I haven't had to select flooring before and found it challenging. I had something specific in mind…read moreand drove all around MA and RI to try to find it. Luckily I went to a Kitchen & Bath show in PVD and saw the Hill and Harbor folks. I had thought I was going to purchase what I saw at the show but when I entered the showroom, I was a bit flabbergasted at the amount of tile options. It was overwhelming. Staff to the rescue! I told the man what I had in mind and he brought me over to a few different areas to view tiles. And luckily I finally had a love at first sight tile moment. They ordered me a sample. I drove down to get it in horrible rush hour traffic and it hadn't made the delivery. They were kind enough to change things around and have it delivered to my house. I ordered my tile and they helped me with a threshold as well. I thought the threshold was lovely but standard until my installer commented on how nice the threshold was. If I ever need tile again, I will go here first.

I want to share my experience with Hill & Harbour. I…read morepurchased material, for my bathroom remodel project. I spent a total of 2,819.51 for all the material that I purchased from them. I  gave Hill & Harbour the measurements of the bathroom. Tom, the owner, said including an extra 10%, I would need 116.20 square feet of tile for my shower walls. I obtained possession of the  tile on March 3, 2020. The tiling part of my project was completed on March 20, 2020. At the end of the project I had 3 boxes ( 36sf) of tile remaining. That amount is an excessive amount and way  over 10%. It states on my order f7orm/ receipt 25% re-stocking fee on any material that is returnable within 30 days. This is where may problem comes in. On or about March 17, 2020, non essential business began to temporary close, people were instructed to work from home whenever possible, and a stay at home order was implemented. I am an essential worker, I reported to work every day during the stay at home order and returned home after work. I occasional stopped at a grocery store on my way home from work for essential items. I was concerned that I would not be able to return the tile in the 30 day period. I called Hill & Harbour and the voice mail said that the showroom was closed, but if you were waiting for an order to leave a message or send an email. ( The voice mail message was changed after my first conversation with the owner) I sent an email. I spoke to Tom, the owner, a couple of days after the 30 day return policy. I explained my problem of having an excessive amount of tile left over. I questioned if the return policy would be altered due to the showroom being closed and the stay at home order. I was told that if the company, he ordered the from, still had it in stock then he would refund me. When Tom contacted me again, I was told that the company did not have it in stock, so he was not going to take accept my return. I expressed my concerns of not being able to return the tile because I was following the stay at home order and the showroom was closed. He told me that he was still making sales to contractors. The conversation quickly took a turn for the worse. He then, reluctantly told me that he would take my return and credit me. I was also shorted one square foot of floor tile for the shower. I needed 15 square feet and I received 14sf. I asked if one more tile could be ordered, it is needed to finish the shower floor. That one piece of tile alone cost $47.19. Tom looked into it and called me back. He said he could order the missing piece of tile for me. I was told it would arrive in one week and I could return the extra tile when I picked up the tile that was still needed.  A week in a half later, I called and emailed Hill & Harbour. No one returned my call or responded to my email. I felt I was purposely being avoided. When 2 weeks amount of time went by, I asked my wife to call because I knew my attempts to contact were being avoided. She had success, and spoke with Tom. She was told that the tile was not in yet. Three weeks went by, my wife called back and left messages, now she was being avoided. I assumed the company had caller ID, so I placed a call to the company using the phone at work. I was able to reach the owner. I asked if my tile was in, he responded no and he didn't think it would ever be in. He was not using a pleasant tone. I asked what he meant by that, because I was told it was ordered. Again Tom, stated it would never arrive. I then said, since the stay at home order is now lifted, what would be a good day to come in to return the extra tile. His response was that he thought abought it and he was not going to take return my tile for credit. Once again, the conversation took a turn for the worse. I told him that he has horrible customer service and that I was not going to let this go. I would contact my senator, attorney general, news station and write a review on  my horrible experience anywhere I possibly could. There are many companies expanding return polices due to the pandemic and stay at home order. Home Depot, Lowes, PetSmart and Target to name a few. In my opinion Hill & Harbour is losing money during the COVID-19 pandemic and they do not want to lose any more. Therefore, they are taking advantage of me not being able to get to the store, due to the showroom being closed and the stay at home order. This is not right. There needs to be some kind of protection for the consumers. Consumers should not be penalized and lose money because they followed the stay at home order. The cost of the excessive amount of tile that is left over is close to $400.00. That is a lot of money to be out of. The owners attitude towards me was horrible. It is a shame that Hill & Harbour is treating a customer this way, even more so because of the reason why the 30 day was unable to be met. Sent from Mail for Windows

