I needed assistance and decided to call this business at 18663350678. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

Stuck at the airport for over 12 hours with Allegiant. Our 3:30 PM flight out of JAX didn't get us…read morehome until 5:00 AM. First, we waited for pilots to drive from Tampa to Jacksonville. Once a pilot finally showed up, the flight attendants timed out, forcing another wait for a new crew. Completely unacceptable service.

Grand Rapids, you've got a cute airport!…read more There's so many windows in this airport and, even better, there's SO MANY seats to enjoy them from. High top seating, seating with tables, desk like seating, armchair and sofa like seating, swivel executive chairs... truly something for everyone. Loved the (very green) children's play area! Loved that there was a Sensory Room to support travelers sensitive to stimulants (and airports is anything more overwhelming then an airport?). From the website: "The Sensory Room is intended to provide a therapeutic setting that helps individuals feel comfortable in their surroundings. The space is designed to minimize overstimulation and provide a calm and inclusive environment for individuals of all ages with cognitive and/or development disabilities." Loved the not one, not two, but THREE Farmers Fridges. GRR doesn't have many vegan options, so having these reliable vending machines changes everything. If one is out of what you're looking for (like the Napa Chickpea Wrap which is my faaaaaaaasve), try the other fridges! Because... The airport is super walkable! Comprised of Concourse A and Concourse B, with just fourteen gates, you can explore the whole thing in a half hour or so. Also, for such a small airport, there are SO MANY BATHROOMS. Never a wait anywhere for a bathroom or a water bottle refill station. All in all, this was a pleasant airport to fly in/fly out of!

Never been here before today. Gerry Ford International. Small airport. Quick taxi time and all the…read moreairport staff were nice. I didn't see a ton of places to eat but we got steaks close to the hotel.

Hire competent, trained baggage handlers who will be reprimanded or even fired for damaging…read morecustomers baggage.

Two round trips to Gerald Ford International, DTW-GRR, GRR-DTW and GRR-ATL. Four different…read moreaircraft, a Boeing 717, a Boeing 737, a Boeing 757 and a Canadair 900. Not the tiniest aircraft by a medium-sized chalk. For you folks who are having problems with your flight, did you buy the insurance? Did you purchase your ticket with a credit card that has trip interruption coverage? Yeah, well do that next time and you'll have a lot less headache. And when you do have a problem, don't just stand in line. Call Delta 800-221-1212 while you're standing in line so that when you do get through to someone, they can help you just as much as the folks here in the airport! Luggage arrived swiftly at baggage claim. Checking baggage for my return was also easy with a polite agent at the ticket counter and a dedicated queue for Sky Priority. Boarding was done the proper way, though I did notice that one agent let the First Class and Diamonds go before the active duty military. It's supposed to be "pre-boarding" of people needing assistance, then active duty military, then first class and Diamonds, then parents with small children, then Sky Priority. [Review 11197 overall, 972 of 2019.]

American Airlines operates their American Eagle brand out of Gerald R. Ford International Airport…read more They only have one small ticket counter in the far right hand side of the main terminal. I had a flight out of Grand Rapids to Chicago O'Hare International Airport - scheduled for 7:30 pm. They recommended to me to try to get to Chicago on an earlier flight due to all of the flight delays from the storms moving across the midwest. They got me into a great aisle seat on an earlier flight. While it remains to be seen what time my earlier flight actually departs - thank you ladies at the American Eagle ticket counter for being thoughtful and pro-active!

Every single time I fly American something is wrong. Standing here at the airport, American is…read moretelling us out departure time is 2:52. The plane just pulled up (2:32) and hasn't even let anyone off yet now (2:37pm). This is after an hour and a half delay. American assured the plane would depart by 2:52.. it's now 2:42 and kids still getting off. 2:43 pilot gets off.. I bet we aren't leaving at 2:52.. Last year I stayed in Chicago for two days after American delayed my plane.

