they are a rip off and scammers. asked me over $600 to replace a double reaker and a gfci, both of this cost $30 together and i could have done it myself in 15 min. do not use this company!!! read more

Dangerous negligence--Technician destroyed my heating system during a snowstorm. American Home Shield dispatched "American Team" to replace one zone valve, but their technician miswired the component, causing a surge that burned out two zone valves and my aquastat. I am now left with no heat in the middle of a snowstorm due to their technical incompetence. The customer service response was even worse than the repair. They admitted no fault and told me it would take 5-10 business days to fix the damage they caused. When I requested to speak with a manager, I was promised a callback that never happened. They have shown a complete lack of urgency and zero regard for the safety of my home or family in freezing temperatures. Three weeks later called me to schedule for my follow up service. Avoid this company at all costs. They are unprofessional, technically unqualified, and will abandon you after damaging your property." read more

Update on 2/7/2025 review Well, the part that "the team" was waiting on magically arrived over the weekend. I very reluctantly scheduled service for Friday. I took two days off already and now am out a third day. If you have considered using " THE TEAM", I suggest you RUN as fast as you can to look for another HVAC provider!!!!!!!!!!!! read more

By far the worst contractor I dealt with. Through American home shield, unfortunately these guys were assigned. No heat for 3 weeks. These guys don't care what the customer goes through. They gave an appointment on 28Dec24 when our HVAC broke. The technician came 2.5 hrs late. Diagnosed the problem well (only positive) After that they said they ordered the part on Monday. ETA 3-5 business days. When I called on Friday the item is backordered. Wouldn't these guys know that is back ordered? Very poor communication. The lady not happy when I call multiple times to check and doesn't pick up phone. Then the following week they said they ordered the part from another vendor who said couple of days. And I called after couple of days they said another 3-5 days. All this while we were having snow storms. They said they ordered it from another vendor. It is a common part. They would not give the part # or have it order it ourselves. Finally after 3 weeks they call that they have a part. 3 weeks!. Few days ago, I could not take the cold anymore and I had to finally pay out of pocket to have it fixed myself and those guys have this common part in their warehouse fixed it following day. Stay away rom these guys !!!! Advice to American team Inc.- Please care for your customers especially in these conditions. Make an effort to understand them read more

American Home Shield dispatched American Team to our home 4 times and they were still unable to solve the problem with our furnace. Over these 4 service dispatches, they claimed to have replaced our pilot and performed various other services. When we finally called in a different Service Pro, they correctly diagnosed the problem on the second visit. I also saw them remove the part that American Team claimed to have replaced. It was clearly not a new part but rather dirty and old. American Team did not fix the problem with our furnace and lied to us about the work they performed. American Team could not solve our problem, was a waste of money, and was deceptive. read more

The two technicians Charles and Danny were so polite and attentive to the customer service today. They called before they came and asked if I had any question when they were finished.The technicians came out a week before to access the heater. After several attempts to fix, they told me what part was needed. The office called to scheduled my appointment for the repair. It was all handled very professionally. I will definitely use them again. read more

had an entirely new home hvac system installed to replace my old outdated units. the installers were professional and efficient. Plus the guys took the time to explain the system to me. they were very neat and cleaned up after the installation. I am very pleased and would do business with them again. read more

American Team was dispatched via my home warranty company in June for my AC unit. Said I had a leak and was told I could use sealant and just pay for the freon and that it would last the rest of this summer and hopefully next summer. Cost- $600 because Bud felt bad for me. I should have known right then that I was being scammed. Fast forward THREE WEEKS and my AC doesn't work. Company comes back out and Lewis, the repairman agrees I need a new system. Great, right? Instead, I get an estimate for a replacement evaporator coil and it's going to cost $3,090. Wait, WHAT? Call Bud and he says, "I never told you it would last, but it did for a while." Ummmm, three weeks is NOT A WHILE BUD! So, AVOID THESE PEOPLE AT ALL COSTS. Liars and thieves who I will be seeing in small claims court. read more

