Pre-COVID review…read more Wow, it seems like some people have had really bad experiences with Allegiant. Fortunately I haven't had any awful experiences so far with this budget airline (knock on wood). I've used Allegiant for their nonstop flights to Orlando Sanford and Fort Myers. I personally really like nonstop flights so I try to find them whenever possible. Allegiant is definitely a budget airline where you have to pay for everything, including your seat, carry on, checked luggage, and food and beverages on board. There are no fancy entertainment systems on these planes. I don't really mind that as I typically sleep on flights anyway. I am willing to pay for convenience, and the nonstop flights that Allegiant provides is that convenience. I usually only travel with a carry on so that helps cut down on costs a bit (but you still have to pay for that). Be sure to bring snacks and a bottle for water, as they don't even offer a complimentary cup of water on these flights. A small bottle is $3. On one of the Allegiant flights, my boyfriend and I purchased a cheese and charcuterie package for $6 which was actually very delicious and a great snack for our quick flight. I have more trips coming up with Allegiant (edit: well, I did until COVID happened!) and I intend to book more flights with them in the future.

Stuck at the airport for over 12 hours with Allegiant. Our 3:30 PM flight out of JAX didn't get us…read morehome until 5:00 AM. First, we waited for pilots to drive from Tampa to Jacksonville. Once a pilot finally showed up, the flight attendants timed out, forcing another wait for a new crew. Completely unacceptable service.

For it being a smaller airport, it has some nice touches and amenities. The concourses have a lot…read moreof space and seating. I especially liked having a comfortable couch to sit on while waiting for my flight. The women's restrooms also provide free products if you happen to be in need while you're there. I know there are few restaurants to pick from and not many shops, if you're into those things. I did like the Founders Brewing location in between the concourses, right behind security. Definitely a nice local touch. If you find yourself flying into GRR, it is a nice airport and very easy to get around.

Beautifully designed Very nice…read moreVery clean Very orderly Laptops don't need to come out Very quick

Two round trips to Gerald Ford International, DTW-GRR, GRR-DTW and GRR-ATL. Four different…read moreaircraft, a Boeing 717, a Boeing 737, a Boeing 757 and a Canadair 900. Not the tiniest aircraft by a medium-sized chalk. For you folks who are having problems with your flight, did you buy the insurance? Did you purchase your ticket with a credit card that has trip interruption coverage? Yeah, well do that next time and you'll have a lot less headache. And when you do have a problem, don't just stand in line. Call Delta 800-221-1212 while you're standing in line so that when you do get through to someone, they can help you just as much as the folks here in the airport! Luggage arrived swiftly at baggage claim. Checking baggage for my return was also easy with a polite agent at the ticket counter and a dedicated queue for Sky Priority. Boarding was done the proper way, though I did notice that one agent let the First Class and Diamonds go before the active duty military. It's supposed to be "pre-boarding" of people needing assistance, then active duty military, then first class and Diamonds, then parents with small children, then Sky Priority. [Review 11197 overall, 972 of 2019.]

Hire competent, trained baggage handlers who will be reprimanded or even fired for damaging…read morecustomers baggage.

Grand Rapids has one of the best Southwest experiences I've encountered. Like many airports they…read moredominate the terminal. The gates had reasonably spacious seating. The agents at the desk were friendly and helpful. The process to board was seem less. The boarding passes were scanned in a rapid fire process. So much so the jetway backed and she had to slow her roll. We were greeted as we boarded the plane with early morning pleasantries and smiles. Our leg was a short segment from Grand Rapids to Chicago midway. As a result no inflight service was done.

Amazing flight experience. Very spacious seating and take off on time. Very polite staff and clean…read morewaiting area. I HIGHLY recommend southwest. Prices are also very transparent.

American Airlines operates their American Eagle brand out of Gerald R. Ford International Airport…read more They only have one small ticket counter in the far right hand side of the main terminal. I had a flight out of Grand Rapids to Chicago O'Hare International Airport - scheduled for 7:30 pm. They recommended to me to try to get to Chicago on an earlier flight due to all of the flight delays from the storms moving across the midwest. They got me into a great aisle seat on an earlier flight. While it remains to be seen what time my earlier flight actually departs - thank you ladies at the American Eagle ticket counter for being thoughtful and pro-active!

This Airline canceled flights with no notice and no compensation. They received all the money and…read morethen canceled flights and offered a flight for the next day.

Of all of the experiences I've had while visiting Flint, MI the service provided by Elizabeth S…read more was unmatched. After a less than favorable experience at the AA ticket counter a few days prior, she far exceeded my expectations. She was friendly, helpful, courteous, and professional. She not only addressed my need, but also assisted me with resolving an issue I had. Not to mention, I loved seeing how helpful she was with her peer in ensuring she understood their processes and procedures. Because of Elizabeth I won't leave this city with a lingering bad taste in my mouth.

Horrible experiences with this airline. I have flown every week this year. Last week and this week…read moreare the first two weeks I have flown with American Airlines. They do not have their crop together. Last week had a delayed flight that stranded me in Chicago. The reason for the delay was catering. My bag was lost on my flight in Friday morning and I did not get it back until 5pm on Sunday. This week, they can not get my reservation correct. It's split on AA and US Airways. I go to AA.COM to check in and it rerouted me to usairways for check in. Once there, it routed me back to AA.COM for check in. I could not get my seats selected, nor could I get my boarding passes. I added my Known traveler number to my reservation at booking, tried double checking online, no luck. I called the reservations number and they assured me it was on the reservation. When I get to the airport, the agent said it was not on the reservation. I asked the agent to add it to my reservation, he said he did not know how. I asked him to ask one of the other agents for help and he said he couldn't ask them. The agent then told me that he couldn't give me all of my boarding passes since it wasn't an AA reservation, but a US airways reservation. I said I have a rather close connection, that's a huge inconvenience. The agents response was, yes, it hasn't been a seamless merger. I told him no, it's been anything but and is messing with people's lives. He said, I don't know what to tell you. I will be doing everything in my power to avoid this disorganized and horrible airline for my future travels.

Our flight was delayed about 2 hours, and we arrived on July 21st around 3:30 AM. Terry from the…read moreWest Michigan Car Service was already at the GRR airport, ready to pick us up. Both Greta Hun and Terry were pleasant to communicate with and helpful. I'm delighted to find them here on Yelp to solve our dilemma of arriving late at night. :)

They Got my reservation totally wrong. They were going to show up at my house at 3 am not 3 pm even…read morethough they even asked for my flight info which is for the evening. Found this out by a 24-hour ahead confirmation text that arrived at 3am. Then when I decided to just cancel and get a ride from a relative it took five phone calls to finally get confirmation that they cancelled the reservation which was absurdly expensive in the first place, $260 just for Holland to Grand Rapids. Terrible customer service, terrible prices, don't recommend.

We have used Witte on several European trips and they have done a great job! Their group tours are…read moreabsolutely wonderful and we will continue to use them for our traveling plans.

Went on the Waterway Tour in the Netherlands and had a wonderful time. I learned so much from the…read moretour guides and our host made the travel experience less stressful.

I got stranded by Spirit Airlines during a trip to Cancun recently and was facing a similar issue…read moreon the way back. Because I couldn't risk another canceled flight, I canceled my existing booking and called Genuine Vacation to help me get on another flight. The team there promptly found me new flight options and within a few minutes I was re-booked and on my way to the airport. I made it safe and sound thanks to their guidance and swift assistance! The best!

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