Very professional. Excellent job done…read more I chose The Cupboard Kitchen and Bath because I could quickly and easily get a sense of the years of experience and expertise that John and his team had to offer and boy was I correct! I did do my due diligence and checked at least 2 other places. John was not the cheapest but he was definitely not the most expensive. Cathy quickly made a computer design based on my vision and the measurements that John took. It looked perfect. Then the team came in and got to work. I have to stress the level of attention to detail was fantastic. The team worked quickly and effentiently to get this job done in a nice, timely manner. I love my new kitchen and enjoy every minute I spend there now. I would highly recommend this company for your kitchen remodel.

I ordered a full set of cabinets thatI had to pre pay for and some of the cabinets were the wrong…read moremeasurements and the wrong cabinets . .The owner was very rude and refused to fix the problem. I had to pay for new cabinets and wait several weeks . I spent over 25,000 dollars We had to hire a carpenter to fix the mess he left us with costing thousands more. I hate to leave bad reviews but I would not want to see this happen to anyone else .

I found RIKB to be a pleasure to work with. We just re-did our kitchen…read more The designer was helpful in terms of assisting with small details that I really didn't have time for. She provided me a few designs / price points to choose from and I found them to be transparent with their pricing. Remodel stayed on schedule, which was huge for us. (I was 7.5-8mo pregnant at the start of the work, so I was concerned about timing) The quality of the work seems to be high, no issues so far. Their crew was pleasant to have in our home. (Respectful of napping toddler, pets, friendly, clean! etc.) Scotty, our project manager was great. Other reviews comment on them being overpriced, but unfortunately any quality home re-model will be expensive these days. RIKB handled everything from start to finish and allowed me to be as stress free as possible. Would use them again.

We designed our home and we chose RIKB for our cabinets in our kitchen, bar area, bathroom and…read morepantry. We worked closely with Brittany. She is THE BEST! She took care of everything, helped me with design elements, she has great communication and follow through.... basically I trusted her completely. Our kitchen is amazing, all of it is beautiful. Could not and would not want to have done this without her. We highly recommend Brittany & RIKB.

