up will make it more effective:…read more I ordered four wheel bearings from Detroit Axle, but the parts never arrived within the promised timeframe. I returned the order and was told multiple times that my refund would be deposited into my account within 5-7 days. It has now been well beyond that timeframe, and I still have not received my refund. When I contact customer service, I get conflicting information--either that the refund is on the way or that I can only receive store credit. The communication has been poor and inconsistent. I was originally told I was eligible for a refund, but the issue remains unresolved. Very disappointing experience. Rating suggestion: 1 star if the refund still hasn't been received.

Ordered a wishbone set up for a 2012 Ford fusion SE For the…read morelower control arm They only sent me the lower control arms, two times like it's hard to read a shipping label put something in a box confirm it and ship it And then they didn't offer any express shipping for the inconvenience Terrible experience Customer Service was extremely unprofessional considering the outcome of the situation that could've been dealt with much more professionally

this was my first time here but have frequented it's brother Highway Auto. why buy new especially…read morewhen chances are, the part will going under the good anyway?! where else can you get an alternator with a lifetime warranty for $39.99??!!? sure beats the $190 I was quoted from the local auto parts store. this place is perfect for those who: 1. don't want to pay full price for a new part that will work as good as a used part. 2. don't want to over pay to take their vehicle to a shady $60 an hour shop just to have to take it back multiple times for unrelated issues. 3. love spending a sunny afternoon saving money doing maintenance on their vehicle. you "can't" work on your car because you don't know how?!? that's what YouTube is for!! :)) rock on Ryan's!! You're a hero to all of us that don't want to burn hard earned money out the exhaust pipe!

I'll just say the facts and not embellish…read more They provided great service when informing me about the process of receiving an engine, and wrapped the engine tight and secure when delivering it to me. Absolutely lovely. However, the engine has low compression and I need to take it out of my car to get another one installed.

The guy who helped me today was a racist! He didn't want to honor my warranty on my battery. He…read morethought I was lying about having a receipt which I did. He tried to tell me I was past my 18 month warranty when in fact I still had 29 days left on it. Then he had to test the battery just to make sure it was dead. Dude, why would I bring the battery here if it still had juice in it? Then I tried to ask about any additional warranties for the new battery and his response to that was abrasive and rude. Never gave me eye contact and when I said Thank you and I hope you have a nice day the asshole didn't even say anything back. But the gentlemen in front of me he helped prior he was polite as hell too. FYI I am a African American man and these are Caucasians who treated me this way at this location.

There are two kinds of auto parts stores. The first and more prevalent is the national chain store…read moreinside an instafab building staffed with indifferent employees trained to look up parts in the computer and deliver them from the back room. They do not have scarred knuckles or dirty finger nails and they most certainly do not know the difference between a limited slip differential and a Knutson valve. These places are endlessly frustrating for customers who know what they're doing. Then there are the other kinds of auto parts stores. The rare business run by competent professionals who have seen everything, turned many a wrench in anger and know exactly how to fix the rotted kickdown mechanism on your beaten-up clunkbucket. This is Hastings. Walking in, the store is large and open with a the right mix of tools, fluids, consumables and floor stock to get easier jobs done, no barrage of frou-frou garbage to shine your car tires, no tweety-bird floor mats, no bullet-hole decals. As you walk to the prominent service counter you notice a comforting odor of WD40 and engine oil, think of it as a sign. These guys get straight to the point, provide insight and help on questions you have, often everything you need in stock by a quality brand and at competitive pricing. What sends this place over the top is in the back though. There you'll find one of the most competent and speedy machine shops you'll ever have need of. Swap out some bushings? Ten minutes. New wheel bearings pressed in? Overnight. The machine shop alone is reason enough to frequent Hastings.

Went in this store to buy transmission fluid the only person was employee ( RICHARD ) behind the…read morecounter at the time was SUPER DISRESPECTFUL ( Normally when customers walk through the door ) the acknowledge you with a hello , he said nothing,that wasn't the problem I was buying 2 more bottles 2 more quarts , of the same product I had bought the previous day , I asked for his assistance ( he did come over to where the fluid was but rather than show me which was identical to what was on the receipt in a nasty tone to look at the receipt rather point to the exact one ( he's standing right there , I eventually the figured out application I needed once I got got back home the counter, he's staring out the window I had to grab his attention to acknowledge me it went down hill even further with his rude behavior, I know the other employees don't give this type of HORRIBLE SERVICE as if I was someone he despised for some unknown reason , I thought about how cruel his attitude was over night and decided to return this purchase, this isn't my first bad experience at this store So even though it's the closest one to where I live, I WILL NEVER GO BACK , there are two other competitors close enough to not have to put up with this disrespectful behavior

I went in to use the scanner tool today, which I have used multiple times at this location. Today,…read moreI was told they do not let people use it. When, I told the gentleman that I had used it multiple times in the past he said "one of us needs to be present and I'm not going out there." Terrible attitude. Terrible customer service. It's a shame because I used to come to this location all the time. Going to auto zone down the street from now.

