I struggled trying to figure out how to post a review that was not overly cutting and as you can see, I am scoring at two starts and trust me when I say that is being generous.
I will say the theater is clean and open. Having not gone in a year, it was refreshing to wall in to such an open and welcoming ambiance. This is ultimately where the good experience ended. Where I am going to complain, I am also going
To make suggestions.
We walked in with electronic ticket in hand via my phone and the girl who scanned the ticket from behind the ad-hoc glass widow desk advised our movie was to the right. When looking to my right I see theaters 1-3 and to my left 4-7 (or 6). We proceeded towards our area but decided to get snacks since there was one person in front of us. So we waited.....and waited....and waited. Total time was 10 minutes....I am kidding because 10 minutes would have been okay, although excessive with only one person in front of us. No, we waited 25 minutes!!!!!!!!! Here is the thing - there were two workers behind the counter, a supervisor and the front desk worker. The two behind the counter had to work at being slow. It was insanely disorganized and although 90% of the transaction requires no actual touching, in theory it should actually be faster! Yes, even the seconds to hand over candy or change is now gone! I watched as two people fumbled all over themselves after the transaction. The supervisor....wait for it....was hanging out at the front desk while the two counter workers were
Flip flopping with zero direction. Suggestion - besides training, get the supervisor to lead, give direction and form an assembly line at peaks (yes I will call a total of 2 people a "peak" time).
I ordered 4 waters, 1 M&M bag and 2 large popcorns. It was $52. In other words, the cost of the movie tix and snacks were about 7 months of HBOMax where I would have seen the movie and had the same snacks for $20. Where I love the movie experience and want to support the local businesses, this was insulting but more from service than cost. Oh I should add, I received 3 waters. So I asked the girl at the counter if she rung me up for 4 and she said she did. Then she said they didn't have any water in the fridge; the walked to the fridge to show it had a slightly larger cold water and no regular size. Soooooo, I guess I was supposed to just ignore the fact that I did not get my last $5.40 water? Now instead of offering a slightly larger water and apologize for what appeared to be purposeful neglect, she had the supervisor go get water. Moments later he dropped the bag of water down and walks away - not a word. The girl peels the plastic and hands me a warm water. Here is another piece of advice : stock correctly. There was a ton of space in your fridge, so keep water on hand. Also, if you have water and another 3 ounces covers it, take the $.30 hit so the customer "may" come back. Now you lost at least another several hundred dollars in sales because I won't step foot in this place again.
Next, there is NO MOVIE NAMES BY THE THEATER NUMBER. That's right. The girl at the front said "on the right." But no number to go to. I went to the right and played Russian Roulette with theaters 1-3. As I walked in to #1, I decided to look at my ticket. It said #4....which is to the left. I asked the girl again....is it left or right? She said "right." Barely looking up. Since the visit was down the tubes and I did not trust her, I went left. I walked in with my family to #4 and yep, it was the right one. Last piece of advice - get the movie names on the doors or above the doors or something. Low hanging fruit and way less aggravation. The other two families already inside we're also complaining how backwards everything seemed.
So if you are missing going to the movies, it may not be the right time to go back yet. When you spend $100 on a really lousy experience you can cut your losses by subscribing to a pay channel for half of a year and have an amazing meal at home or even pay the $20 to rent when it hits Amazon. Hate to say it but maybe the movie theater industry is done for. With so many options to catch your latest films and with treatment like this, it will be now be my very last option. read more