My wife was recently treated for kidney stone at John Muir Health in Walnut Creek and Concord. I…read morewould like to describe the outstanding care she received at both locations. Recently, on a Sunday evening, after our daily walk, she complained of unbearable pain in her lower left back. We called the Moraga-Orinda paramedics and they showed up in 3 minutes! She was given pain killers and rushed to John Muir Hospital in Walnut Creek, the closest location for us. At John Muir Emergency Department, she was attended to immediately. The physician, Dr. Kessler, after examining her, immediately opined that it looks like kidney stone! He ordered a CT Scan and a medium to large size kidney stone was confirmed. Dr. Kessler prescribed pain killer, necessary medication and admitted her since the pain was unbearable for her to handle at home. Krystal and Kamala was the first nurse-team we had. They were both excellent, caring and compassionately attended to my wife as often as needed even during the night. After seeing the excruciating pain, they arranged an urologist consulting and a decision was made to do a Ureteroscopy and blast the stone into small fragments/dust. Since this procedure was done only at the Concord location of John Muir, my wife was transported by an excellent ambulance team to Concord location. In Concord, she was given excellent care by RN Mary and RN Emmeline - they were really amazing! My wife needed help often, and the nurses never ever complained (even at night) and helped my wife with a cheerful smile every time! The next two days, she was given outstanding care by Dr. Khan and the nursing team of Sarah and Benjamin. Sarah is very knowledgeable, competent, very compassionate, cheerful and friendly. She followed the protocol strictly for every care-activity and her attention to detail was amazing. For example, she had to check my wife's blood glucose regularly. Every time, Sarah would poke the finger, remove the first drop of blood the comes out with a gauze (since the first drop was in contact with the needle), press the finger to get the next drop and use it to test blood glucose! And, Sarah was training a student nurse and she was painstakingly describing every step of every procedure in great detail to the student while taking excellent care of my wife. The urologist, Dr. Chang, was very friendly, and explained to wife the details of the procedure. His attention to detail was also amazing. Since the kidney stone was in the lest ureter, he used a marker on my wife left leg to highlight that it is the left ureter! The Nurse practitioner from his office, Vivian, scheduled the surgery and communicated with us daily. She showed real concern and empathy for my wife's ordeal. The procedure was successful and the excruciating pain stopped almost immediately afterwards. Dr. Chang had written a detailed description of every step of the procedure in my wife's My Chart - it was comforting to read the detailed report. She was discharged the next day. The care my wife received from the Doctors and Nurses at John Muir Hospital in Walnut Creek and Concord was consistently excellent - the quick/initial diagnosis at ER, confirmation through CT Scan, excellent execution of the procedure by the Urologist and the awesome care she received from the Nursing Team after the procedure - all outstanding! We have lived in Contra Costa County for over thirty years and have had treatments at John Muir Hospital a few times and we experienced excellence every time! We highly recommend John Muir Hospitals and their outstanding team of Physicians and Nurses.

Medical neglect, retaliation, patient abandonment - then they denied my record amendment…read more John Muir Hospital engaged in a sustained pattern of medical neglect, retaliation, and constructive abandonment that caused catastrophic, permanent harm. What they did: · My primary care physician refused timely follow-up for a deteriorating condition, explicitly prioritizing new patients over existing urgent care. When I complained, they labeled my complaint "bullying" and escalated me to administrators - then encouraged me to "seek other care" while I was in acute medical distress, without referral or transition plan. They ignored ER findings and specialist documentation, refused to diagnose or treat, and repeatedly demanded I return to work with no medication or plan - directly causing loss of FMLA and disability benefits. By April 2024, they had constructively abandoned me: no discharge, no referral, no notice - just appointment schedules showing zero availability for six months. When I requested to amend my medical records, they denied it without legal justification and told me to schedule an appointment that didn't exist. John Muir is dangerous. Do not trust them with your life. Date of experience: July 2021 - April 2024 (ongoing harm) Resulting harm: Organ damage, severe PTSD, job loss, housing loss, permanent disability, and thousands in out-of-pocket costs - including leaving the country to find care. Violations of law (California): · Health & Safety Code §§ 123100-123149.5 (record access & amendment) · Business & Professions Code § 2056 (retaliation) · § 2234 (unprofessional conduct) · Civil Code § 56 et seq. (CMIA privacy) · Common law patient abandonment

