Zero stars. I went in to have a suit made for a murder mystery dinner. I went in over 6 weeks…read morebefore the event. I kept checking and he said it would be done on time. Then less than 48 hours before the event, he informs me that it wont be done and he had nothing else. Adding insult to a bad situation. He did offer a refund but I would have to come in the next week. I live in Grafton. So I drive like 40 minutes there only to find all he needed to refund me was my phone number

Joe fitted my son and I with suits and shirts for his wedding. the quality and workmanship was…read moreincredible. and less cost then of off the rack top name brand. If you need a great suit come see Joe.

Excellent customer service and fairly priced for custom suits. They have a relaxing sitting area…read morenear the center of the store. My companion and I made an appointment. The employees had an exceptional eye for detail when measuring us. They examined us, and knew exactly where to cut when extra fabric was a problem. They spent a couple of minutes just looking at my companion's bottom to make sure the suit pants would fit well since he apparently has a small bottom. Book an appointment. You might get less than stellar service if you walk in without an appointment, which is unfortunate. But given that our assigned employee spent almost two hours measuring us, i can see why they'd give less stellar service to walk-in customers. Touch the fabric they have on display at your own risk. Multiple customers grabbed the fabric to feel the texture while we were there, and who knows if they had the coronavirus on their hands.

Do not ever buy anything from this company if you have a deadline or expect anything of quality…read more The positive: the people are super nice. They say all the right things The negative: I ordered a custom tux and two suits for my sons wedding. I brought my 80 year old dad who did the same. Despite three-four fittings, alterations, a complete remake - none of the clothes fit. They have a no refund policy and not once did they offer any other fix. The product quality is horrible and I ended up having to buy a tux off the rack. I'm down $3000+ with this awful company. I have asked to speak to customer support or a manager multiple times and have not been contacted. Such a terrible outcome. Don't be deceived by the great employees. The product is awful!!!!

Very large selection of any dress you need and very large selection for sizes that you need and if…read moreyou need a size they will check if there other locations have it or if you wanted a different color. Very nice people. The prices are affordable and they take payment plans if needed!

The large selection of dresses, the friendly atmosphere, and the fun I had with my stylist,…read moreCaitlin, made my experience a 10/10! My appointment was back on 4/12 at 12 pm, but I already made my follow-up appointment for the 17th of May! Caitlin understood my style immediately, and I truly hope I get to work with her again! I'm pretty sure I know which dress I want for my wedding!

Kim at Rockport Bridals in Parma Hts. , Ohio was awesome! She completed a last minute alteration 1…read moreweek before my Son's wedding! My dress is perfect! SHE offers high quality alterations at a reasonable price! I'm a return customer and highly recommend Kim and Rockport Bridals!

Kim, the proprietor, is incredibly warm and personable, and I truly enjoy visiting her shop! She…read morehas a wonderful way of making her customers feel comfortable, welcomed, and right at home. She is mindful of her customers' budgets and never makes anyone feel pressured. Instead, she takes the time to listen and encourages customers to share their thoughts and opinions throughout the process. I've purchased two dresses from her so far and have had such a positive experience each time. When it comes to shopping for bridal or formal wear, her shop will definitely be the first stop before I consider visiting anywhere else. I highly recommend her to anyone looking for a supportive, enjoyable, and stress-free dress shopping experience.

I have reached out several ties to resole a matter and have been ignored. Corporate does not…read morerespond. The store manager responds saying he is waiting for a reply from corporate. Reponses to Yelp reviews is to contact KGListens@kgstores.com And they do not respond as well, K&G is not customer service oriiented. I have been trying for two months to get this issue rsolved.

I have been in K & G many times over the years. It usually for myself or some one off item for one…read moreof the men in my life. This time a suit was required. As soon as we ventured to the suit area I walked up to Chris for assistance. He immediately gave us the suit jacket size and gave us the run down on suits. Basically no suit is the same and each has it's on personality ( fit,style, cut). Chris was attentive and patient. Once the suit was chosen we were sent to go try it on and get measured for alterations. The alterations lady was able to accommodate with a quick turn around time for a very small fee. Once he was all fitted we had to tackle the shirt/tie situation. Chris had a shirt and tie laid out for us. The service we received at this location was excellent and I would recommend this store to anyone.

We tried both David's Bridal and Formality Bridal, and honestly the difference was night and day…read more From the moment we walked in, we felt so much more welcome, heard, and comfortable here. They have private rooms for guests, and the brides get their own dressing area with a mirror and stand so you can see the dress on yourself before coming out -such a thoughtful setup. Everything is off the rack, and there's a really nice variety of styles and sizes (and nothing goes over $1000!). My sister found her perfect dress and a veil here, which was such a win. Heather helped us and she was absolutely amazing- so warm, patient, and genuinely excited for us. At one point she literally ran to grab a dress we had talked about earlier just so my sister could try it on! You can tell she really cares about her brides. The shop itself is in a cute old church, which gives it such a cozy, charming vibe (though I heard they may be moving to a warehouse soon...I'll be a little sad if they do!). They also let us mark several dresses with tags to try on. I think we got through 6-8 total. We didn't buy the dress that day because we had another appointment elsewhere, but my sister couldn't stop thinking about it. When she emailed Heather around 11pm the next night, Heather replied within 15 minutes and said she'd pull it from the floor for her to pick up. That kind of service is so rare. All in all, I'd 100% recommend doing your dress shopping here over any department store. It's personal, fun, and honestly just a great experience all around.