On April 3, 2023, American Team Inc. came to my home and rental to conduct an annual tune-up of my HVAC units. They determined that the evaporator coils on both units were leaking and not cooling, the estimated cost was $4110.00 for each unit totaling $8220.00. I obtained a second inspection of the units from a different company and they determined that both units were actually working properly and the evaporator were not leaking on either unit. read more

On the first very hot day this summer, our air conditioner stopped working. I called American Home Shield (AHS), my warranty company, and they going assigned Quality HVAC. They came the next day and even though I'd told their office that our air conditioning unit was on the roof, which required walking up 2 flights of stairs & then using a ladder (which we supplied) to climb from our deck to the roof, their technicians were very unhappy. They never looked at the air conditioner but said the filters were dirty & needed to be replaced. We replaced the filters the next day & the unit still would not turn on. I called AHS & they re-assigned our case to American Team. They came out a few days later & Will, their very knowledgeable technician, instead of going up to the roof to check the A/C unit, went downstairs to the basement to check the furnace. We were puzzled. Neither my husband or I know anything about air conditioning or heating other than if cold or warm air flows out of the vents when the unit's turned on, it's working. No air flow, it's not working. Will very patiently explained that the furnace controls the flow of air for both the air conditioner & the house heater & that our furnace, not our air conditioner, needed to be replaced. Aha! Unfortunately, there was much confusion with the AHS ordering process & we had to tough out a month without central air. I was very fortunate to connect with AHS's Social Media Customer Service Representative, who was incredibly responsive. She stayed on the case & was in continuous contact with the owner of American Team, the warehouse & me until the furnace was delivered & the installation completed. American Team responded to my emails & calls religiously, sending 2 excellent techs to remove our old furnace, install the new unit & connect it to the ductwork. This was big job & American Team's Charles explained each step of the process, making sure everything was working correctly. They also installed a new thermostat to ensure compatibility. We're cool again & very thankful to have American Team assigned to our case. read more

DO NOT use this company. If your home warranty company recommends them, ask for a different company. The 1st gentleman that came out to my house said my a/c unit needed to be replaced. The 2nd guy was rude. He asked me questions, but before I could answer he rolled his eyes. He did it multiple times. Then, he tells me to forget everything the 1st guy said. They were unprofessional and arrogant. He leaves and knocks again. He says that I didn't pay. I went and got my check book and showed him. Worst company I've ever dealt. DO NOT USE CASH WITH PEOPLE. read more

This is by far the worst company ever. I would strongly suggest that you look elsewhere. The technicians are not reliable and very inconsistent. Unfortunately, I have been using them for years to service my rental properties but it seems like over the last 2 years they have hired techs with no experience or punctuality. You can call the 215-675-3500 line and I guarantee they will not answer. They will keep shuffling you around until you get so frustrated that you give up. If you do give them a chance, use a credit card so you can dispute the charge with the credit company when they give you piss-poor service. Thats just my $0.02. read more

I called American Home Shield -my insurance-for a garage door repaid and they assigned me American Team. The appt was set up for next day and TJ phoned me to confirm and upon arrival. He was incredibly nice snd professional and knowledgeable. I'm so glad to have had them assigned to me and will request service from them. This company is lucky to have TJ working for them. Bravo! read more

