BUYER BEWARE! I recently purchased tile from Best Tile in…read moreWarwick RI. The sign in the showroom reads: "In stock items are subject to a 15% restocking fee if returned within 30 days of purchase with a sales receipt, in full cartons, excluding outlet or sales items". After just a couple of days, I tried to return my order, unopened, in full cartons, with a sales receipt, and purchase tile in a different color. I fully understood that I would be charged a 15% restocking fee. The salesperson told me when I purchased the tile that it was "in stock" and coming from their NY warehouse. When I tried to return it though, the store manager told to me it was a "Special Order" and the sale was final. How is something coming from your own warehouse a special order? Sound like B.S. to me! Buy your tile someplace else. The big box stores let you return single tiles, in opened cartons and with or without a sales receipt and there is no restocking fee, period!

I have been a customer of Best Tile for personal projects and now exclusively use them as my go-to…read moresupplier, for my remodeling business, when my customers have tile needs for proejcts. The entire staff go above and beyond on a daily basis, I confidently send my customers there regularly and the staff always help guide them in a direction that aligns with their style, learning upcoming trends and of course price. If you need expert assistance with tile, at great price points, and want the best experience, I can confidently say you'll find it all at Best Tile in Warwick.

I was recommended to checkout Daltile by a friend whose father is a local contractor. I have two…read moreremodels I'm working on, but haven't done one in a while so was in need of a bit of guidance. Tiles are gorgeous, but good luck getting someone to help you. The prices are not out and both times I went in I was told by a woman that they were busy remodeling. There is a newer person working there who tried to help me, but the other one kept pulling her back to move around tile for the remodel. Very awkward experience I left and got my tile elsewhere. Had two kitchens and baths to remodel, but I guess that was not enough to get any service. Go elsewhere if you don't know exactly what you want upon arrival or appear to have money spilling out of your pockets with a large commercial job. Two stars because the tiles were so pretty ughhhh.

I had to replace some cracked tiles on a house second home I own in Vermont that is well over 20…read moreyears old. I gave Jen a piece of the broken tile and in five minutes she found a very, very close match and ordered a box for me. I picked it up, had the cracked tiles replaced (10 tiles) and my place looks great! Thanks, Dana

Don't buy your tile here unless you want junk mail and telemarketers. This store is beautiful and…read morethe tile looks great, lots of choices. However, they literally would not let me purchase a (like only one) tile from the store without letting them put my full name, address, phone number, and email address into their system. So you actually have to allow them to market to you or they won't allow you to purchase anything. Total BS and they will never get my business.

Many thanks to the excellent service by Tayla. She is a great designer and provided us terrific…read moresupport in selecting the tiles for our bathrooms. The Tile Shop in Warwick, RI is fortunate to have her on staff.

Awesome company. Bill, Denise and Angela make you feel like family. Their crew was respectful of…read moreour time and house and the granite countertops are beautiful. Everything was top notch right from the beginning. I felt like they really understood what we wanted right from the beginning. Don't hesitate to visit them!

On July 22 , 2025 I had my granite countertop of 25 years replaced by Quality Tile in West…read moreWarwick, RI with a brand new countertop. The entire journey from start to finish was wonderful! I highly recommend this company to anyone. From first talking to Angela on the phone, then meeting her in the showroom, to selecting my granite, to meeting Bill to discuss the project, to having Kevin and Cory do the installation. It was truly one of the best projects I have done in my house! A 5 star rating is what they deserve!! Thank you Quality Tile! Sincerely, Christine Schwab-Boudreau Wakefield, RI

I haven't had to select flooring before and found it challenging. I had something specific in mind…read moreand drove all around MA and RI to try to find it. Luckily I went to a Kitchen & Bath show in PVD and saw the Hill and Harbor folks. I had thought I was going to purchase what I saw at the show but when I entered the showroom, I was a bit flabbergasted at the amount of tile options. It was overwhelming. Staff to the rescue! I told the man what I had in mind and he brought me over to a few different areas to view tiles. And luckily I finally had a love at first sight tile moment. They ordered me a sample. I drove down to get it in horrible rush hour traffic and it hadn't made the delivery. They were kind enough to change things around and have it delivered to my house. I ordered my tile and they helped me with a threshold as well. I thought the threshold was lovely but standard until my installer commented on how nice the threshold was. If I ever need tile again, I will go here first.