I found the dress of my dreams here for an amazing price. This is the spot to BUY your dress but…read moreBEWARE: take it elsewhere for your alterations. I was told the most would be $400 for alterations; I switched my dress choice, which they did with no problem (mind you my dress had never left their building), and the comment at that time was "Good thing you changed because this dress is much cheaper to alter." So I'm thinking $300 max. Got a text that it was $591 plus tax weeks later. Right before this, had a very negative experience where I was balling during my fitting & the owner who was doing my fitting didn't even know I was crying as a response to her rude & insensitive behavior. At this fitting was the perfect time for her to tell me my choices would incur a much bigger cost where I could say I do not want it altered by her. Once alterations were complete, I tried it on; I hated the way it fit and pointed out it's too long and straps are way too tight and short, so much so they would not stay on my shoulders. Their response was to shorten the straps which I knew made no sense & pretty passive aggressive comments about how dresses & straps are altered. I knew I couldn't take the dress w/out paying & felt completely unheard & beside myself, so I took the dress & paid, not knowing what to do, weeks away from my wedding. Composed myself, cried a lot & met with a seamstress for multiple fitting. Learned the bustle does not stay up (just completely falls w/movement), bustle is completely messed up looking on the front sides, extra length was left on the sides to attempt to cover the horrible look of it, outside layer is around 3 inches too long, inside layer is about 2 inches too long, side where dress was taken in CAME APART, straps were so short the sides had to be cut down from my arm pit to make it fit, breast boning needed altered because anyone standing near me could see my boobs due to the huge space that was present, one of the straps was MANGLED & smaller than the other one which we did not even attempt to make the same for fear the strap would break. The initial concerns mainly were how would the breast part fit & how would I wear the dress w/ all the sparkles poking me in the armpit; I was assured the boning gets fitted & the gems get removed during alterations which is why I ultimately asked to switch to this dress from my original pick: the new seamstress had to also complete this. After a new seamstress was completely revamping my dress, I brought my issues to the manager about how experience w/ not only the dress alterations, but the price inconsistency & the behavior of the owner, & was responded to seemingly politely but stating "wedding nerves get the best of us!" Nerves have nothing to do w/ a destroyed dress, lack of customer service & unkind behavior from the owner. She gave the owner my complaint in which her response was a terrible apology w/ no offer to reconcile the cost I was out & the time and energy spent getting this fixed. Her response was a defense, pointing out everything she did for me & the policies she changed to help me (allowing me to change my dress which certainly put her out none & she agreed to w/ no hesitation & allowing me to extend my payment in which I did not ask for; this was done so I did not come in twice & paid when I came in for my fitting that was available.) ... among other things she pointed out she did for me. I would never have come on here & complained had she made it right. I live right up the road & really wanted to be able to give her a great review & support local business. I would regret not letting the public know not to get their dress altered here because maybe I am saving a bride from having this horrible experience right before their wedding. If you cannot complete a service as a business owner, please tell your customer so they are informed & can go elsewhere. If you are changing the price of what you quoted, tell your customer. If someone is choosing you, honor their business. If you don't know how to alter, send to someone who does.

My husband and I had a great experience with Taylor Beatty at Brilliant Earth. She was extremely…read morepolite and listened to every word I said. She wasn't pushy which is a huge thing for me and definitely just wanted me to be happy. I don't love how you have to purchase protection for the jewelry but that is absolutely nothing against Taylor. Thank you Taylor!

Brilliant Earth has proven to be nothing more than a bulk-buying mall jewelry outlet posing as a…read moreboutique shop. My daughter asked for her fiancée to purchase her engagement ring from them based on their first ecologically responsible claims. When she brought it back for sizing they guaranteed it would be available between 6/19-25 as they were relocating to Sweden on 7/6 - they told the representatives not to take it if it wasn't guaranteed to be back before their departure: not obit was it not available, it as lost in a black hole of jewelers row in New York & nobody could find it for over a month. Their head of customer relations at the corporate office, Jillian Jara, lied to us stating that the jewelers working on the ring were employees of Brilliant Earth when they are in fact all third party contractors. Their store manager Andrew promised to meet us when we picked up the ring, and when we messaged we would be there he left early for the day. Now we are left with having to pay an international VAT of 25% of the value of the ring - & brilliant earth refuses to help in any way. Buy from a reputable small jeweler that makes their own jewelry, don't do business with brilliant earth.

My partner and I have been to this location a number of times! From adjusting sizes to fixing small…read moreholes-- their service has continually exceeded our expectations. They are super friendly and speedy and the store is well kept. All of our items have been ready within a couple of days! We are so grateful to have this spot close by.

I dropped off my daughter's dress on Friday, 6/5/2026 to have a strapped fixes. It was my first…read moretime ever using this location and company. I went to pick it up on Wednesday 6/10/2026 and when we got it home we noticed it had two wholes in the bust of the dress and it had shrunken. The next day my daughter returned and explained the issues. They first denied any wrong doing and explained they presses and steamed the dress. We showed the tag which said hang dry and don't use heat. The kept the dress for repair to pick up the next day and we reminded them do not press or use heat. When we return we stated it was not pressed and the reply was that it was pressed as they presses everything. We informed them the dress can not take heat and we ask for it not to be presses. She sated this was not communicated and it was. Now the dress is to small, in fact small than the day before. I've basically paid for a strap on a dress that can't be worn. No apology, no refund and I have to replace a $130 dress which will cost more because I have to drive around to find a replacement in a week. For a first time customer this was a horrible experience and the staff didnt care