Cancel

    Open app

    Search

    American Airlines

    1.5 (23 reviews)
    Open Open 24 hours

    American Airlines Photos

    Recommended Reviews - American Airlines

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    How does a third bag fluctuate in pricing that much!?!  Absolutely disgusting.
    Jumana A.

    Nice employees in the Oregon airport.. But their baggage policies are absolutely ridiculous. On the website, the baggage rules posted are not specific enough. I had purchased a regular economy ticket. I was prepared to pay around 50 to 70 for my 2 checked bags. Upon getting to the counter the clerk tells me that I do not have access to any overhead bins. So i have to check my carry on also. Apparently the ticket I had purchased meant that I didn't get a carry on. I was not informed at all about this on the wrbsite. So you can only imagine my surprise when the total for 3 checked bags was over 200! I will never be flying with them again.

    See all

    14 years ago

    Helpful 0
    Thanks 0
    Love this 3
    Oh no 0
    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Disappointed with their customer service, I could have made another connecting flight, saving me 12 hrs of travel time.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jody M.
    7
    54
    28

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Drew K.
    60
    10
    0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Johnny B.
    206
    11
    2

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of R J.
    19
    765
    190

    11 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Tom L.
    1
    68
    10

    12 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Amber S.
    298
    18
    13

    11 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Ben G.
    69
    4
    0

    11 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jin M.
    0
    96
    0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - American Airlines

    Verify this business for free

    Get access to customer & competitor insights.

    Verify this business

    GRR - Gerald R. Ford International Airport - Seating area in Concourse B

    GRR - Gerald R. Ford International Airport

    3.6(282 reviews)
    0.6 mi

    Grand Rapids, you've got a cute airport!…read more There's so many windows in this airport and, even better, there's SO MANY seats to enjoy them from. High top seating, seating with tables, desk like seating, armchair and sofa like seating, swivel executive chairs... truly something for everyone. Loved the (very green) children's play area! Loved that there was a Sensory Room to support travelers sensitive to stimulants (and airports is anything more overwhelming then an airport?). From the website: "The Sensory Room is intended to provide a therapeutic setting that helps individuals feel comfortable in their surroundings. The space is designed to minimize overstimulation and provide a calm and inclusive environment for individuals of all ages with cognitive and/or development disabilities." Loved the not one, not two, but THREE Farmers Fridges. GRR doesn't have many vegan options, so having these reliable vending machines changes everything. If one is out of what you're looking for (like the Napa Chickpea Wrap which is my faaaaaaaasve), try the other fridges! Because... The airport is super walkable! Comprised of Concourse A and Concourse B, with just fourteen gates, you can explore the whole thing in a half hour or so. Also, for such a small airport, there are SO MANY BATHROOMS. Never a wait anywhere for a bathroom or a water bottle refill station. All in all, this was a pleasant airport to fly in/fly out of!

    Never been here before today. Gerry Ford International. Small airport. Quick taxi time and all the…read moreairport staff were nice. I didn't see a ton of places to eat but we got steaks close to the hotel.

    Photos
    GRR - Gerald R. Ford International Airport - Founders. Just after tsa. Views of the airplanes

    Founders. Just after tsa. Views of the airplanes

    GRR - Gerald R. Ford International Airport - Gerald R. Ford mural

    Gerald R. Ford mural

    GRR - Gerald R. Ford International Airport - August 2025

    See all

    August 2025

    Delta Air Lines

    Delta Air Lines

    1.9(13 reviews)
    0.2 mi

    Hire competent, trained baggage handlers who will be reprimanded or even fired for damaging…read morecustomers baggage.

    Two round trips to Gerald Ford International, DTW-GRR, GRR-DTW and GRR-ATL. Four different…read moreaircraft, a Boeing 717, a Boeing 737, a Boeing 757 and a Canadair 900. Not the tiniest aircraft by a medium-sized chalk. For you folks who are having problems with your flight, did you buy the insurance? Did you purchase your ticket with a credit card that has trip interruption coverage? Yeah, well do that next time and you'll have a lot less headache. And when you do have a problem, don't just stand in line. Call Delta 800-221-1212 while you're standing in line so that when you do get through to someone, they can help you just as much as the folks here in the airport! Luggage arrived swiftly at baggage claim. Checking baggage for my return was also easy with a polite agent at the ticket counter and a dedicated queue for Sky Priority. Boarding was done the proper way, though I did notice that one agent let the First Class and Diamonds go before the active duty military. It's supposed to be "pre-boarding" of people needing assistance, then active duty military, then first class and Diamonds, then parents with small children, then Sky Priority. [Review 11197 overall, 972 of 2019.]