There are businesses out there that "get" customer service. American Team is not one of those businesses. From the frazzled and snippy sounding receptionist answering the phones, to the techs who fail to fix the problem and rush out the door 15 minutes after they arrive - American Team leaves a lot to be desired. The tech who showed up to fix my AC - in the middle of a heat wave - immediately decided a dirty filter was the problem. He removed the filter and rather than waiting to see if ANY cold air started to flow, he was out the door. I don't think he was there 15 minutes, and I had waited almost three days for them to come out from my first call to my home warranty company. I called their offices two hours after the tech left because the temperature in my house went up - not down. All I got was an answering machine. No one called me back. When I called again the next day - a Friday, I was told "the next available appointment is Monday between 12 and 3." I didn't even get an apology for the failed work until I made clear - without yelling - that I was extremely dissatisfied with the service I was receiving. Even then, the receptionist kept repeating when the next available appointment was. What happened to customer service? I work in an industry that requires me to be responsive to client needs and requests. If I failed to complete a project properly, I would be made to go back and do the work again until it was right - and do so immediately. I would not be permitted to move on to another project. Is that the American Team model? Because they work for a home warranty company, is their M.O. to run around collecting the deductible checks, fail to do the work properly, and then run off to get the next check? I wish I read about them and the handful of negative posts on several sites before I let them into my home. I would have insisted my home warrantee company send a different contractor. If you are thinking of using American Team Inc. - think twice. Because more than likely, you're going to have to have them come out at least twice to fix the problem. read more

Horrible experience. They were deployed by AHS like many other reviewers here. Because of AHS lack of responsiveness, I am still sitting here in August with no ac, suffering through one of the hottest summers in Phila. Started requesting service in June. That's not American Teams fault. But after giving up on the warranty company, see them in court, I started getting estimates from hvac companies. They all said my 15 yo ac shouldn't be repaired it should be replaced because it is an outdated system. They were going to do repair that would have cost me $1400 , and I'd have been stuck in the same situation next year. THAT IS their fault. The receptionist wouldn't answer the phone for me til I switched to my work phone which she did not recognize. She picked up then. Kristi never called back ever. I see she posted a 5 star review here. In conclusion, RUN read more

Had them come out through a home warranty program to look at my HVAC as my AC unit stopped working. The tech was here for 10 minutes and deducted that my unit was dirty and needed a cleaning and ..."everything would be ok. get a new filter every month." He said he could clean it the next week for $2k-3k. Not being born yesterday, I knew this couldn't be right. Had an independent team come look at my unit. Within 20 minutes they had detected a broken compressor and a leak in the coil. Clearly just interested in showing up, collecting the service charge through the warranty company and throw out a ridiculous estimate. When I didn't bite, he couldn't leave fast enough. During this pandemic, it was a risk to have them in my home and around my family. I am furious that I allowed this to happen and put my families health in jeopardy. read more

TELL YOUR HOME WARRANTY COMPANY YOU WANT ANOTHER CONTRACTOR ASSIGNED TO YOUR PROJECT! Home warranty company sent these guys out to handle a leak. The tech immediately said it was a clogged vent. As he attempted to clear the clog, the sludge that was in there shot all over my husband.No biggie really, we laughed it off. He assured us that the issue was clear and we shouldn't have any other problems. Imagine my surprise when the insurance adjuster comes out the next day to evaluate the damage caused by the leak only to find the system STILL LEAKING. Basically what he did was blow the sludge (what didn't land on my husband's shirt) back into the pump and broke the pump. Now they won't come out for another 4 days to fix the problem THEIR TECH caused. The office staff is insanely rude, telling me I should come and sit with her in her home office because she doesn't have air conditioning either. The most ridiculous experience I have ever had and customer service just doesn't exist with them. Take any other option offered. There's a reason why they only have 2 stars here. :( read more

I had an A/C issue. The unit stopped working during a heat wave. I contacted my Home Warranty company, and they directed me to America Team. Gustavo (Gus) showed up as expected with a helper, and the problem was quickly identified. Rodents had gotten into the compressor and destroyed key components, along with electrocuting themselves. Not only did they repair the damage (unfortunately, not under warranty), but they cleaned up the debris! These guys are getting beat up on this forum, but I thought I'd share a positive experience! read more

