I stood around waiting trying to buy a phone for 30+ minutes in this store and not only did no one…read moreever help me, no one even acknowledged my existence by telling me they would be with me soon. Then, some other people came in, ostentatiously stated "I don't feel like waiting," jumped the queue, and got immediately helped even though several other people were waiting as well. The guy working seemed not to have any sense of how much this annoyed me and the other people in line. I walked out without buying anything and took my business elsewhere. I know that in Hanover there's virtually no competition so people don't care about basic customer service, but the internet exists now too so there's really no reason to wait around hoping to be helped by people who couldn't care less.

I dropped in unannounced because the IPad I had bought at the West Lebanon store last spring had…read moredeveloped an incapacitating tic. Jeff was helping someone, but he greeted me right away and within minutes was giving a sympathetic ear to my tale of woe. The fix took over an hour, so I went shopping. When I returned, there were a couple of steps we had to do to complete the job, so I got to hang out and learn a little about Apple, the Cloud, earbuds... Closing time came and went, but he put the final touches on the repair without any negative 'tude at all. I left feeling happy and cared for, a little smarter, and with a tic-free tablet to boot. Did I mention that this didn't cost me a cent?

If I could rate my Best Buy experience a -5 I would. One star is very generous. I purchased a new…read moreBosch induction range. It was delivered yesterday. The technicians who installed the unit left the property without installing the legs on the oven. My brand new $4300 oven now sits 5 inches below my counter and is unusable. They told my property manager I could use the oven, however, I called Bosch directly and they said it would damage the oven if it were used not properly ventilated. I spent over 3 1/2 hours trying to reach someone at the Lebanon Best Buy yesterday. Had I been able to easily reach someone after the delivery was made, they could have rerouted the technician back to my home and addressed the problem. I now have an oven without legs that I cannot use, and I am unable to reach anyone at Best Buy. I have reached out to a local appliance store who will deliver a new one to me in two days WITH legs and the oven from Best Buy will be returned. I should have gone directly to the other appliance store. Sometimes customer service is worth the extra few hundred dollars. Never again will I buy from Best Buy. Update: Still unable to reach anyone the following day. Truly unbelievable. Update 7/15/25 Still unable to reach anyone. The three photos posted of the new oven sitting on the floor are not showing up in my review belong to this review.

The cashiers made me feel uncomfortable like i didn't belong there or something was wrong with me…read morefor asking to pick up my online order there. Never in my life had i been made to feel so insulted and rejected just for buying something at a business than by that cashier. Never again.

Quick and expert service. They fixed my phone and it didn't cost much! Total life saver!read more

Very expensive, and poor customer service. I recently had a screen repair by Cellolaris and the…read morescreen cracked, with no physical damage, a few days later. It was clearly defective and they refused to replace the screen, give a refund or discount charges. I would not recommend this business.

The review of the Apple Store at the Mall of New Hampshire seem to be on two extremes, either…read more5-stars or 1-star. I can see how new employees, not properly trained, can wreak havoc on a customer's device, especially when one has driven long distances to seek assistance and instead get an "oh well" or a "call the non-support center" and wait six hours to get a human... Well, I did it in reverse and it worked. I tried the Apple "non-support Center" first and I got what I expected, hour-wait and a non-resolution of my problem. So then I ended up getting a Genius Bar appointment and had the luch of dealing with Justin, who apparently knows a lot about Apples. I arrived on time and went to the Genius Bar where I saw Justin, who although was waiting on three other people, had time to work with all of us. My issue was that somehow, different large movie apps and their gigabyte-sized files had created invisible grabs on my memory so my system memory (for an iPad) was 140GB. I had previously tried to first offload, then delete apps by the score, then erase and reformat from a backup but it didn't work. So came over here to get the scoop on how to redo it from scratch. Justin took me through the paces and it turned my system files from 140 GB down to 8. Exactly what I wanted. I left with a working piece of equipment. Prompt, courteous, good value.

Ray,at the Genius Bar, did a diagnostic test of my MacBook Air to find that I need a new battery…read more He kept it for servicing and I should get it back in a few days to use for a few more years. Ray had excellent customer service. He tells you everything you need to know and showed me the results of diagnostic test! He is calm and thorough in his presentation. Thank you Ray for giving me continued confidence in Apple products!

Great service! Professional and quick. The price to repair the max screen was very good. Glad I…read morefound this shop. Thank you.

iPhone battery replacement FAIL. Brought in my iPhone SE, in mint condition, for a battery swap. Of…read morecourse they make you sign a waiver that says they're not responsible if they screw up. It felt like I was playing Russian Roulette with my chances... 2 hours later... hey, sorry man, your home button no longer works, and we don't know why, but here's a lame, laborious, awkward workaround. oh, and we'll refund your $100, and I guess you'll have to go buy a new phone.... Are you kidding me? Furious is an understatement. $650 later for a new phone... never again.

terrible customer service. Stood there for 10 min no one acknowledged I was there only one other…read moreperson in the place. And the building smells like pure mold.

I had difficulty transferring my phone number from another cell company. These were difficulties…read morerelated to that company holding the porting of the number for 3 days after the activation process was initiated. At the same time they deactivated my account. Several Verizon employees worked hard to help me get my phone working again so I would not be out of phone service for 3 days. Thanks goes to Kia in Porting and Activation for getting my number over to Verizon in 20 minutes instead of 3 days. Thanks to Jason R. in Middlebury for helping me work with a Verizon Team of 2 who helped fix issues related to this delay by activating my phone, setting up my account, and ensuring the phone worked before I left.

Nick helped me out with an extremely fast iPhone screen replacement. Friendly and helpful service…read more Price was fair, given the value of my own time and the overall convenience factor! Great to know this level of service is available in the area.

The iPad repair was a scam. Somehow the cost to do the repair is related to the value of the device…read moreif the device is unbroken. So in this case $360 which is exactly what Apple offered in trade, before I broke it. The guy was very confident about fixing the iPad when I called on the phone, but once they get you in the shop the smoke and mirrors starts. When he says that the repair cost is "market price" and he had to look it up, that is a scam. These guys are fast talking scammers who might as well be selling used cars, and if their parking lot was bigger they might be doing so. This place of business is really hard to find, so consider yourself lucky if you don't find it.

Extremely happy with my purchase and the friendly environment, as well as how informed the team…read morewas. Manager Rachel and her team did an amazing job on the swap from my old phone to the new. They also informed me of two deals they are running between the S7 Edge and the smart watch and the $200 Visa card. I absolutely love the homey atmosphere. The interaction between myself and the staff, they always make it fun to visit, and make a what could be stressful situation completely Stressless and most enjoyable. The wireless zone has gained a lifetime customer.

I have been going to these guys for the past 10 years and they are truly amazing! Not many people…read morehave the depth of knowledge that these guys have! They have fixed everything from my iPhone 14 to my MacBook Air screen. I came on here to get their phone number and thought I should leave a review for all the times they have been super helpful!

This place is amazing. I highly recommend them. I brought in a iPhone SE (latest generation) to get…read morehelp with a battery replacement. After I returned, I discovered that the battery was not a original Apple battery and that my Battery Health would not track the new battery correctly. When I spoke with the team, they explained that only Apple can replace with original batteries (Apple doesn't make them available to others and it requires a code update in the iPhone that only Apple can do). There are no Apple stores in the state, so if you live in the area.. this is definitely the best way to go. It turns out I was visiting from California and preferred to have Apple replace the battery, so I could get a original battery. The team listened and swiftly reversed the work and charge. Incredible custom service. Highly recommend.