If I could give this review no stars I would. I had a reservation for my U-Haul for this morning, two hours before my reservation I get a phone call saying that they gave my reservation to someone else with the same last name. They called me to confirmed if I just sent someone to pick the truck up, I did not. After about a 10 minute conversation Angela told me everything was going to be OK and that i would be good to pick up my truck. Upon arriving at the location there were no instructions to handle anything. I called Brian Fleming, the manager, and he informed me that a representative would be showing up soon. Upon arrival , we explained to her that we were able fo retrieve the keys from the lick box due to the fact that two noxes were open. She instructed us that if we had the keys that we were good to go. We confirmed the truck and instructed our movers to head out. We realized that we were in the wrong truck and swiftly called the movers to turn back around- Angela watched the entire interaction and apologized for telling us wrong info. She then suggested we try another box , and we got keys from box one. Brian is on speaker phone the entire time, he then asked Angela to retrieve credit card information via phone. She was not comfortable in doing so and handed us HER phone to give the credit card info. At this time we asked him to explain why we were giving him credit card info and thats when he called us disrespectful for questioning him and cancelled our reservation. We asked for his managers info and were tild he didnt have a manager by Angela. After calling customer service and going to another location we were advised by uhaul customer service that Brian Felming lied about his position within uhaul and were givin the area field managers contact info. After leaving a review on facebook , Brian accused us of stealing the truck. He is unprofessional and incompetent and so is Angela. Thank goodness we were able to verifiy the area field managers contact info and file a formal complaint. read more