This shop completely destroyed our vehicle after our insurance payed over 15,000 dollars for a repair on a vehicle less than 3 months old. The initial repair was deemed so unsafe after being discovered by our insurance, they did not allow us to drive the vehicle from that day on. Our insurance facilitated a tow, and the vehicle was accepted by ACCC. After months of dispute the shop left our car that they had accepted responsibility for on the side of the road, where it was towed at 12:30 am and impounded. It was further damaged and after having the vehicle returned, both myself and the highest levels of our insurance went to the shop again. Detailing not only the initial faulty repair, but requesting the shop fix the vehicle to its original condition, and OEM standard compliant as their repairs have a "lifetime guarantee". They did not, and will not fix our vehicle and left a brand new car destroyed.
When the shop initially "repaired" our brand new car, they returned it to us without even sealing the back windshields. They watched me as I installed my newborns son carseat upon picking up the vehicle, unbeknownst to me, the cars condition was so unsafe, that it put his life in danger. I have attached photos of not only the windshield which was placed incorrectly during the repair, but 18 other photos of instances where they left welds exposed, use seam sealant and glue which upon picking up the vehicle we immediately noticed, which is what prompted us to have the vehicle inspected thus leading us to discover the repairs. They left windows unsealed, drilled and hammered together pieces of the vehicle that did not fit, drilled holes within the vehicle for access, and damaged the structural integrity of parts they were paid to fix. I do have additional photos along with a detailed report that we have repeatedly tried to communicate with the owner Roberto about.
Both myself and the leading damage agent in the state have gone to the shop multiple times and they completely dismiss all liability. They even went so far as to threaten me for posting reviews that not only are completely true, but I have both photos, videos, and recordings confirming the damage they did to our vehicle, and the unbelievable toll that fighting this has taken on our lives. They destroyed our brand new vehicle, have left us carless during on of the most difficult times both in our society and with a brand new child, and refuse to fix the vehicle they were paid to fix to OEM standard compliant. They have left us not only vehicle-less but with a vehicle that we still are obligated to pay for that no longer operates due to their negligence. read more