This office have great nurses and I don't normally give a negative review. But me and my mom had a…read morevery disappointing experience with Leslie at Concord Health Lab. On more than one occasion, he created unnecessary delays by insisting on redundant paperwork, even when the doctor's order was already visible in their own system. Instead of acknowledging the order, he refused to proceed until it was faxed directly to him, which caused a long and frustrating wait. What made the situation worse was the lack of customer service. Rather than helping to resolve the issue, he was dismissive and rigid with processes that didn't make sense. I had to personally call my mom's doctor's office multiple times to fix something that was already completed on their end. This not only wasted our time but also created added stress during an appointment that should have been simple and straightforward. In my opinion, Concord Health Lab needs to provide better training on customer service and efficiency to this lab technician. Patients deserve a smoother experience without being caught up in red tape and poor communication.

No one exists at their front desk to answer the phone so I can speak to a representative. Are they…read moreall always on break or something?

Services have drastically gone down in terms of responsiveness and patient care. 2 month old…read moreElectronic messages are not acknowledged and ignored despite repeated follow-ups by phone and face-to-face visits. When queried by phone, staff who takes messages have no clue on why my electronic messages are not responded to. When I asked the provider (finally an appointment just to ask when I can get the requested item which is already 3 months in process), I could not get a turnaround time. John muir concord used to be a stellar medical care clinic but not sure why quality and customer care went downhill.

Two incidents with the office staff here…read more 1. I requested a lab test order. Staff calls and tell me it was placed. I go onto my chart to verify. Not there. Emailed follow up. No response. Site says allow 48 hours for response. What are the staff doing for 2 days that nobody is monitoring these emails? Are they so busy that literally every minute that they are in the office that they can't monitor these in a timely manner. Business response time should be 2 hours. How about a level of service here? 2. Several months ago, requested a prescription refill. Called and emailed the office. They tell me they can't call the order in, the doctor has to write the prescription out, I will have to give them 48 hours. It's Friday and I need the meds for the weekend. You want me to wait til Monday? I asked her. She said yes. The doctor can't call in the order? No she says. Why not? I ask, he called in the order last time. Are you really there to serve the patients?

One of the most difficult things I've ever had to do was accept that I could no longer care for my…read moredarling husband at home when his Alzheimer's Disease progressed so rapidly that he became a fall risk and my own health started to decline. The only "bed" Kaiser could find at that time was at San Miguel Villa in far-off Concord, a 90-120 minute round trip from our home. This is a very large nursing facility, very institutional in appearance, nothing like a nursing home. We were not prepared for it, but my husband immediately accepted its hospital-like environment and felt safe. While it does not look like a luxury accommodation, it is always clean and very well maintained and work on improvements is ongoing. SMV turned out to be a Godsend for us. The staff there worked diligently to accommodate my special requests, and they took excellent care of my husband given the limitations inherent in such a large facility. Though most were pleasant, efficient and caring, certain staff deserve special mention: Nursing supervisor Alison, maintenance supervisor Robin, LVNs Brenda, Maikapoe and Earl at station 3 and Steven and Abel at station 4 and Jennifer of social services, along with CNAs Brenna, LeShea, Valerie and Romulo. It took 8 months of weekly phone calls to closer nursing homes to finally find a new place for my husband. We are very grateful for this move, which makes it so much easier to enjoy more frequent visits with my husband, but we will never forget the kindness of all the staff at San Miguel Villa!