AHS sent them out to work on my hot water system. They inaccurately assessed the leak out of a ball valve that was obviously corroded and instead went for the expansion tank and a pump flange. When doing the pump they pushed my main inlet out of place on the entire other side instead of disconnecting the line and did a shitty job of fixing it so it's still leaking. They went back to AHS to cover it but I'm over my coverage limits now because of an issue they created. They refuse to fix it stating it's going to cost another $1400 to piece back together something they broke. read more

Horrible horrible experience. Like many others here, American Home Shield sent them out. The gas company had FOUND a leak in our furnace; I listened to the meter go off myself and had the info documented on a tag. This person came out, with soap, said his meter didn't work, put soap in two places, and reported that there was no leak. Further, he was all out nasty with us, like we were imposing on him to ask questions, etc. He called his supervisor on the line while we were there, and we listened to his supervisor abuse him verbally and us. Later, we got the supervisor back on the phone and shared our lousy experience, and the supervisor told us that maybe he'd fire the guy (knowing this would upset us). From reading the other reviews, my guess is either a) they send their worst people out on AHS calls, b) they hate dealing with American Home SHield and are told not to find a problem c) they're paid off by American Home Shield not to find a problem. read more

Earlier I posted a negative review about this company due to their not returning 3 (at least) phone calls - which still stands but I must add another detail that amounts to a vast improvement. AMHS did get us in contact and my wife who interacted with the tech. subsequently raved about the service. Saying that the tech. was able to do what no other HVAC person ever did "Break down a complex HVAC system into simple layman's terms with great professionalism". The job is not done yet but the boss insist that we use American Team and I am okay with that. read more

Dealing with this company was the WORST experience I have ever had in dealing with any home repair company. Problem was worse after the tech left than before he came. They were rude and dishonest. AVOID AT ALL COST. Wish i could do 0 stars. read more

Had to use them through my home warranty company, AHS, for my boiler. Would rather chew glass while walking on coals than ever do "business" with them again. The tech was extremely rude to my wife during his time in my house. He looked at the unit for about 10 minutes and after calls with his manager and then wife he decided the unit was not able to be fixed. He also didn't clean up after himself and left black soot all over my basement. I contacted the company directly to explain the situation and the manager agreed to waive the deductible and rip up my check. Well, the check was cashed the next day. These people are crooks and should not be trusted with any home system. read more

American Home Shield sent them out to repair my AC unit, after sending someone else out that couldn't properly access the job. Worked with them to get a new AC unit purchased and installed. Everything went fairly well until install day. The guys were nice and actually did a good job...or so I thought. This was on a Friday, and by Sunday I had water coming through my second floor ceiling (right under the A/C handler in the attic). If that wasn't enough of an issue, the outside unit ran constantly, never once shutting off. Called Monday morning and they sent someone on Tuesday. Meanwhile my ceiling is leaking and warped my one bedroom door frame and the outside unit remained running 24/7 for 5 days. Again, the guy that came out was nice enough but it took him several hours to fix everything properly (explains why they were done pretty quickly the first time). They did reimburse me for the contractor I had to have come out to fix my door. Had they done the job right the first time, I would have been able to give a much nicer review! read more

Had to wait a week for an appointment for our boiler. Tried calling 3 times. Never answers. Left 3 messages. Tried to confirm appointment Never called back read more

If I could give them zero stars I would. I was assigned this company by American Home Shield. They never contacted me, answered their phone, or returned any of my calls after more than a week. I had to go hire my own person. I can see from the other reviews that bad service is a common thing for these guys, and doesn't say much for American Home Shield either for using someone like this. read more

My home warranty company sent them out to fix a flow control valve...they charged AHS over $800 for less than 2 hours work and less than $100 in parts. When I called to speak to the manager, he told me that their policy is not to discuss their billings and he was not under any obligation to do so. I would never use them again. read more

