I stood around waiting trying to buy a phone for 30+ minutes in this store and not only did no one…read moreever help me, no one even acknowledged my existence by telling me they would be with me soon. Then, some other people came in, ostentatiously stated "I don't feel like waiting," jumped the queue, and got immediately helped even though several other people were waiting as well. The guy working seemed not to have any sense of how much this annoyed me and the other people in line. I walked out without buying anything and took my business elsewhere. I know that in Hanover there's virtually no competition so people don't care about basic customer service, but the internet exists now too so there's really no reason to wait around hoping to be helped by people who couldn't care less.

I dropped in unannounced because the IPad I had bought at the West Lebanon store last spring had…read moredeveloped an incapacitating tic. Jeff was helping someone, but he greeted me right away and within minutes was giving a sympathetic ear to my tale of woe. The fix took over an hour, so I went shopping. When I returned, there were a couple of steps we had to do to complete the job, so I got to hang out and learn a little about Apple, the Cloud, earbuds... Closing time came and went, but he put the final touches on the repair without any negative 'tude at all. I left feeling happy and cared for, a little smarter, and with a tic-free tablet to boot. Did I mention that this didn't cost me a cent?

I come back from an off-term and am driving down Plainfield Rd. when all of the suddenly, I see the…read morebig familiar blue box & yellow tag that I've seen so many times before but never anywhere around here. Could it be? Yes, Lebanon NH got its own Best Buy!! Kind of small and understocked, but what do you expect. At least there is one & the lines aren't long. Now build up a real Starbucks (maybe in Kohl's plaza) & Lebanon might actually feel like civilization.

I had an issue exchanging a product covered by BestBuy TotalTech…read more Unfortunately it appears the associate assisting me was not clear on the process and I was left with a store credit and an option to repurchase the covered product for $100 more than I purchased it for, they also voided approximately $10 in rewards I used originally. I indicated to the store manager that I would not have consented to the return had I understood what they were doing and that I wanted my product back. Despite this the store manager said I had accepted the return and the product was now theirs and I couldn't have it back. Instead of providing me assistance the store manager Jerry told me I would need to call BestBuy corporate. I bought TotalTech for the convenience and for BestBuy to handle these warranty problems, since they continue to allow third party seller on their platform it's now complicating the TotalMember warranty process. I would give this zero stars if I could, I expect store managers to care enough to make things right.

Excellent customer service. Replaced iPhone battery that they stocked and only charged me $129.00…read morewith a 30 day warranty within 1 hour. Very pleased with all of the above.

Quick and expert service. They fixed my phone and it didn't cost much! Total life saver!read more

The review of the Apple Store at the Mall of New Hampshire seem to be on two extremes, either…read more5-stars or 1-star. I can see how new employees, not properly trained, can wreak havoc on a customer's device, especially when one has driven long distances to seek assistance and instead get an "oh well" or a "call the non-support center" and wait six hours to get a human... Well, I did it in reverse and it worked. I tried the Apple "non-support Center" first and I got what I expected, hour-wait and a non-resolution of my problem. So then I ended up getting a Genius Bar appointment and had the luch of dealing with Justin, who apparently knows a lot about Apples. I arrived on time and went to the Genius Bar where I saw Justin, who although was waiting on three other people, had time to work with all of us. My issue was that somehow, different large movie apps and their gigabyte-sized files had created invisible grabs on my memory so my system memory (for an iPad) was 140GB. I had previously tried to first offload, then delete apps by the score, then erase and reformat from a backup but it didn't work. So came over here to get the scoop on how to redo it from scratch. Justin took me through the paces and it turned my system files from 140 GB down to 8. Exactly what I wanted. I left with a working piece of equipment. Prompt, courteous, good value.

I love this store and the phones the have because I love the features and the employees 5 starsread more

Erik helped me solve a fab problem none of the expensive dealers could figure out. He was patient…read moreand resourceful. He won my loyalty for the store.

Always have what I need, or can get it if I order ahead. Friendly and corporate account easy to…read moreaccess and get me on my way

We were impressed with the kind patience and extraordinary efficiency with which Middlebury's…read moreGoWireless Verizon set up my entire family with iPhones. Between the keeping of some old numbers, adding new numbers, getting iPhones6 and iPhones5, they steered us through a maze of options and decisions with knowledge and kindness. And then they helped us get on our way into the connected wireless world, synchronizing email and calendars between phones and computers. Amazing service, deep knowledge, and a lot of patience. And we got a very good deal, too!

Worst customer service I have experienced in my life!!! Made an appointment and drove 30 minutes -…read moreguy behind the desk had ZERO interest in helping us. We asked about our current plan and he wouldn't even look up the account. Tried to discuss adding a line and more of the same. We finally walked out. Taking our business to another carrier!!! If I could give zero stars I would!!!

Sometimes things happen when we lease expect them. Sometimes when it's rather inconvenient…read more Thankfully, I remembered the local mobile phone repair shop after a very unfortunate event with my trusty old iPhone. I had debated just going to my service provider and upgrading my phone but decided I'd check out repair options first. It was my first time visiting New England iPhone Repair. I walked in the door without an appointment and was promptly greeted by Nick and made to feel that my problems might be solved. And they were; professionally, skillfully, affordably and quickly. Nick was very friendly, accommodating, informative and set my mind at ease In my decision to hold off upgrading at this time. Thank you NE iPhone Repair for quickly getting me back up and running. There's still some life left in this old phone. We've been through a lot together.

Not good one. Did not try really hard to look into the issue with the phone but were quick to try…read moreto charge 60$ for 30min by just plugging in the phone into the computer.

Extremely happy with my purchase and the friendly environment, as well as how informed the team…read morewas. Manager Rachel and her team did an amazing job on the swap from my old phone to the new. They also informed me of two deals they are running between the S7 Edge and the smart watch and the $200 Visa card. I absolutely love the homey atmosphere. The interaction between myself and the staff, they always make it fun to visit, and make a what could be stressful situation completely Stressless and most enjoyable. The wireless zone has gained a lifetime customer.

I had been hacked over and over for over a solid year. I had several computer experts come to my…read morehome to help me fix the situation. It got to the point where a large amount of money was actually stolen from my bank and sent to an on-line bank in OHIO!!! I finally went to Tech Medic and met YUKIO! Best decision EVER. He came to my home, and fixed all my devices for me. He worked with my bank to solve the situation, and it was not easy. He went above and beyond, and I was very impressed with every person I met at Tech Medic. They are all extremely competent and intelligent. I highly recommend them all. Yukio is amazing, and I will always consider him my friend. Thank you Tech Medic and Yukio!!!

I have been going to these guys for the past 10 years and they are truly amazing! Not many people…read morehave the depth of knowledge that these guys have! They have fixed everything from my iPhone 14 to my MacBook Air screen. I came on here to get their phone number and thought I should leave a review for all the times they have been super helpful!