My daughter did her clinicals here for her program and the things she told me... let's just say my…read moreheart hurts for the people in here that have no voice. TERRIBLE care, disgusting food, inhumane conditions and treatment. The nurses are incompetent, the CNA's are violent towards patients, yes violent. My daughter saw so many illegal things happening yet when she tried to say something the administration team told her they'll handle it and nothing seemed to be done... don't bring anyone you love in here my daughter came home in tears in disbelief of how bad this place was treating their patients.

I've been here several times for MRI's. I have issues with…read morethese procedures, I'm a big guy so these machines are a bit of a squeeze plus I am prone to panic attacks. But everyone here is just great, they're friendly, professional and courteous, both at the front desk and the staff in back. They have gone out of their way to make the process smooth for me, making me feel as comfortable as possible. Their work is top-notch and have provided my doctors with exactly what they are looking for. Just a quick note... Don't forget to ask for a copy of your imaging on CD before you leave. I have had to come back or had to have it sent to my doctors later.

I was referred by my primary care provider to get an MRA of my brain because my family has a…read morehistory of brain aneurysms. I had previously made an appointment at a different imaging center and quickly cancelled due to my fear of feeling claustrophobic. I researched open MRI machines and found Medical Insights Diagnostics (Inview Imaging). I scheduled my appointment for a few weeks out and had it today. My appointment was at 10am and I showed up a few minutes prior. I filled out three quick forms and was taken into a changing room where I was able to store my phone, keys, wallet, etc. I was taken into the MRI room and was immediately put at ease with how roomy the open MRI is. I did not have to change into a gown for my scan and I even got to keep my shoes on. I laid down on the table and was given a cushion to go under my legs and two smaller cushions to go next to my head. I was also given ear plugs. I inquired about headphones to listen to music, but because of the scan I was having I was not able to listen to music. Since I was having a brain scan I had to wear a coil over my head, which was comparable to a football helmet. I was handed a "panic ball" that I could squeeze if I needed to be pulled out of the machine and they sent me inside. My scan lasted 20 minutes, but felt much faster. I was able to remain calm the entire time and even opened my eyes a few times. I cannot describe the relief I felt upon finishing my scan and exiting the machine. I grabbed my things, paid, and within 5 minutes I had the CD of the scan. If you have anxiety or claustrophobia I highly recommend coming here for your MRI. The open MRI is spacious and the MRI techs made me feel comfortable. I will be coming back here for any future MRIs.

I had my first appointment at this office today to evaluate my badly sprained ankle. Dr. Varon had…read morebeen recommended to me, but I ended up seeing Dr. Diane Chandler. The office didn't have a lot of availability but squeezed me in due to the severity of my injury. Dr. Chandler was wonderful. She was very patient and a good listener and explained my injury and treatment options - she was also familiar with my recent history/visits to urgent care. She had taken the time to look at my file first. I loved her. Plus, she was on-time for the appointment! The office was small and the waiting room was empty on a Friday afternoon. Much better than a room full of people waiting to be seen. I look forward to coming back. New patients are supposed to do a meet & greet before being seen for a medical condition by any doctor, so it was really nice that they let me set up my meet and greet for next week. They went out of their way to help - and she agreed it was the worst type of sprain - my foot will see a specialist next. Very happy with this office so far!