I am surprised by the negative reviews. I also had this company out for a heat problem. One of the coldest days this season. After spending 25 minutes trying to fix the technician recommended replacement. it took a few days to get authorized by my warranty company, i bought a few space heaters. as soon as American Team received my unit, they called and scheduled the install. Im up and running, nice and warm. Maybe I could have called a private company, but for the money I saved in my pocket Im glad waited. Great company, read more

These guys are a bunch of degenerates. They are quick to take your diagnostic fees & other fees. They will NOT pick up & will NOT answer or respond. I am going to PUT a review on EVERY website possible. Do NOT deal with them at ALL personally or even if your warranty company provides you with their name. This company NEEDs to be put OUT of business. I will do everything in my POWER to make sure this happens. As a person who owns their own business of 500+ employees I know how important customer service is & these people have NO clue what customer service means. STAY the HELL AWAY from this COMPANY. read more

Worst company ever I dealt so far. From 3 months they have been stalling to fix my rental units Central A/C. Imagine without AC since May till August. The entire summer my tenants are using window A/C that I bought till the problem gets fixed. NO ONE RESPONDS CORRECTLY IN THE COMPANY. I would not recommend this company to anyone. I had to deal with them because they are American Home Shields choice of contractors for the warranty work. Warranty company has authorized the work order and part since June 25th, still no one came to fix it. They don't even pick up the phone or return your phone call if you leave a message. There are lot better companies out there. JUST SAY AWAY FROM THIS. read more

If I could give them a zero I would!!! They came out only because of the trash of a home warranty I have with American Homeshield. He came out and stated that the A-could had a crack and needed to be replaced but I would need to pay for the R-22 refrigerant. The cost was $875 out of pocket. So naturally I paid out of pocket for a second opinion. I watched the tech use a pressure meter and sure enough, no leak at the A-coil. Went outside and in 30-second the meter went off and there is a leak at the bottom of the condenser coil on the outside unit. Recommendation was a replacement of the unit since it is 15-years old and sealant would not solve the problem. Shame on American Team for failing to do their job correctly. Shame on AHS for sending a tech out for the same issue for the last 5 years and not identifying that the issue is not resolved by adding R-22. Stay away from this company as they lack basic HVAC knowledge. Stay away from AHS because they are simply incompetent. read more

Our central air wasn't blowing cold air anymore so we went through our insurance company to get it repaired. They set us up with American Team. After reading these reviews, I was worried about wasting my time and money with this company. I even called my insurance company back to reschedule with someone else but wasn't able to. Fast forward 3 days later, the technician arrived. He did a quick check on the thermostat and then we proceeded to the roof where the ac unit was (we live in a condo in Philly). He checked it out for about 5 minutes and determined that it was the computer module thing that needed to be replaced. However, he was able to do a quick fix with the wiring and we now have cold air again. We still need the part and it'll take about a week but at least I'll be cold in the meantime. Jose was courteous and friendly. It was 93 degrees that day but he still remained professional and had a good attitude. I know a lot of these reviewers unfortunately had bad experiences but luckily, Jose didn't tell me to "just replace it with a new one". I even called after he left to see if there was anything else I had to do and after 3 rings a very nice lady picked up and answered my questions. I wasn't on hold for 30 min or anything like that. I'll definitely recommend this company to my friends and neighbors. read more

They called 30 minutes before arriving and arrived on time. They solved both problems quickly, had supplies in the truck, and gave me a good explanation of the issues. Doesn't get much better than that. Thanks. read more

This company is polite and did great work. I used them through my home warranty company and they were the only company to come to diagnosis the problem correctly (after one company tried to get me to pay $600 for Freon i didn't need). The guys who came to install couldn't of been nicer and installed an entire new unit for us. read more

If you live in Center City Philadelphia, don't use this company! They show up, say they can't find parking, and leave... rescheduling 8 days later, and do the same thing again twice now. I even offered to pay for a garage .25 miles away, which they rejected. Said i was responsible for getting them parking within half a block. Clearly not able to service city residents! read more

