If I could give them 10 stars, I would! They truly go above and beyond for their customers and do everything they can to help. The staff is friendly, knowledgeable, and always willing to find the best solution. Hands down the best auto shop around! read more

Kirk's Auto used to be a honorable repair shop until the original owner sold the business. I had them service my 300 C several times for a "Axle" issue. The after market parts kept failing. On one repair they forgot to torx bolts and the wheel almost came off while driving. They towed it to their shop. After one more failure (still under warrantee) they told me they were no longer interested in working on my car and towed it back to my house. I filed a compliant with the "Better Business Bureau". Stay away from here. read more

I am an Uber driver. Yesterday I was driving on the freeway and ran over a tire in the road. After that, something from the bottom of my car was scraping on the pavement. I looked online for a mechanic near me and found Kirk's Auto. I explained my situation to the gentleman at the front desk. I assumed that this was Kirk. He said he could take a look at it in about five minutes. I appreciated this because time is money when I'm driving for Uber. Kirk solved the problem by getting some zip ties and securing the loose metal that was hanging from the bottom of my car. This took him about five minutes to complete, and he didn't even charge me. Kirk turned an awful experience into a good one. I will definitely be coming here for my car needs in the future. read more

I recently had my spare Dodge Caliber serviced at Kirk's, Northville and continue to have my Buick Envision serviced as needed. They provide a thorough auto service at reasonable rates and perform an assessment of additional needs your car may be in need of? Their service sheet lists the conditions of your vehicle and provides photographic proof of every item. They give you the conditions of almost every critical area of the car with services needed and dates for future repairs, if needed. I was donating the Dodge and wanted to make sure that it was in good condition for the Detroit Rescue Missions to give it away to the folks in need. The Kirk's service sheet was copied and provided for the new owners to have confidence that there were no major issues outstanding with this vehicle. I have had my cars serviced by Kirk's for about 3 or 4 years now and have never had them miss a single item or cause any problems for me. They continue to provide good service and stand behind their work. read more

This place over charges an insane amount. They got us good a couple years back when I was more naive. My husband remembered they did work on our car and that they had loaners so he decided to take it to them to see about repairs. They quoted us $2950 to replace front and back struts, rear brakes, and an oil change. They also tried to wiggle in some wiper blades as an up charge. We had literally just replaced those maybe a month ago. Tops. I called around and got numerous other estimates for the same work ranging between $986- $1500. Not to mention I used the AAA auto repair cost estimator to get another ballpark estimate from a reputable source. The place we ended up choosing even offered to throw the oil change in for free. All this and they charged us $65 to look at the vehicle and give the estimate in the first place. What a bunch of crooks!!! read more

I have 2 situations with this place ... location is Plymouth and merriman in Livonia ... had a transmission issue on our SUV at 67000 miles, this outfit rebuilt / sent our trans for rebuild and charged us $3500 .. scroll forward our new trams lasted 27000 miles and here we are having to replace again. This guy who works there is offering us $500 off and crying I won't make any money off this repair but we still have to front up over 4K to fix. You would think they would do a little more considering the botched job to begin with. On top of this we had a second at here and had exhaust leak and they chopped the pipe clamps off and inserted a sleeve ..: cost to replace y pipe and 2 cats $2500 Stay away from these hacks ... I know I will never use them again read more

Moved here recently and had a problem with the headlight on my car. To make a long story short, after several appointments and $400 later, it was "fixed" with a zip tie!!! I will never return here for service again! Do not recommend this place! read more

I shopped around because the part I needed to have replaced was a high price item. I knew it wasn't going to be cheap. I understand the supply chain issue; however, Kirk's Auto Care had my truck in for a month. At the beginning we discussed this part and and cost. I was told they "had connections" to get the part and that they could do better on the cost than the dealership. The cost changed with Kirk's saying they would be closer to the dealership price, I asked for a "worse case scenario" on cost. Upon picking up the vehicle the cost was $500 more than the worse case. My bad for not arguing about the added $500. Their bad for not communicating that to me. I was just happy to have my truck back after a month without. I'm sure most people have not had the experience I have. I would suggest anyone that needs a high cost repair get an estimate in writing and the amount of time to repair. read more

Brought vehicle in for a dead battery. They happened to find many more repairs that were needed. One of them was to change the cabin filter. I asked for the price of this and was quoted $99. I declined and bought one online for $12.49 and installed it myself. Installation took about a minute. read more