The staff speaks Volkswagen very well…read more.. Very convenient location and the staff are the greatest. There's a couple of caveats: 1) $50.00 invoice minimum 2) You must call your orders in ahead of time 3) You must come in with an order number, absolutely no counter orders! They often have a number or options and price points per part, if you drive a VW or Audi their prices are comparable if not lower to quotes I see online and its a reputable business that you can come right back to. I've gotten great advice on a number of maintenance questions that have come up. (Wink, wink: this is where your mechanic is ordering parts from...)

The best place ever for parts and they get it right the first time. All and above all expectationsread more

As far as auto parts store goes, this one is fine. This location is new, they have a good selection…read moreof both cheap and higher end items and the help was courteous and quick during the transactions I've made there. Where this place loses the other 2 stars at is the clientele. Yes, I realize that includes me but bear with me here. Oh my God, where do I start? I had to visit this store about three times this past weekend and each and every time, there was an absolute moron in front of me. If it wasn't the guy loudly dropping the f-bomb while "speaking" on his Nextel phone, it was the two young dudes trying to hit on the girl behind the counter (guys, she is being paid to be nice to you. Keep that in mind) or the other old dude yelling at his daughter(?) and the poor guy behind the counter because they came totally unprepared with what fluid type they needed. Yes, the counter boy should absolutely know what kind of transmission fluid you need you dope. /eyeroll So, weigh the benefits of a good, well-stocked store with decent help vs. horrible customers who will most assuredly make your trip 10 minutes longer than it should be.

Went in to do a simple tool return and buy some brake cleaner. Not a single other customer in the…read morebuilding. 3 employees standing around talking to each other, one of them told to wait for a 4th employee to help me. The 4th employee was busy with a parts delivery from another store. Waited 10 minutes and left when it was clear the 4th employee wouldn't be done any time soon and the other 3 weren't going to make any effort to help me.

The team of Corey (sp?) and Tommy working the evening I had a dead battery proved to be exceptional…read more- two great O'Reilly (in Royal Oak) employees who showcase by example what outstanding customer service is and should be! When no one else was offering to help with a battery and its replacement (from reasons that ranged from the obtuse of my "model / make car couldn't be done" to "we close in 30 minutes, so no" ... they answered the call for help and did the battery replace for me - just great service all around!

Modern two story building purpose built for auto parts, upstairs is storage. Private parking lot,…read morejust off of busy Woodward. Clean, bright, with well labeled aisles. Lots of parts rack space behind the counters. The staff is kid of stand offish.

I'm shocked I haven't reviewed them before. Wetmore's is my GO-TO place when I have an issue with…read moremy car. They have replaced my lights, replaced my car battery, run diagnostics whenever I think something is wrong. These guys here are the best. They seem very honest also. Shout out to Ken! Sometimes they will lend you a car while yours is being worked on. It's a really nice perk.

High recommendation! Very honest and fast as possible! Very kind and helped us out when we had some…read morecar issues right before Christmas on a 2009 Toyota rav4. Very reasonable pricing!

These guys here are always helpful. I don't know the guy that rang me up, but both Mike and Derek…read morehelped him out, verifying the oil for my car and the other one grabbing the actual quart of oil. These guys are a well oiled machine here. They work really well together and help each other out. They were even singing to the radio while I was been cashed out. They really seem to enjoy their job and it shows. My engine light came on as I was about to pull into my driveway and parking spot. I decided to go to the auto shop, before they closed. My car needed a top off and just 1 quart of oil.

They sold me a bad part and refused to return my money. I asked for a manager they said one was not…read moreavailable. I asked them to call a manager was told he was unable to call a manage. Do not shop here unless you want to get ripped off.

Located on busy 8 Mile, next to a somewhat scary and rundown strip mall. However, this building is…read morein good repair. The store was clean and did not smell. Private parking lot. The staff was helpful and fast. They did like to take personal cell calls when working. In the area there were some local residents aimlessly meandering.

Came in with what we thought was a bad battery. Que T. helped us check the battery health, and…read moreinstall the new battery he helped us find. All the staff was so helpful!!