I want to share my experience with Hill & Harbour. I…read morepurchased material, for my bathroom remodel project. I spent a total of 2,819.51 for all the material that I purchased from them. I  gave Hill & Harbour the measurements of the bathroom. Tom, the owner, said including an extra 10%, I would need 116.20 square feet of tile for my shower walls. I obtained possession of the  tile on March 3, 2020. The tiling part of my project was completed on March 20, 2020. At the end of the project I had 3 boxes ( 36sf) of tile remaining. That amount is an excessive amount and way  over 10%. It states on my order f7orm/ receipt 25% re-stocking fee on any material that is returnable within 30 days. This is where may problem comes in. On or about March 17, 2020, non essential business began to temporary close, people were instructed to work from home whenever possible, and a stay at home order was implemented. I am an essential worker, I reported to work every day during the stay at home order and returned home after work. I occasional stopped at a grocery store on my way home from work for essential items. I was concerned that I would not be able to return the tile in the 30 day period. I called Hill & Harbour and the voice mail said that the showroom was closed, but if you were waiting for an order to leave a message or send an email. ( The voice mail message was changed after my first conversation with the owner) I sent an email. I spoke to Tom, the owner, a couple of days after the 30 day return policy. I explained my problem of having an excessive amount of tile left over. I questioned if the return policy would be altered due to the showroom being closed and the stay at home order. I was told that if the company, he ordered the from, still had it in stock then he would refund me. When Tom contacted me again, I was told that the company did not have it in stock, so he was not going to take accept my return. I expressed my concerns of not being able to return the tile because I was following the stay at home order and the showroom was closed. He told me that he was still making sales to contractors. The conversation quickly took a turn for the worse. He then, reluctantly told me that he would take my return and credit me. I was also shorted one square foot of floor tile for the shower. I needed 15 square feet and I received 14sf. I asked if one more tile could be ordered, it is needed to finish the shower floor. That one piece of tile alone cost $47.19. Tom looked into it and called me back. He said he could order the missing piece of tile for me. I was told it would arrive in one week and I could return the extra tile when I picked up the tile that was still needed.  A week in a half later, I called and emailed Hill & Harbour. No one returned my call or responded to my email. I felt I was purposely being avoided. When 2 weeks amount of time went by, I asked my wife to call because I knew my attempts to contact were being avoided. She had success, and spoke with Tom. She was told that the tile was not in yet. Three weeks went by, my wife called back and left messages, now she was being avoided. I assumed the company had caller ID, so I placed a call to the company using the phone at work. I was able to reach the owner. I asked if my tile was in, he responded no and he didn't think it would ever be in. He was not using a pleasant tone. I asked what he meant by that, because I was told it was ordered. Again Tom, stated it would never arrive. I then said, since the stay at home order is now lifted, what would be a good day to come in to return the extra tile. His response was that he thought abought it and he was not going to take return my tile for credit. Once again, the conversation took a turn for the worse. I told him that he has horrible customer service and that I was not going to let this go. I would contact my senator, attorney general, news station and write a review on  my horrible experience anywhere I possibly could. There are many companies expanding return polices due to the pandemic and stay at home order. Home Depot, Lowes, PetSmart and Target to name a few. In my opinion Hill & Harbour is losing money during the COVID-19 pandemic and they do not want to lose any more. Therefore, they are taking advantage of me not being able to get to the store, due to the showroom being closed and the stay at home order. This is not right. There needs to be some kind of protection for the consumers. Consumers should not be penalized and lose money because they followed the stay at home order. The cost of the excessive amount of tile that is left over is close to $400.00. That is a lot of money to be out of. The owners attitude towards me was horrible. It is a shame that Hill & Harbour is treating a customer this way, even more so because of the reason why the 30 day was unable to be met. Sent from Mail for Windows

Great people, very knowledgeable and helpful. Don't hesitate…read moreto contact them fornyountile needs.

Beautifully organized and spotlessly clean store. Tons of selections. Owner was very helpful and…read morenot at all pushy. We were able to find a floor which we really liked and will continue with the process of ordering and installing with Brannon Tile.

Avoid this vendor at all costs! I visited this business to…read morepurchase tile for my. new kitchen backsplash. the salesman, Ian Michael, strongly insisted that I purchase a very expensive tile ($61.00 per sheet). I asked a million questions about durability, maintenance, and installation as the tile is a B mosaic of marble and mother of pearl. Ian Michael insisted that this was the perfect choice. I ordered 9 sheets; he ordered 23. I was charged $1,403.00 for tile for a 2x3 backsplas. I hired a very reputable company to install the tile. It looked terrible. The installer returned the next day and it took him 10 hours to reinstall the tile one tiny piece at a time. It still looked terrible as there was a manufacturing error with the tile and it was not intended for this application. When I contacted Rhode Island Tile, I was told that this was MY problem and refused to help me in any way. I would have never purchased this tile if the salesman had not pressured and mislead me. I feel that I was taken advantage of in every way (I am an elderly "person), cheated, and mislead. I strongly urge everyone not to patronize this business!

Stay away from this company.... Junk tile plus they don't…read moretell you the hex tile have problemas. We have problems with 2 different tiles...