Extending one star to this location due to the fact that the fish had a good flavor. I also appreciated options that extended past whiting and tilapia.
The 4 stars started with the order process at the drive up menu. I was interested in getting trout and asked the person taking the order if it was Georgia trout, a fairly simple question. The fact that the order taker did not know was not the issue, but it was the disdain in their voice, which hinted at no type of customer service. I continue to order the family pack as I was meeting friends for dinner and wanted to bring enough for everyone. The trout dinner as well as the other dinners came with two sides and I selected coleslaw and red beans and rice.
Food portions were the next reason for the less stellar review. I'm not sure what family would be fed by the meager portions included in the family pack. Pictures do not lie! The family size sides were also underwhelming in size and flavor.
Grease residue was the last factor in the one star review. It did not appear as though the grease had been drained from the fish adequately. Some grease is expected with fried food, but this was more than average.
Sadly, this location used to have decent food. This is my second time in the last year, giving a means a chance to make amends. I have visited after church in the daytime, and most recently last week with both times resulting in disappointment. Was only aware of one other location on the south side, and after beginning this review, I noticed that there are other locations within the metro. May give it another try, but will not be anytime soon. read more