As a single dad it's hard to juggle work and life. My car needs a transmission. I call Paul at Kirks Auto. Coordinate to send my daughter there with the car to get the trans started. It was incredibly difficult for us to get the car there. When she arrives he gives her a bill for $300 to look at the car and sends her away. Doesn't take payment from me over the phone, doesn't call me, just wastes our precious time getting the car there. I am now a beacon of information for this situation forever. If your a female or a young person I advise going anywhere else on earth. We will, we will go anywhere else and pay thousands of dollars for this job to be done and this shop blew it for this customer and hopefully many more. read more

This is under new management as of 2019. These individuals are not to be trust at all. I have never had so many issues with BOTH of my vehicles since owning them every other month both vehicles had to be repaired two weeks apart. I've ever found missing parts that they left under the hood of one vehicle to hold a cover in place, while they use some form of green plastic holder to hold the cover in place and never said anything. Light indicator are on when the weren't before. They didn't honor a tire warranty by the previous owner, and gave me a slow leak damage tire. Since this shop change hands from tire one, staff that were there has since left within months. I won't be going back there and neither should you. This place is not to be trusted at all, PERIOD! read more

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Do not go here. They will try to scam you with things you don't actually need. They tried to up charge me $1000 for "computer programming" of a fuel injector controller module that you don't actually need! If going here double check with other places or even just the internet. Bad service! read more

Literally the worst and most dishonest people I have ever dealt with in my life. Have given them over 8k this year and now they tell me my entire engine needs to be replaced. Will be writing a more detailed review soon that starts all the way back in January read more

I had a piece of plastic shielding hanging off of the bottom of my vehicle (still attached but hanging.. must have been a pothole or something that knocked it partly off). After multiple astoundingly disappointing trips (stories in themselves) to the dealership, it turns out the part was broken I had finally gotten the spare part I needed. I assumed that I'd have to go back, for the fourth time, to the dealership (the dealership is 35 minutes one way) so they could replace the broken hanging piece with the new part, but I decided that I didn't want to punish myself anymore by subjecting myself to the dealership, and called Kirk's Auto Care to see if they could help me. The receptionist immediately said of course we can take a look at it. I made an appointment for that day, and when I arrived they were able to take my car right into the shop (at the dealership I'd arrive on-time for my appointment and have to wait another 30 minutes before they even take my car back to look at it). After 30 or so minutes of pleasant chit chat with the receptionist, and waiting in a nice smelling room (plenty of plants and a wax melt) with fun Halloween decorations and a complementary coffee, the mechanic brings my car back around and says "your chariot awaits." I said amazing how much do I owe you? They said don't worry about it, IT'S FREE. I intentionally waited a few weeks from my appointment to write this review in case the part fell off again, and it has not. I paid $0 dollars and got pleasant company, a decent coffee, and quality car care from a licensed mechanic for, I say it again, free. If you need auto care, do yourself and favor and at least call Kirk'a Auto Care. What you need may not end up being free, but based on this experience they will do right by you and your car. Sincerely, a very satisfied customer. read more

$502 Dollars for an oil pain gasket leak repair. Dishonest and inflated hourly work from Livonia MI business. Claimed oil pan gasket was a 4 hour job. It's a two max estimated job. Hides 36.66 charge on bill for shop supplies. Took the to another shop down the street 220 Dollars. All actual supplies used where double the price. The owner Chris works hard to bury his bad reviews. I was a customer for over a year and was grossly overcharged. If you have had this happen to you contact the Michigan Attorney General Online to file a complaint. Scroll to Automotive . read more

very fast to diagnose. the price for the repair was insane. Front stabilize links (2) over $500 to replace. had my wife who dropped the car off pick it back up wasn't paying that. Part at oreilys is under $80 and work time involved according to other mechanic is billed 0.8 hours. I called them back to make sure I heard the price correct and was told they use oem parts and shop fees were included in price. also told it would be cheaper if I preferred aftermarket parts. Also mentioned I could get a $25 coupon. Even with those changes that I wasn't initially offered it is way to much for such a simple fix. Thought I had I good repair clinic in my backyard guess I was wrong. Be prepared to at least initially be taken read more

I'm from out of town and had a flat. They fixed my tire right away. This is the 5th shop I stopped at. They all said I had to make appointment. The craziest thing about this is that they REFUSED to let me pay for the repair. The puncture was such that they could not do a permanent repair, but they fixed me up good enough to get home to Chicago! Great people. Will make sure to buy tiers from small shop when I get home, instead of defaulting to Walmart! read more