TLDR: We hired them to completely remodel our bathroom, redo the basement stairs, and they did a…read morefew other small things along the way. Rouben and his team were phenomenal. If you want quality work, excellent communication, and ease of mind, hire Build Pros. We originally wanted to have our microwave vented out (rather than circulating air and grease in the kitchen) and add a second banister to the stairs to the basement to make them more safe for our growing toddler. We were also considering having our spare basement bathroom remodeled. The bathroom really wasn't very functional because it was built in pieces (so the gross tiny stall shower wasn't even in the bathroom). That was a big job, and we wanted to get a quote for all three pieces. The first two jobs were too small on their own, so we hired Build Pros for all three. They were amazing to work with, and the work they did was the highest of quality. The team was extremely communicative, and we always knew when they were coming, what they were doing next, and what to expect. Their spreadsheet system made it really easy for everyone to keep track of what we had selected, costs, etc. They helped us a ton with design decisions, made recommendations when appropriate, and made sure we were happy with absolutely everything before moving forward. Our house stayed unbelievably clean, given the level of work they were doing, throughout the process. Mike and Rouben were fantastic at reimagining the layout of our bathroom, taking all of our priorities into consideration. John, their carpenter, is a master. We went way over budget, but a lot of that was my fault. I wanted a bathroom that was functional, but the more we talked and designed, the more I realized we actually could get a really *nice* bathroom that wasn't just functional, but high end. They did a bunch of other random things in the area too. We just were so happy with their work, and they were already there, so we asked them to fit in a few small things and they were awesome in getting those done too (adding a couple outlets in the adjacent home gym, replacing our outdoor water spigots, etc.). We are extremely happy with the final products. We even had a water problem shortly after they finished. They fixed it swiftly with no charge. It might have been a part issue or a labor issue, and so in the beginning it was unclear whether we were going to have to pay for repairs right away. I would have been very disappointed if they had charged us, and have all the more confidence in them since they fixed it and stood by the work and warranty. The only real negative was that sometimes when we had to make a decision, and the team gave us a quick "off the cuff" estimate about how much a few different options would cost, the estimate was really a fair amount lower than estimated. That contributed to some of our cost increase, but in the end I think we would have made the same decisions regardless. We're extremely happy with the final products. We even hired them again and they're starting work at my mother-in-laws house this week! I'm already dreaming of putting an addition on our house in the future, and we will hire them absolutely if/when we do this.

Rouben and his team were excellent. I almost hired another company to renovate our 35 year old…read morebathroom. At the last minute I found BuildPROS and because of their excellent reviews, gave them a call. Rouben is a contractor that actually returned calls and texts throughout the process. The team was efficient, extremely neat and pricing was very transparent. He gave me some great ideas as we were making our selections and kept in touch throughout the process. Dan did the majority of the work and was very neat and clean and trustworthy. We are very pleased with the final result and I would use BuildPROS again in the future.

We got 3 bids to renovate our kitchen and we are so glad we picked Rob. He worked with our budget…read moreand helped us keep costs reasonable. He worked with us to maximize our small space and get the design we wanted. Most of all he is a great communicator. He'll call you right back and keep you in the loop. Would not hesitate to recommend RIDesignBuild.

Rob and his team renovated my kitchen and we were extremely happy with the results. They were very…read moredetailed and worked very efficiently. We are already looking forward to working with them on another project. I've attached a before and after. We couldn't be happier.

Karen ( KBR ) did a large patio project for us, with stamped concrete and a long retaining wall…read more They also took care of several electrical issues that we had. Overall they did a great job. The patio and retaining wall look great. The project took longer than expected, but those delays were all on our side. We took longer than we should have to make various decisions about light fixtures, etc. We also changed the scope of the project a few times, adding more areas of walkways that we decided needed to be refinished with the stamped concrete. We would recommend KBR for any project that you might have. Karen was great to work with and even when we were not following through with things on our end, she never lost her cool with us and was very patient waiting for us to come to decisions on things. Mark and Sandy Crevier

Huge shoutout to KBR Remodeling for the amazing job on our finished basement! Karen, Butch and the…read moreteam were very professional, efficient, and high-quality work. We love the new basement! They handled our basement finish with total transparency. No hidden costs, no delays, and they kept the workspace incredibly clean throughout the process. The attention to detail on the framing and finish work is top-tier. We are thrilled with the results and will definitely be using them for future projects! Highly recommend KBR Remodeling.

Don't buy your tile here unless you want junk mail and telemarketers. This store is beautiful and…read morethe tile looks great, lots of choices. However, they literally would not let me purchase a (like only one) tile from the store without letting them put my full name, address, phone number, and email address into their system. So you actually have to allow them to market to you or they won't allow you to purchase anything. Total BS and they will never get my business.

Many thanks to the excellent service by Tayla. She is a great designer and provided us terrific…read moresupport in selecting the tiles for our bathrooms. The Tile Shop in Warwick, RI is fortunate to have her on staff.