTMENT because it had been canceled for failure to confirm. I explained that was impossible. I had received multiple reminders AND personally spoke with someone from their office to confirm it. Instead of acknowledging that something clearly went wrong on their end, I was told the phone conversation never happened. Then today, August 28th--SEVEN DAYS AFTER MY APPOINTMENT--I received a text from Primary Eye Care saying my August 21st appointment at 3:00 PM had been canceled. So which is it? I was turned away on August 21st because I supposedly didn't have an appointment because it had already been canceled. Yet seven days later, their own system sent me confirmation that the appointment existed and was just now being canceled. Afterward, I learned that they did essentially the same thing to my mom only a few weeks earlier. Mistakes happen. What is unacceptable is refusing to take accountability, wasting a patient's time, and telling them a phone conversation they personally had with your office never occurred. After being a longtime patient, Primary Eye Care has permanently lost my business and my family's business. Your patients' time matters. Your patients deserve to be listened to. And when your office makes a mistake, own it instead of making the patient feel like they're the problem. I strongly recommend others consider their options before choosing this office.

This is the first time an optometrist actually explained to me the reasons the different tests and…read morewhat it meant. I had a number of concerns that he addressed during the appointment and once tested explained. I was very pleased with my appointment. The appointment was on time and took about 30-45 minutes as I expected. I have been going to an optometrist for half my life and this was by far the first time I felt like my time was considered (they weren't double booked) and thoroughly explained the tests, my results, and what it meant. Highly recommended

Had a great experience there. The optometrist was very thorough and knowledgeable! They had…read moreexceeded all my expectations and when above and beyond to make sure I was taken care of.

I had something stuck in my eye, I called day of and he got me scheduled in around lunch as a new…read morepatient. He was really nice, found the piece right away and got it out, immediate relief afterwards. Only complaint would be that he was about 25 minutes behind but that happens

From the owner: Stoneview Eye Care has proudly served the Roscoe community since 2021. And we want to help you…read moreachieve and maintain clear vision for years to come. Our experienced team of eye care professionals offers comprehensive eye exams, quality lenses and frames, and more. By leveraging advanced diagnostic technology, we are committed to improving the quality of life of our Roscoe community through enhanced vision.

I've absolutely DO NOT recommend MyEye Dr. Every single time we've been there they upcharge my…read morefamily for glasses to make more money. They didn't submit anything correctly to the insurance. Spending $600 on a pair of glasses after insurance is beyond ridiculous. Took me over a month to get it figured out. Which finally they ended up taking care of it. But it shouldn't have been an issue in the first place. My family and I won't ever go there again. I didn't care for Dr Corrigan either. She was very arrogant and dismissed my questions and concerns. Save yourself the trouble and don't go here!

Hands down the worst eye glass center I've ever been to wanted to just pay for contacts that miller…read moreeye center sent over and they were sooo unorganized and unprofessional couldn't find the prescription and when I said I would go elsewhere the girl up front gave me mad attitude - Stay far away from these people this is how businesses go bankrupt

This place is so unorganized I had an 11:10 am appointment noticed I was running late so I called…read moreto inform the office ,which I was told was fine. However, when I got there I was told they were fully booked. Do not go there they are very unprofessional and only has one eye doctor in office. Avoid this place go somewhere else.

Doctor gave me an incorrect contact lense prescription and would not replace a box of contacts I…read morepurchased because of his error. You can bet I will never go there again.

Walked in with NO appointment and broken glasses. One of the staff took the pieces and said the Lab…read moreManager would restring them in a few minutes. In just a few he brought them to me and said, "You're good to go." I asked about the charge and he said "None." I clarified that I had not purchased them from Eyeglass World and he reiterated, "No charge." Fixed glasses AND strengthened my faith in humanity. Beautiful. Thank you!

I made a appointment and was seen in a reasonable time frame. They prescribed me some glasses and I…read morehad them filled elsewhere because of costs. I picked up my new glasses and was able to see less with them on than I could without them. So I went back to Eyeglass World and they rechecked my eyes and gave me a different prescription. Apparently my eyes improved in the week that it took to get my new glasses because the new prescription is not as strong as the first one. So then they billed my insurance for another eye exam and another pair of glasses. The new glasses I can see better than the original but they are still not right. I went back to using my glasses from 2 years ago just to see decent. They are crooks there. I don't think they have any idea what they are doing and they don't honor their work

I needed a specific time for my appointment, so I had to schedule almost two months in advance. I…read moregot a call the day before my appointment confirming a different time, that doesn't work. I asked what happened to my original time, they had no clue. There are way too many other eye doctors in the area to deal with this level of poor customer appreciation and service.

Just to order contacts, I have had to pay for a glasses vision exam, a contact vision exam, and a…read morefitting exam. In total, they have gotten around 350 dollars out of me before they would order my contacts. This is not including the price of my contacts. After being a customer here for over 17 years, I'm appalled.