I Got screwed again. Big big surprise. Once again it was…read moretime for refills on my two blood pressure meds so I don't die. Not narcotics, not anything fun, not anything sellable on the street... just regular-ass blood pressure meds to keep my heart working. I called it in five days in advance of running out. 5 days. When calling it in I was given no push back or any notion that my meds would not be filled. Not a single hint. So after the five days when I'd run out of such meds I went to the pharmacy to pick up my refill. And turns out only one of the refills was sent. They had to give me loaner pills so I don't drop dead. What the hell is even going on with this office? Ever since they became Muir medical group I can't get my medicine refilled ever without some kind of giant hiccup! These aren't narcotics. These are blood pressure pills so I don't croak! This is so insane. The doctors here are very good. I love my doctor! But this office is so screwed up and unorganized, unethical, and doesn't care someone could just die without their meds.... I'm looking for a new dr now after several incidents regarding refilling my blood pressure meds. Enough is enough. Again these doctors rule! But the office has ruined their practice and made it completely terrible. I have family members that go here that have had the same bad experience with trying to get their meds. I have had multiple situations where I need blood pressure meds and they've been so nonchalant and just "they will get refilled when they get refilled" with zero worry about my physical safety. I'm done. Everyone in this office should be examined for termination. This place is a cesspool for garbage and unethical employees. Everything is about dollars and healthcare means nothing at all. If you work here You should all really reflect on the type of person you are and really analyze what you're okay with. Are you okay with a normal guy dying from cardiac arrest over a mistake you made involving med refills? You are all just cool with a dude dying of a heart attack. This office is the worst thing of the worst. I urge you not to go here. Again, the doctors here rule!!!! But the office is run by nimrods.

I love how efficient things work. It was very easy to schedule my appointment, and my visit with…read moreDr. Hector Montoya was very good...he is direct and clear, but also adds a very nice human touch to the interaction, making sure I have all my questions answered, providing his clinical, but also personal advice, and giving me clear post exam instructions.

Occasionally, I'll go to this Kaiser Permanente for certain appointments, such as flu shots, COVID…read moreshots, eye appointments, travel vaccinations for exotic destinations, or even to pick up medications. This location has several buildings, so be sure to double-check your email reminder to know which one you should be going to. Luckily, all the buildings are one story, and they have a giant outdoor free parking lot, making parking easy. One downside is that the pharmacy wait can sometimes be a nightmare, so when possible, I opt for mail delivery instead. Overall, I've had mostly positive experiences here, and it's a convenient location for specific medical needs.

This review is for Doctor Kevin Tao!!! He is so amazing and will get the testing down for you…read more If you come here, and get him you are so lucky. I haven't been feeling well since I had my baby in 2020. No one seems to really care either. I just try to remain positive until I have to take a trip to the ER. At times, I lose faith in the health care system- seems like we're just in line for another death case sometimes. And then a doctor like Dr. Kevin Tao gives you a little bit of hope in making you feel like you're okay. 10/10 for Dr Tao.

Worse place to come for emergency. They will make you wait for over 5 hours. They don't give a…read moreshit. Don't come here.

3rd time I've driven to this this place after confirming the day prior and arriving to them being…read moreclosed. The last time- we were put on a waitlist for a PET SCAN because they didn't have any available appointments sooner than many weeks out. We were given a call on a Friday afternoon for an opening the following morning, confirmed details with the woman who called, and arrived to a separate woman downstairs saying the appointment was cancelled because we didn't answer. Wtf? We spoke to her because SHE CALLED US. I'll never forget how sad and disappointed their patient was driving home and listening to them sniffling and fighting back tears.

13-chairs available in the waiting area. Some reading material is also available. I was not a…read morepatient and only experienced the waiting area.

What a wonderful opportunity and such a loving staff, Dr is a compassionate man who cares for his…read morepatients suffering and really is obvious when you meet him! Marcie is super sweet and the staff all in all are wonderful I've only been there a few times now, but these are a group of people who not only show compassion but also are providing a service with a attention to detail. I'm so happy so far and thankful they are here in concord. Highly recommend!

From the owner: Advanced Integrative Medicine and Mt. Diablo Hyperbaric are medical practices designed to solve…read moreyour health issues, rather than cover up or just treat the symptoms. Dr. John Toth believes that too often medications are prescribed to cover up symptoms, leaving the real cause of the problem unanswered. With additional training in Integrative and Alternative treatments, Dr. Toth has insights into other potential causes of illness, causes that will most likely not be addressed by a traditional doctor.