Let's face it. It's hard to find an honest mechanic that you can trust nowadays. First time I met the owner Chris was at his shop near the Riverwalk in Detroit (Straits Garage). I took my gf's (now wife) old Camry in due to a sticky gas pedal. A few hours later, I picked up the car, and Chris said it was a minor quick fix and did not charge me a dime. When was the last time an auto mechanic did not charge you for his time??? Later I found out that Chris currently runs Kirk's Auto Care so I had to take my business there. PROS: -Fair pricing -Good, clear explanations of your auto issues -Free rides to your home/workplace so you don't have to sit in the shop waiting for hours -Appointments available so you can drop off your car -Most importantly, honest assessments of your auto issues, you won't be charged $500 for a non-existent fan belt buckle replacement CONS: -Honestly can't think of any right now TLDR: Go to Kirk's Auto Care for all your auto repair needs. read more

After a huge brake job nobody is gonna be happy but after a loaner and walking me through every step of the way Chris, it was money well spent, anyway I already went into that review. At Christmas I got a card saw it was from Kirks and even with a Lexus they comped me my next oil change. That's good business. I won't go anywhere else now. Keep up the great work and she is driving like a new one!! read more

Kirk's Auto - The 96 Lexus that Kirks takes car of. - Auto Repair Near Me - Livonia, Michigan

I dropped my car off I was given a loaner which was great because I have school and work..Also the job didn't take as long as one would expect I got my car back 2 days later for a timing chain replacement plus other things. Very professional and friendly read more

Quality work at a fair price! I've had a full brake job as well as some suspension work done at Kirk's. It's not as cheap as having my next door neighbor do it, but it is quality work that they stand behind! Also, unlike most other places I've been to that claim that they are out of loaners when you need one, I've always been able to get a loaner vehicle from Kirk's, which is very convenient! read more

I'd like to start by saying, Jaclyn (the receptionist) was absolutely wonderful!! She was kind, understanding, patient and kept me informed the whole time my vehicle was in the shop!! These guys not only care about what they're doing but more importantly they care about their customers! They went above and beyond to help me get the best price to fix my vehicle! The mechanic that work on my vehicle even took the time to help me understand what was going on as well as give me other possible options that may of meant me having to fix the issue myself! The fact that they are willing to do that just proves they are more committed to the customers best interests. That meant a lot to me because not a lot of auto repair companies would do that for their customers!! I will definitely use them again in the future! I would gladly recommend Kirk's Auto Care to anyone!! Thanks Guys for being awesome!!! read more

I brought my oldet car in here for repair. I had not been there before. After some initial confusion regarding the nature of the problem, the repair was made. I was impressed with the level of customer service (from Nick) and the quality of their work. I highly recommend Kirk's. read more

YES! The reviews are accurate. I had a oil change. Checked the maintenance schedule and didn't think I was due for anything else. As part of their service they check the car out. Boy did I ever have a dirty air and compartment filter! And they printed off the Subaru service schedule. I was overdue! Wish people would note their vehicle make on reviews. Small place with personable people who acknowledge you when you walk in even if they are busy! What a change. Good intro as I'm need more basic service in about 5000 miles. Ad while waiting go to Fatoush across the street! read more

Chris, the owner, is a fine gentleman who cares about his customers. We had an issue after the last service which was not the fault of Kirk's at all and Chris went out of his way to take care of it for us. They do quality work as well--right down to picture perfect welds. Highly recommended! read more

Kirk's... This is Alan Myers. You charged me 1000.00 to replace an compressor for my AC. Then when the AC went out I came back and you said I need an evaporator core which would add up to over 1500.00. I took it to a professional after buying the heating core, and he said, you don't need a heating core. Your problem is electrical. We repaired it! Go back to school boys! read more

I went in for a diagnosis but they said couldn't perform it until I had an oil change & throttle cleaned $150 for that. They broke a valve said "if I can reach it without taking the manifold off, I'll do that for $140 & the diagnosis was $100. When I do the math, it was $400. Now $600! This place is way too high & I feel they lied about it. I am not happy with Kirks. read more

Chris is fantastic to work with.....knowledgeable and personable. We dropped our car there in the morning and they were able to look, take care of it and have it ready for pick up the next day. read more