They are very accommodating and the office lady is also very courteous. The techs they sent are knowledgeable and explain everything in detail. read more

Similar experiences to everyone with low ratings-horrible customer service,no follow up and technicians who do not do thorough work. Our air conditioner was running, but cold air was not circulating through the house. This also was a home warranty claim. The technician came out within about a week, spent 3 minutes at my house, and left telling me that it was a waste of time to troubleshoot, as our unit was old. He was recommending we get a new unit, and that the insurance company would follow up. A week goes by with no follow up. We call, only to find that his report stated he couldn't access the unit as it was underground(inaccurate-we accessed it by kicking dirt with our feet away from the screw). We reschedule. The same technician comes out-spent 6 minutes at my house, never turned the unit on, again said it was a waste of time and left telling us he was recommending a new unit. We were denied today due to an inaccurate report indicating that he trouble shot and found the issue to be rodent chewed wires. But again-he never turned the unit on, or troubleshot anything to define our issue. Essentially, they took $85, fabricated a report, and did no work. In both cases, he left no work order or report for us to reference. Do not do work with this company. They are crooks. read more

A service provider from American Home Shield - my heat pump broke - a circuit board failure on a 2 year old heat pump and the "technician" (which is a stretch) asked my wife if we could have had a power surge and she said "I don't know, maybe" and he reported a power surge to AHS, wherein the repair is not covered. DO NOT WASTE YOUR MONEY ON THIS COMPANY, FIND A REPUTABLE SERVICE COMPANY read more

DONT USE THIS HORRIBLE COMPANY!! Our a/c wasn't working. We contacted our home warranty provider, they dispatched this HORRIBLE company called American Team to our home. The guy came in went downstairs and opened the heat pump up said filter was dirty and that the unit needed cleaned (keep in mind we have a very reputable Heating & cooling company in Allentown service it yearly!). Said it would cost $600- or if we wanted a 'bandaid' fix he could pump more freon in the unit to alleviate the issue since we were selling our home. ( he was probably at the house 10 mins- didn't really look at anything). Talk about horrible code of ethics. Long story short, he left later that evening the issue happened again- we decided to call the company we use yearly to see whats wrong- within 15-20 mins of looking at the AC unit and the heat pump running test he found that the thermoal expansion unit was broke and leaking and now were paying almost 900-1,000 out of pocket because American Team doesn't have knowledgeable staff nor is there receptionist very helpful. American Team claims the technician said we needed to have the unit cleaned before they could find the issue when clearly Burholders in Allentown (which I highly recommend by the way- GREAT Company) found the issue in 25 mins after coming here and also noted that it was dirty and was in plain sight leaking...Keep in mind his American Team's tech that came was NOT knowledgable, didn't even find what the issue was..... So now we are fighting with the home warranty company to get the service fee of $75 back..BEWARE OF THIS COMPANY---------THE WORST CUSTOMER SERVICE-------VERY, VERY, UNKNOWLEDGEABLE STAFF. read more

Avoid this company at all cost. Like many other users have posted on here, I had to go through them because of my home warranty company. My York HVAC central air unit broke and the AC stopped working. They came out and said that the condenser was not working because the electronics were bad. They said that I would have to replace the condenser unit. Ok, well what about the air handler inside? A quick search on google shows that you shouldn't install a condenser with a different make and model air handler unit. They say it will be fine. So they come out and install a Lennox condenser with and hook it up to my York air handler!?!?!? Now my heater doesn't work because the YORK air handler doesn't talk to the LENNOX condenser. They say it's not their problem, I have to go deal with the warranty company. They also charged me $200 for four plastic legs that only cost $7 to raise the unit off the ground a few inches. Absolutely one of the worst companies I have ever dealt with. They are a dishonest company that does poor service, is not knowledgeable about the products they deal with everyday, does not stand behind their work, and tries to rip off their customers. Save yourself a lot of time, money and headaches, AVOID THEM!! read more