Of all of the experiences I've had while visiting Flint, MI the service provided by Elizabeth S…read more was unmatched. After a less than favorable experience at the AA ticket counter a few days prior, she far exceeded my expectations. She was friendly, helpful, courteous, and professional. She not only addressed my need, but also assisted me with resolving an issue I had. Not to mention, I loved seeing how helpful she was with her peer in ensuring she understood their processes and procedures. Because of Elizabeth I won't leave this city with a lingering bad taste in my mouth.

Horrible experiences with this airline. I have flown every week this year. Last week and this week…read moreare the first two weeks I have flown with American Airlines. They do not have their crop together. Last week had a delayed flight that stranded me in Chicago. The reason for the delay was catering. My bag was lost on my flight in Friday morning and I did not get it back until 5pm on Sunday. This week, they can not get my reservation correct. It's split on AA and US Airways. I go to AA.COM to check in and it rerouted me to usairways for check in. Once there, it routed me back to AA.COM for check in. I could not get my seats selected, nor could I get my boarding passes. I added my Known traveler number to my reservation at booking, tried double checking online, no luck. I called the reservations number and they assured me it was on the reservation. When I get to the airport, the agent said it was not on the reservation. I asked the agent to add it to my reservation, he said he did not know how. I asked him to ask one of the other agents for help and he said he couldn't ask them. The agent then told me that he couldn't give me all of my boarding passes since it wasn't an AA reservation, but a US airways reservation. I said I have a rather close connection, that's a huge inconvenience. The agents response was, yes, it hasn't been a seamless merger. I told him no, it's been anything but and is messing with people's lives. He said, I don't know what to tell you. I will be doing everything in my power to avoid this disorganized and horrible airline for my future travels.

A cute location for United airlines, frequently serviced by the new CRJ-550 aircraft, generally to…read moreChicago, O'Hare. This is the nicest regional jet currently available, and the quick flight is much better than the drive. A decent sized check in area, a few gates, and friendly employees.

Flew from Grand Rapids to San Diego for a long weekend with my mother. Upon returning on Sunday…read moreApril 25, one bag was lost. We stood at the carousel until the last bag was out. The carousel kept spinning but the belt stopped and her bag was not there. My mother and I rushed over to the United counter because we needed to report the loss and hurry to get her home. She is elderly and was exhausted. Brenda, the United supervisor refused to start the process until the carousel stopped rotating. Really. I was stunned- because the carousel is turning empty you won't start it? She had a terrible attitude, slowly and deliberately even slower, she sauntered over to the carousel and grabbed a left over bag. Slowly walked or to the office and returned to the desk. Then another woman came out from behind and took us over to the office and unlocked the door. Twenty minutes later we got out of there. The girl that finally did it was kind enough but so slow. I mean SLOW!! It was ridiculous. She seemed to never have done this process before. Meanwhile, Brenda is behind the United desk doing nothing. Zero. She was incredibly rude and dismissive. Flying is tough these days, but when a United representative behaves that way it makes me simply fly Delta or AA. Brenda. Supervisor, Sunday, May 25, 3;30 p.m do

Our flight was delayed about 2 hours, and we arrived on July 21st around 3:30 AM. Terry from the…read moreWest Michigan Car Service was already at the GRR airport, ready to pick us up. Both Greta Hun and Terry were pleasant to communicate with and helpful. I'm delighted to find them here on Yelp to solve our dilemma of arriving late at night. :)

I received an immediate response, asking for a phone consolation to firm up my request and a price…read more At their request I immediately provided my phone number. Never heard another word.

We have used Witte on several European trips and they have done a great job! Their group tours are…read moreabsolutely wonderful and we will continue to use them for our traveling plans.

Went on the Waterway Tour in the Netherlands and had a wonderful time. I learned so much from the…read moretour guides and our host made the travel experience less stressful.

I got stranded by Spirit Airlines during a trip to Cancun recently and was facing a similar issue…read moreon the way back. Because I couldn't risk another canceled flight, I canceled my existing booking and called Genuine Vacation to help me get on another flight. The team there promptly found me new flight options and within a few minutes I was re-booked and on my way to the airport. I made it safe and sound thanks to their guidance and swift assistance! The best!

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