I come back from an off-term and am driving down Plainfield Rd. when all of the suddenly, I see the…read morebig familiar blue box & yellow tag that I've seen so many times before but never anywhere around here. Could it be? Yes, Lebanon NH got its own Best Buy!! Kind of small and understocked, but what do you expect. At least there is one & the lines aren't long. Now build up a real Starbucks (maybe in Kohl's plaza) & Lebanon might actually feel like civilization.

They have effectively zero customer service. You cannot talk to them. The robot will not let you…read morethrough to a real person. The robot told me the store was not open at 10AM when I know it is! I have purchased the Geek squad service for years and yet I can't even talk to anyone. So I'll have to waste my time driving to the store to see if I can talk to a person and get nothing out of it. I'll be so happy when these people go out of business. I've been trying to deal with them for years and they just suck. Could they be wondering why the phone is not ringing?

Excellent customer service. Replaced iPhone battery that they stocked and only charged me $129.00…read morewith a 30 day warranty within 1 hour. Very pleased with all of the above.

Quick and expert service. They fixed my phone and it didn't cost much! Total life saver!read more

I love this store and the phones the have because I love the features and the employees 5 starsread more

The review of the Apple Store at the Mall of New Hampshire seem to be on two extremes, either…read more5-stars or 1-star. I can see how new employees, not properly trained, can wreak havoc on a customer's device, especially when one has driven long distances to seek assistance and instead get an "oh well" or a "call the non-support center" and wait six hours to get a human... Well, I did it in reverse and it worked. I tried the Apple "non-support Center" first and I got what I expected, hour-wait and a non-resolution of my problem. So then I ended up getting a Genius Bar appointment and had the luch of dealing with Justin, who apparently knows a lot about Apples. I arrived on time and went to the Genius Bar where I saw Justin, who although was waiting on three other people, had time to work with all of us. My issue was that somehow, different large movie apps and their gigabyte-sized files had created invisible grabs on my memory so my system memory (for an iPad) was 140GB. I had previously tried to first offload, then delete apps by the score, then erase and reformat from a backup but it didn't work. So came over here to get the scoop on how to redo it from scratch. Justin took me through the paces and it turned my system files from 140 GB down to 8. Exactly what I wanted. I left with a working piece of equipment. Prompt, courteous, good value.

iPhone battery replacement FAIL. Brought in my iPhone SE, in mint condition, for a battery swap. Of…read morecourse they make you sign a waiver that says they're not responsible if they screw up. It felt like I was playing Russian Roulette with my chances... 2 hours later... hey, sorry man, your home button no longer works, and we don't know why, but here's a lame, laborious, awkward workaround. oh, and we'll refund your $100, and I guess you'll have to go buy a new phone.... Are you kidding me? Furious is an understatement. $650 later for a new phone... never again.

I asked prior to entering if the staff was vaccinated and was informed that the salesperson WAS NOT…read moreVACCINATED. Said person was only half wearing a mask. Too bad. Will shop elsewhere. Don't really want to enter a store when the public-facing staff is not considering the impact on their customers' health. Not sure I would trust their advice either. However, I do appreciate their candor when I inquired if they were vaccinated before entering.

terrible customer service. Stood there for 10 min no one acknowledged I was there only one other…read moreperson in the place. And the building smells like pure mold.

I had difficulty transferring my phone number from another cell company. These were difficulties…read morerelated to that company holding the porting of the number for 3 days after the activation process was initiated. At the same time they deactivated my account. Several Verizon employees worked hard to help me get my phone working again so I would not be out of phone service for 3 days. Thanks goes to Kia in Porting and Activation for getting my number over to Verizon in 20 minutes instead of 3 days. Thanks to Jason R. in Middlebury for helping me work with a Verizon Team of 2 who helped fix issues related to this delay by activating my phone, setting up my account, and ensuring the phone worked before I left.

Nick helped me out with an extremely fast iPhone screen replacement. Friendly and helpful service…read more Price was fair, given the value of my own time and the overall convenience factor! Great to know this level of service is available in the area.

The iPad repair was a scam. Somehow the cost to do the repair is related to the value of the device…read moreif the device is unbroken. So in this case $360 which is exactly what Apple offered in trade, before I broke it. The guy was very confident about fixing the iPad when I called on the phone, but once they get you in the shop the smoke and mirrors starts. When he says that the repair cost is "market price" and he had to look it up, that is a scam. These guys are fast talking scammers who might as well be selling used cars, and if their parking lot was bigger they might be doing so. This place of business is really hard to find, so consider yourself lucky if you don't find it.

Extremely happy with my purchase and the friendly environment, as well as how informed the team…read morewas. Manager Rachel and her team did an amazing job on the swap from my old phone to the new. They also informed me of two deals they are running between the S7 Edge and the smart watch and the $200 Visa card. I absolutely love the homey atmosphere. The interaction between myself and the staff, they always make it fun to visit, and make a what could be stressful situation completely Stressless and most enjoyable. The wireless zone has gained a lifetime customer.