Excellent customer service. Replaced iPhone battery that they stocked and only charged me $129.00…read morewith a 30 day warranty within 1 hour. Very pleased with all of the above.

Quick and expert service. They fixed my phone and it didn't cost much! Total life saver!read more

Debbie, Corey and Elijah all super helpful and knowledgeable as I was transitioning several devices…read morefor different family members and getting new equipment and accessories. Especially Corey has the patience of a saint, guiding me through numerous set ups and porting over Apple devices. Unlike some other representatives in the store he was able to "juggle" numerous requests at the same time with kindness and a smile - - while also helping his fellow team members - - what a star!

This store is beyond shady. You would expect the management team to be able to correct situations,…read morein the interest of the customer. However, they hide behind Cellular jargon that allows them do things very quickly, and they don't give you the information you're looking for. I have never paid more in my life for two phone lines. When we ask to get it changed, they want us to use a virtual agent. Even though they are the ones that set us up in the first place! Very upsetting to see this store be managed by crooks.

iPhone 13 Mini had poor connection with charger. Sales rep looked at phone port with flashlight,…read morefrowned, and said I needed a new phone. Went home and, with light from the window and a toothpick, cleared the phone port of a rather sizable ball of lint. No more charging issues. It's sad, though, that had it been someone else with same problem (say, an elderly person), they'd have gotten conned into buying a new phone. I hate people.

Cameron, an employee at Brattleboro's Verizon Authorized Retailer, TCC, checked out my Apple IPad…read morewith elegant simplicity at the store, found no serious issues with it, and answered my questions and gave me information I needed to set up a usage review. I didn't have to wait very long for service. When my problem reappeared in my own home I was able to call him at the store and he suggested resetting my home WiFi and Presto! Everything was OK. I'm not great at knowing how to troubleshoot this technology so It felt very good to be able to find a very knowledgeable and courteous employee to interact with. I rate Cameron five stars!! /

Great service, always helpful. A class act, such a pleasure to work with Autumn and Micheal.read more

I have used Cellular Freedom for at least ten years, I'm not sure exactly how long. They have…read morealways been fabulous. If my phone has issues, I take it to them immediately, even though I have insurance. The insurance is for if they can't fix it, which only happened once. They are fast, fair and provide a loaner phone. .

My boyfriend had his screen repaired somewhere else and they had messed up. It did not work right…read moreyou would have to hold the screen down and tap the screen 34 times for it to recognize had it fixed today at cellular freedom repairs and he is very happy. It's like a brand new phone. It's an iPhone SE. We both have them love my iPhone SE. It's small and fits in pocket officially my new place if I have any electronics needing repair.

Came in to get a new quick charger cable for my iPhone 12. Staff was knowledgeable and friendly,…read moreand FAST - in and out in 5 minutes. These guys have also given me several battery changes over the years (I'm a rideshare driver and it drains my battery fast) and they always do great work.

The only thing I dislike about Berkshire Wireless Repair is that they are very expensive. They…read morewanted $250 for my cracked iPhone 6s screen to be replaced which I felt was outrageous. I found that you can get your iPhone fixed for at least $100 less if you just go to an actual Apple Store. That way it won't even break your warranty and you're getting it fixed by the actual company you got it from. The staff is very kind any time I have had to talk to them and answered all of my questions when I had any.

Service is terrible and sent from store with unexpected charges added to my bill when they were…read moretold exactly what I wanted and nothing else.

didn't seem interested in my billing question or digging into it. Told me to call customer service…read more@ ATT. not worth the time going here

The woman helping us was incredibly nice, helpful, and accommodating. We will definitely recommend…read morethis AT&T store because of the fantastic service.

An error was made in setting up our iphone. The person, Ray, who assisted me kept walking away,…read moreacting like like I was stupid, that it was my fault that the error had been made and was not willing to listen to any questions whatsoever. Ray required me to come into the store (25 miles round trip) when I called for advice, rather than talking to me on the phone to solve the problem. While in the store it became clear that had he taken a few minutes to tell me what to try at home I would not have had to make the trip. In all it took three trips to St J to get this phone to work. If Ray's attitude and level of respect had been acceptable I wouldn't be this annoyed. By the way, Bryce, who also works there, was very polite and personable when I worked with him previously.

I stood around waiting trying to buy a phone for 30+ minutes in this store and not only did no one…read moreever help me, no one even acknowledged my existence by telling me they would be with me soon. Then, some other people came in, ostentatiously stated "I don't feel like waiting," jumped the queue, and got immediately helped even though several other people were waiting as well. The guy working seemed not to have any sense of how much this annoyed me and the other people in line. I walked out without buying anything and took my business elsewhere. I know that in Hanover there's virtually no competition so people don't care about basic customer service, but the internet exists now too so there's really no reason to wait around hoping to be helped by people who couldn't care less.

I dropped in unannounced because the IPad I had bought at the West Lebanon store last spring had…read moredeveloped an incapacitating tic. Jeff was helping someone, but he greeted me right away and within minutes was giving a sympathetic ear to my tale of woe. The fix took over an hour, so I went shopping. When I returned, there were a couple of steps we had to do to complete the job, so I got to hang out and learn a little about Apple, the Cloud, earbuds... Closing time came and went, but he put the final touches on the repair without any negative 'tude at all. I left feeling happy and cared for, a little smarter, and with a tic-free tablet to boot. Did I mention that this didn't cost me a cent?