    Photos
    Delta Air Lines - Over Michigan somewhere.

    Over Michigan somewhere.

    Delta Air Lines - This was the flight I took for 3 hours!! Why the good plane for less than an hour then this one??

    This was the flight I took for 3 hours!! Why the good plane for less than an hour then this one??

    Delta Air Lines - Salt Lake City, Utah!!

    See all

    Salt Lake City, Utah!!

    American Airlines

    American Airlines

    1.7(7 reviews)
    4.3 mi

    Of all of the experiences I've had while visiting Flint, MI the service provided by Elizabeth S…read more was unmatched. After a less than favorable experience at the AA ticket counter a few days prior, she far exceeded my expectations. She was friendly, helpful, courteous, and professional. She not only addressed my need, but also assisted me with resolving an issue I had. Not to mention, I loved seeing how helpful she was with her peer in ensuring she understood their processes and procedures. Because of Elizabeth I won't leave this city with a lingering bad taste in my mouth.

    Horrible experiences with this airline. I have flown every week this year. Last week and this week…read moreare the first two weeks I have flown with American Airlines. They do not have their crop together. Last week had a delayed flight that stranded me in Chicago. The reason for the delay was catering. My bag was lost on my flight in Friday morning and I did not get it back until 5pm on Sunday. This week, they can not get my reservation correct. It's split on AA and US Airways. I go to AA.COM to check in and it rerouted me to usairways for check in. Once there, it routed me back to AA.COM for check in. I could not get my seats selected, nor could I get my boarding passes. I added my Known traveler number to my reservation at booking, tried double checking online, no luck. I called the reservations number and they assured me it was on the reservation. When I get to the airport, the agent said it was not on the reservation. I asked the agent to add it to my reservation, he said he did not know how. I asked him to ask one of the other agents for help and he said he couldn't ask them. The agent then told me that he couldn't give me all of my boarding passes since it wasn't an AA reservation, but a US airways reservation. I said I have a rather close connection, that's a huge inconvenience. The agents response was, yes, it hasn't been a seamless merger. I told him no, it's been anything but and is messing with people's lives. He said, I don't know what to tell you. I will be doing everything in my power to avoid this disorganized and horrible airline for my future travels.

    United Airlines

    United Airlines

    3.0(2 reviews)
    0.0 mi

    A cute location for United airlines, frequently serviced by the new CRJ-550 aircraft, generally to…read moreChicago, O'Hare. This is the nicest regional jet currently available, and the quick flight is much better than the drive. A decent sized check in area, a few gates, and friendly employees.

    Flew from Grand Rapids to San Diego for a long weekend with my mother. Upon returning on Sunday…read moreApril 25, one bag was lost. We stood at the carousel until the last bag was out. The carousel kept spinning but the belt stopped and her bag was not there. My mother and I rushed over to the United counter because we needed to report the loss and hurry to get her home. She is elderly and was exhausted. Brenda, the United supervisor refused to start the process until the carousel stopped rotating. Really. I was stunned- because the carousel is turning empty you won't start it? She had a terrible attitude, slowly and deliberately even slower, she sauntered over to the carousel and grabbed a left over bag. Slowly walked or to the office and returned to the desk. Then another woman came out from behind and took us over to the office and unlocked the door. Twenty minutes later we got out of there. The girl that finally did it was kind enough but so slow. I mean SLOW!! It was ridiculous. She seemed to never have done this process before. Meanwhile, Brenda is behind the United desk doing nothing. Zero. She was incredibly rude and dismissive. Flying is tough these days, but when a United representative behaves that way it makes me simply fly Delta or AA. Brenda. Supervisor, Sunday, May 25, 3;30 p.m do

    American Airlines - airlines - Updated May 2026

    Loading...
    Loading...
    Loading...