I usually get glasses from one of those 1 day turnaround places, but wanted to use a local company…read morethis time. When I arrived (this was on Saturday, November 1), I asked the woman at the front desk if could get my glasses on the same day. She told me no, that only one company in the area did that. I decided to do business with them anyway and asked how long it would be until my glasses arrived. She said approximately 5 days. When I finished my exam and picked out my frame, I paid in full. I then asked again how long it would be before my glasses would arrive. She said it would be approximately 5 days. On Friday, November 7, I called and asked if my glasses had arrived and I reminded her that she told me it would only take 5 days. She said "Well, they went out on Monday, so should be Wednesday next week (Nov. 12). I called today (Nov 13) and the glasses are still not in. That makes it 12 days, not 5, and my glasses are still not here. I will come back here and give everyone an update on exactly how many days it took for my glasses to arrive. In the meantime, I have decided that I will NEVER purchase from this company again.

The doctors and support staff are all very friendly. I am delighted with my new prescription.read more

Sean is great at helping choose the perfect frame. I always get compliments on my glasses…read moreeverywhere I go. All of the staff are very helpful and knowledgeable. My husband and I have been coming here for many years. I would absolutely and have recommended family Optical to family and friends

the people at family optical in rockford are awesome. especially shawn. helped me pick out…read moreframes and when they came in adjusted them perfect. love this place. best optical care in rockford. would recommend family optical - rockford highly to friends and family.

they were friendly - and the pricing was excellent. Have used them before and will again.read more

Very small place went there for the value of the eyeglasses and the exam not a place to go if you…read morewant fancy designer lenses and frames but for our needs, it was OK we don't have insurance so the price was about half of what we paid at other eye doctors for glasses and exam ex

Had my first visit with Dr. Wight today and was very pleased. The office staff are welcoming and…read morevery efficient. Dr. Wight is thorough and explains everything as he goes along. Prices are excellent! I have vision insurance, and it was easy to use. I was very pleased with everything about this practice and made my next appointment well in advance since it takes a while to get an appointment. That speaks to how pleased are with Dr. Wight. I'd rather wait for quality than get right in to see someone not as skilled as Dr. Wight. I highly recommend Dr. Wight Eye Care!

I understand they provide quality eye care but 3-4 MONTHS for a simple eye exam? Come on! Find a…read moresolution.

** left the same review on google because of how rude the doctor was**......My mom asked the doctor…read moreif insurance would cover my little siblings' glasses in addition to the visit. He scoffed and said "Its not like Im gonna treat you better because of your insurance" and something along the lines of "you can go ask them upfront". He came off rude for asking a genuine question. She simply wasn't sure if insurance would cover both things like our last eye doctor, we weren't asking to be treated better..? Even my little siblings picked up on this and felt uncomfortable. Didn't catch his name but he was the guy who was balding in the middle with hair on the sides. Front desk girls were very attentive and kind. We'll be finding a different place

To put it mildly, this place took complete advantage of my wife last year. I didn't know until…read moreafter the fact that they saw our 11 year old daughter without my wife, because of 'covid protocol', which upon asking another eye doctor is actually illegal. We had eye coverage from work and somehow still got charged $500 and no one would explain why or where the charges came from. After asking around for another eye doctor, who made us feel like long time family members, they also stated our daughter did not have bifocals like my wife was told! I don't doubt that half the reason our daughters eyes are worse is because of this place. Dont go here, they will take advantage and over charge you! Be careful!!

If you're looking for the kind of service you didn't think existed anymore and a level of expertise…read morenot found in shopping mall glasses stores be sure to schedule an appointment at this clinic. An example: I'm rough on my glasses and, as a result, have gone through several pair in my fifteen or so years wearing lenses. On one such occasion I managed to snap an arm off of my glasses a day before I went on a family vacation. In a panic I went into Northern Illinois Optical to see if they could somehow reattach the arm. Without an appointment they offered to grind the lenses in my broken pair to fit a new frame and only charged me for the new frame. I walked out with new glasses a half hour later. Remarkable. Now that might be an anecdote but it merely illustrates a pattern of kindness, professionalism, and experience that I find unparalleled in my time wearing glasses.

Horrible customer service. You will wait forever. The nurses are never at the front to help…read morecustomers. I would not recommend coming here.

Love this place because they treat you like family while keeping a very professional environment…read more If you think about it that's a pretty neat trick. Because of their eye professional Shelvy they have earned my business for life. Thank you again for your wonderful service ! I highly recommend All about eyes, Jon Paul Agustsson

Worst place I've ever had to deal with! 4 frames that kept breaking and I get blamed for breaking…read morethem! Forking over 1k worth of money to this place! Stay away and find a better place that's not overpriced and inconvenient. Then want to claim that my expensive overpriced lenses have to be replaced because there have been to many frame replacements! I'll never do business with this place ever again! Worst experience!

Best experience I've had at an eye appointment. Dr. Richard Alexander was very informative and…read morepersonable. They answered every question clearly and made sure I understood exactly what him and his staff do to ensure you and your vision are taken care of. You can tell he enjoys his job and truly cares for his patients! I recommend him and his staff 100%

Dr. Susan Penner is a very good Dr. She is knowledgeable and will get the help you need…read more Both my husband's and my visit went well. I'm glad to have found her as my eye care provider. Also they have state of the art machines. The staff also are thorough and courteous!!