They seriously tried to rob me. Starting from the beginning. I broke down a hour from home. Limped into the place explaining I had the repair scheduled for the next day at $330. Simple job rear brakes on 2007 ion. They told me it was $585. When I explained they were crazy and way over priced she told me sorry I accidentally quoted you double on your shoes it's actually $50 cheaper and only $530.. I had called 3 other places and quoted at $330. ALSO when they called me they told me they needed to be replaced and less than 1 mm left on my shoes!!!!! So I took it to ERICS AUTO they told me there was 25% left and I only needed a hardware kit on my right side if I needed to get bye for a while I could. Less than a $100 to fix my problem. KIRKS AUTO IS A SCAM. THEY WILL ROB YOU EVERY CHANCE THEY CAN GET AWAY WITH!!! STAY AWAY!!! Oh yeah! I'm so pissed off about them trying to rob me that this is the first review I have ever posted!!! STAY AWAY FROM THIS PLACE!!! straight up robbery. When I told the lady it was BS she told me I gotta pay my guys to make $. She literally told me I would take it somewhere else also to save that much money also. STAY AWAY!! STAY AWAY!!!!! read more

Everyone questions what they're being told when their car needs fixed. You always wonder if they are taking advantage of you. This is something you NEVER have to worry about at Kirks. I've been using them for as long as I can remember, back when they were just a brake shop. They've always gone out of their way to earn my trust and business. Car repair is stressful enough. Give your business to Kirks and ease a lot of that stress. You won't be sorry. read more

The guys at Kirk's are the best! They are helpful and not condescending to the "chick who doesn't know anything about cars." :-)

I took my car to Kirk's Auto Care when my brake pedal was going all the way to the floor. When I called, I spoke with Brad. For once I FINALLY found an auto repair place that actually LISTENS to what you have to say. Most places will hang up in your face or won't even let you get a word in to explain the situation, but Brad listened to my problem and answered all the questions and concerns I had. This places takes the time to fully explain the process and has effective communication with the customer. The front desk dude Brad is an awesome, however I recently learned he no longer works there, because a new opportunity opened up (good for him). Brad made the whole experience excellent and definitely earned my 3/5 stars regardless if Kirk's couldn't fix my problem or did something disastrous. Good customer service in the repair industry is key and makes the repair process enjoyable vs stressful. Initially I was worried about what this would cost, because I thought my problem may have been the master cylinder, which would cost a lot to replace. When they called me the NEXT DAY to explain why my pedal was going to the floor, it was actually caused by a rotted brake line. They thoroughly explained this to me and told me how much it would cost to get fixed. The quote they gave me was extremely reasonable, so I told them to go ahead with the repair. In just mere hours I get a call back and they already had it DONE! I always passed by this place, but never went to get service there for some reason, probably because I thought they costed too much, but they are reasonable. I would could have avoided many headaches with other places if I just went here first. When I got my vehicle back the brake pedal had pressure again and was not going all the way to the floor. After a few days of driving I noticed it didn't feel completely fixed, it felt mushy - maybe air in the lines I thought. I took it back to them and got a FREE oil change while I waited. The technician that worked on my car drove it around again and said it was OK, so they didn't do anything to it except change the oil. A few weeks later it stills feels just a little mushy, so I took it back again and had them do an inspection. They found one of my calipers was locked up on the drivers side, so they did something to it (can't remember what, I'd have to check paperwork). After they did this, the pedal feels much better. They explained to me that they don't drive the car every day so they wouldn't notice a minor thing like this, after all it would still stop and I had pressure, but it just didn't sit right with me. I'd give them five stars, however I just feel like they should have seen this when I first had my vehicle in and possibly cover it under warranty. The important thing is that this is fixed. Overall I would Highly recommend this place, its a great place to take your vehicle and I will bring them more business as I tend to have a lot of car problems. read more

I can't say enough great things about this place. I think you get better service here, than at a dealership. They have a great staff. They do quality service for a fair price, warranty the work, and they're usually pretty quick. Pretty much any repair I've needed has been done the same day. I love this place so much, I drive about 20miles just to go there. This is the ONLY place I take my vehicles! read more

The BEST costumer service. I have taken both my car and my mother's car. These guys do an excellent job every time. It's great to have a mechanic I can trust. read more

Got an oil change based off of reviews and they certainly lived up to them! I've needed new tires for a while now and Brad, the GM was extremely helpful with picking them out. He flipped the screen around and showed me the cost of the tires, which is what they sell them to the customer for, rather than msrp. He recommended the best tires for me based off of application and quality, which I appreciated. I always get irritated when people just try to sell me something expensive with no substantial information. They have a small comfortable lobby to sit in. Not to mention, smiles all around. I'll definitely be back, and have already told multiple people about the place. Its on the corner of Merriman and Plymouth. You cant see the word "kirks" very well, but its right on the corner. read more